Delta Airlines Complaints and Reviews

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  • Customers like
    • Price2
    • Flight schedule2
    • Did not loose my luggage2
  • Customers don't like
    • Customer service9
    • Bait-and-switch tactics4
    • Slow awkward service4

  • May 17
  • Airlines
  • Midlothian, Virginia
  • Skymiles Award Ticket
  • 1
  • 1
  • 37
  • REVIEW RATING 4/5

I spent an hour on hold this morning waiting for an agent to ask about an upgrade. The agent I spoke with was helpful and put me on hold while she confirmed with another agent that the upgrade would be 15,000 miles. I thanked her, called my father, and he transferred 7,000 of his miles to my account so I could have a bearable red-eye flight from Hawaii to LA. An hour later I called again, and... Read more

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  • May 14
  • Airlines
  • Seattle, Washington
  • Flight Change
  • 20
  • REVIEW RATING 3/5

I was delayed due to mechanical issues on a sunday flight. They would not put me on another airline but what they did do is make me wait 3 days as they said all their flights were full. They did pay for the hotel but absolutely nothing else. I emailed them with the complaint as I lost 3 days pay and they send me a link on how did we do. course I complained again. I waited for awhile for a... Read more

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  • May 14
  • Airlines
  • Nashville, Tennessee
  • Flight
  • 1
  • 1
  • 18
  • REVIEW RATING 4/5

1st flight: Watched gate agent over-charge my sister-in-law for baby items carried onto the plane (we were checking in 3 people & had stroller, car seat and pack and play.) They said 1 assistive device per passenger. I explained that we would each claim one and Joey (at OAJ) said that he already knew that they were all her items and she would have to pay. Tried to argue on her behalf and... Read more

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  • May 12
  • Airlines
  • Fort Myers, Florida
  • Departures
  • 30
  • REVIEW RATING 4/5

Flight was delayed due to mechanical problems,.... understood. New flight times made it impossible to make my connection which would make it impossible to make the last shuttle home. Delta rep told me Delta would take care of my ground transportation and get me home because the problem was on there end. At my final destination the Delta rep told me they are not responsible for my troubles. I... Read more

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Delta switched planes on me. I had an exit row aisle. They crammed me into a seat I physically didn't fit in- no notice,just a new boarding pass when I boarded . I am 75k alaska airlines MVP gold. Next time I will just alaska thru Seattle Add comment

Four phone calls 2.5 hours and delta's computer is down??? The today a $150 baggage fee for a gold medallion? This frequent flyer is done with you!!!! Add comment

  • May 03
  • Airlines
  • Oviedo, Florida
  • Wheelchair Assistance
  • 1
  • 1
  • 32
  • REVIEW RATING 4/5

My mother missed her flight from Atlanta, Florida to South Africa tonight, because she was left unattended in a wheelchair for hours at the wrong departure gate by a Delta employee. Delta employees found out the error only after her flight already departed. Her flight was re-scheduled for tomorrow night, but she is alone at the airport until then, since I live in Orlando. She has no money and... Read more

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  • Apr 28
  • Airlines
  • New York, New York
  • Departures
  • 3
  • 3
  • 53
  • REVIEW RATING 3/5

Flying as a family JFK to Orlando - spring break. Booked an early morning (8am) flight on Delta to get down to Orlando in time to meet up with extended family. We got to JFK on time (awakened at 4:30am to do so) only to arrive at the gate and have the flight cancelled moments before boarding. Delta's first officer was mysteriously missing. (They also cancelled a flight to San Diego for the same... Read more

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  • Apr 27
  • Airlines
  • Marietta, Georgia
  • Flight Reservation
  • 31
  • REVIEW RATING 4/5

In 2015, Delta removed the opportunity to get the extra two inches of legroom at booking time for Gold Medallion fliers. Now, we have to wait until three days before the flight to see if any seats formerly known as Economy Comfort (in reality, Economy Slightly Less Discomfort), are still available. Oh, or we can pay an extra $99 for what was free until 2015. Management doesn't give two sh*ts for... Read more

Was this review helpful? 0 1

  • Apr 22
  • Airlines
  • Onboard Service
  • 26
  • REVIEW RATING 3/5

On flight from St. Lucia to Atlanta on 4/21. Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats). The food was pitiful for that class of service. But the worst thing was the inattentive flight attendants. The two of them were curt and once they passed out the dinner... Read more

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