Delta Airlines
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerCancellation of a flight
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Florence, AlabamaRedeeming E CREDITS
To whom it may concern,
Hello there, my name
Is Joshua Gwin, and I have flown with delta on and off for years!
My concern is this: I am supposed to have upwards of $1000+ in E credits however they are not there and they gave me a reason as to why they could not be redeemed. The problem is that I talked to a customer representative for over an hour at the beginning of this year when I needed to cancel and she assured me that I was going to be credited with the e credits. I need these e credits back in my account or I can not in good conscience fly with delta again.
Thank you for your time!
Warmly,
Joshua
User's recommendation: Confirm that everything has been settled and save your confirmation numbers, representative name, and dates of contacy
Baggage delayed and damaged and had to be rebooked
- Worst customer service on any airline i have ever flown on
Preferred solution: Full refund
User's recommendation: avoid and ready to issue chargeback!
Worst customer service
User's recommendation: Fly with SouthWest. Don’t fly with Delta
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jacksonville, FloridaI have several problems with my flight for tomorrow.
User's recommendation: I used to love Delta!
I was very happy how your customer service guy resolved my problem (quick and efficient).
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Two amounts charged on my Visa card account for one operation
Company fixed the issue and I have been provided with full refund. I don’t know exactly which company solved the problem as I contacted Delta, Air France/ KLM and eDreams, besides Pissedcustomer, but the double amount has disappeared from my Visa account.Thank you for your help ant attention.
Preferred solution: Refund of amount unduly charged
User's recommendation: It appears extremely difficult (impossible for the moment) to contact the company to make a claim. In fact, following my first claim, another identical amount was charged on my Visa card. Was it a mistake?
Missed flight
User's recommendation: Book any other airline
I always fly Delta now and it is the best airline available and my favorite! Always a pleasure to fly and the phone customer service is outstanding! Keep it up. You’ve got a loyal customer in me.
User's recommendation: Fly Delta!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGood afternoon To whom it may concern, My name is Abdelali Mouissa. I was scheduled to have a flight this morning that was supposed to depart from Rabat at 6:10am. I arrived at the airport 2 hours ea
Nothing is resolved I need a refund Bcs I stayed one whole week in Morocco Bcs they couldn't find a flight for me
To whom it may concern,
My name is Abdelali Mouissa. I was scheduled to have a flight this morning that was supposed to depart from Rabat at 6:10am.
I arrived at the airport 2 hours earlier to ensure everything would go smoothly. The flight was then delayed for one hour and then another two hours and then it was canceled. This is a major inconvenience to my schedule. So the whole flight was told to go and reschedule the flight for another time.
I went and tried to depart on the same day but they couldnt find any openings for me. So I told them to check for any flights departing Friday. They were also completely booked on that day as well. So they kept looking for an available flight but found one on Friday the 18th.
This is absolutely ridiculous and now I am stuck in Rabat for another week. I wish to be compensated for this issue. Its not right to do this to people. I was scheduled to leave today, on Thursday morning at 6am then they kept delaying my flight then canceled it.
I am really disappointed to be honest with you.
I always fly with Air France and Delta but this year I experienced many bad things with your flights. When I was coming to Rabat from Pensacola, my flight was also delayed for a couple hours as well but I decided to ignore this problem hoping things would get better on the way back.
Thank you
Abdelali Mouissa
Preferred solution: Full refund
Check in
User's recommendation: The lady that answered my issue wad wonderful and kind
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Conover, North CarolinaI have not heard anything from Delta. Very disappointed!!
User's recommendation: Don’t fly Delta!
Earlier flight
Preferred solution: An answer to my question
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am still trying to get back my 67995.95 was taken from my account I still didn't have the money added to my account I asked for the ticket to be canceled but I still waiting for the money.
Preferred solution: Full refund
EMPLOYEE COMPLIMENTS
I worked in customer service for 20+ years so I know what good service looks like. On Oct 12, 2023, two of you Las Vegas Ticket Counter Agents showed me GREAT customer service.
Derrian and Tony made the necessary changes to my flights to get me home.
My orginal flight was delayed due to weather which meant I would miss my Atlanta connecting flight. I tried to reschedule myself from the web site (which is NOT intuitive!) and I made matters worse. They fixed that, restored my Comfort+ seating (LAS-ATL), and got me on a later flight home (ATL-ORF).
They were patient, professional, and diligent in making my trip happen. While all the Delta personnel I encountered were pleasnt, these men went above and beyond to help a frustrated and anxious customer.
Please share my compliments with their supervision and with them.
Thank you,
Pegg Layne
User's recommendation: Always talk to a person...face-to-face whenever possible.
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