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1.7 Based on 97 reviews
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    • I survived the flight 5
    • Did not loose my luggage 5
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    • Bad customer service 20
    • Lack of taking responsibility 7
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I am a loyal customer of Delta, always fly first class. Today my flight from Columbia, SC was delayed due to mechanical issues so they rebooked me because I would not have made my connection in ATL. The paper they gave me showed first class as I paid for and my Delta app showed seat assignment of 4D. However when I got to ATL they had given my seat away and put me in 16B! Back in coach class and refused to do anything about it! Said to write a... Read more

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Had a bad experience missed my grandpa funeral and the lack of sympathy they had was terrible them knowing I was traveling alone

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We checked in our flight to Indianapolis from New York. Check in agent gave us boarding ticket and mentioned nothing about delays. After getting through security we looked at the monitor and the flight was delayed 2 hours. We had a 45 min layover with a connecting flight in Atlanta. They could have told us at check-in. It was the first flight of the day. Instead of 4 hours of travel, it took 12 hours, and we had to reschedule our pickup at our... Read more

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payed first class but bumped down to coach - no compensation Complaints met with indifference and bizarre reference to "act of God" and therefore they not responsible. We feared retaliation for complaints and luggage did not show despite 8 he layover to connection and assurance that eyes own saw luggage on plane. Incompetence or retaliation for complaining?

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Delta is the WORST airline of USA. They delayed my flight, got a text and email from them that it was supposed to leave at 9 pm. I show up at the gate at 8.25 and they say the flight just left. Got rebooked to a flight the next morning, no accommodation provided coz the "need help" supervisor says they made announcements in the concourse. Got a coupon that was supposed to provide a discounted hotel, nhiglobal, their customer service is as bad.... Read more

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Delta sent flight 414 early today (6/17/16) stranding a couple dozen passengers. Early departure. What is that all about. Total *** move.

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Terrible service. Lies and scare tactics. I flew with AA after this nightmare and had no issues. Was even ablt to switch flights to return earlier for only $97 when a neeting was canceled. Never fly Delta

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I paid 24,900 airmiles to get upgrade and Priority status on my baggage. A mechanical issue made my flight change...was assured by agent my bags would be on flight because of priority status...well bags were not there at 5:20...and did not making to me until 3:30 next day...I called wanting refund on miles...was offered 5000...or 50 voucher....Delta...if you dont do as promised...refund full miles...the offer has me so mad i will refuse travel... Read more

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Was assure at the Delta counter at the airport I would get skymiles credited to my account when I finished trip and contact Delta. Delta never credited air miles. The trip was a huge, long, and expensive round trip from Hawaii to Europe and back. I do this trip often, but I have never booked trips with Delta since they never credited my promised miles on my account. I just received an offer to get 50,000 airmiles when I open their credit... Read more

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Have flown my grandson for 2 summers prior to last year. It is a pain that I have to call after I research all the flight options and wait to speak to someone and then tell the Delta assistant and then PAY Delta $50 extra to book over the phone because I can't book online. And then the minor fee was raised to $150 this year. I mean it is not like I have any choice in flights. He has to be on the first flight out of Montana and he has to be on... Read more

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