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  • Customers like
    • I survived the flight 8
    • Did not loose my luggage 5
    • Nothing at all 4
  • Customers don't like
    • Bad customer service 27
    • Lack of taking responsibility 10
    • Bait-and-switch tactics 8

Liars! We got two texts - one saying it was 30 mintutes delayed then another saying it was only 15 minutes delayed. 30 minutes after our original departure time, no plane in sight, I asked the delta guy what was up - we have a baby sitter and need to get a plan in place. He told me the plane just landed! Great! NOPE! 8 minutes later he announced the plan landed - so - 40 minutes after original departure we are scheduled to board. Overall not terrible BUT WHY LIE?!?!!! The guy that told me the flight info - GONE! Horrible liars at Delta!!! Read more

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Bumped out of first class with sorry about your luck for an answer. Add comment

I booked a future Alaska cruise tour & air through RC Cruise Lines and part of the air is unfortunately booked with Delta. So far (in two months time) Delta has canceled the flight I was supposed to be on 2 TIMES...I have to keep rescheduling my flights to get back home making them earlier and earlier - soon I will just have to fly to Canada and then right back home (skip the cruise) to get the Delta connection I need! The cruise is in 3 months, so they have plenty of time to keep on canceling...I cannot change airlines as they will not... Read more

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Sitting in the terminal now. Hour 4 of multiple delays, no plane, no crew, plane, but the crew we have can't fly it, need another crew... Uh oh... No plane again. This is BS. Should have stayed with Jet Blue. Add comment

Another four and a half hour delay on a connecting flight. Total hours of delay this trip single round trip is 9 hours. Customer service is non-existent. Delta couldn't care less. NEVER fly this airline unless you like the noise and glaring lights of a Delta terminal. In any case, too unreliable for business travelers. Add comment

I won't bore you with every detail of my 36 hour ordeal, but here are the highlights. I get on a code share flight run by Hawaiian and take a quick 23 minute flight from Honolulu to Maui. I go to my gate and the next flight out is for United. I leave security and go to the Delta ticket counter and ask what's going on. Oh, your flight to LAX is delayed 10 hours they tell me. Just to be clear I'm not an ***. The monitors just said the fight was delayed, but no new time was give. After about 3 hours of waiting I decide to cancel my whole... Read more

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Missed connection to to delays Add comment

Waiting yet again for a delayed and overbooked delta flight. Does it matter that some of us have meetings to be at or that taking a later Flight for a $75 voucher (which is worthless given inflated prices)isn't an option. I hate Delta. I'd love to see the company implode. Add comment

Racism. Black gate agent gave my seat and anothet white woman's seat to a group of Blacks, because we were late to the gate. I expected to lose my seat, but was shocked to see the gate agent give it to the people standing behind me. My complaint to a Black customer service agent was totally brushed off. Delta's gate agent should be working the counter in a fast good restaurant. The agent caused the other white woman to miss a family wedding in Philadelphia. She assured the Black people behind us that " she got their backs" "She gone take care... Read more

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Delayed first flight. Not enough time to make it on to connector flight in Atlanta. Put on standby in Atlanta to cancun. Luggage in cancun 24 hours later. Received luggage missing anything with value. Customer service in Atlanta was the worst I have ever seen. Will never fly with delta again and not recommend it to any friends ever again. As far as tri cities airport in TN. NEVER AGAIN there. Add comment

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