Delta.com has a best fare guarantee where they claim they guarantee that they provide the best fare. If the customer finds a better fare for the exact same itinerary, the exact same fare class at a different website and submits a claim form before the midnight of the day that the ticket is purchased, they claim to refund the difference plus issue a $100 credit towards future flights. On May 4th at 10:38 pm I purchased a ticket for $569.50. After reading the best fare guarantee I performed a fare search and found out that cheaptickets.com had the exact same itinerary for $433.47. I submitted the claim form on Delta's website within 20-30 minutes of purchasing my ticket. Delta has responded via e-mail to this claim form a day later saying that my claim was not submitted until 8:49 am in the morning on May 5th, therefore does not qualify. There is no way for me to prove that I submitted the claim form on-time. I asked them to query my ip address or check their systems one more time but I was denied. They don't even provide a phone number to reach them and discuss the issue. Delta's best fare guarantee is nothing but a scam. 128edc9
 Comments (6) |
| 1. Written by windyrocksindy on March 23, 2011 from san bruno, california, US My experience was similar, but different. Monday 3/21/11 I was trying to make a reservation on delta.com. I got a similar error message after entering all of my credit card info, selecting seats, entering skymiles #s for myself and my husband - probably a 10 minute transaction. When I hit the button to process the payment, I got an error. Then when I went back my reservation was gone. I found the tickets I had wanted for a second time - this time the price had gone up $20 per ticket! I called the customer service to see if due to the error they could correct the price and I was told that they could not - that they have high volume sales and that she was seeing prices that were even higher on her screen (and by the way if you want a person to book your tickets there is a $25 surcharge per ticket). So, disappointed, I disconnected and searched a few other airlines for other tickets to my destination. After finding that Delta.com still had the best price, I went back to my tickets which were now $20 apiece more than before. Repeated the same process.. entering all my information, card numbers, selecting seats.. only to find that my maiden name was still on my skymiles number and it would not process. So, I called customer service back. They could not correct my name immediately (I had to fax my sky miles # and a copy of my government ID) so I was told to leave it blank and call later to get my miles added. While I had the agent on the phone |
| 2. Written by bimil on June 16, 2010 from portland, oregon, US Totally agree. You don't get the fineprint on either their website or their cute little YouTube promotion until you dig down to terms and conditions. No business in the marketplace (e.g. retail) could get away with a 1-day guarantee. I've alerted the Better Business Bureau, USA Today's travel ombudsman, and others. Let's raise a stick!  |
| 3. Written by KW on February 12, 2010 from salt lake city, utah, US I have same experience. I was a royal NWA customer for over 10 years, NWA honor my price match before without this tricky "Class matching" scam. As other said, it is IMPOSSIBLE to find that tricky class "Letter"! CHEATER, SCAMMER!!!! If you can find a lower price, don't waste your time and energy. We should all find a Class Action lawsuit against DELTA!  Agree?  |
| 4. Written by PV on October 8, 2008 from -, -, US Trying to contact someone about this issue is impossible. I believe that Delta doesn't want anyone to really get the "Best Fare Guarantee" and it is basically a ploy to get web traffic to the site. It is next to impossible to find the fare class on an "outside" website. Expedia, Travelocity etc. When you book a flight on Delta.com or an outside website you can not pick the fare class. Deltas terms and conditions are impossible to meet. |
| 5. Written by Joel on September 9, 2008 from los angeles, california, US the different price has to be found the exact same day, BUT NOT ON DELTA. It must be a different company. If Delta lowers its fare toooooo bad so sad. It will charge you the down grade charge of 100$ but no voucher and the only refund will be the difference minus the 100$ per ticket. |
| 6. Written by LF on July 1, 2008 from pomona, california, US This guarantee is completely bogus. Even if you find a ticket at a lower price, Delta "claims" that it's a different ticket class (for the EXACT same seat on the EXACT same flight). What's more, it's often difficult to find this class on other website (like Orbitz, etc). This is an empty promise. They make a claim that they will give their customers the best price at Delta.com, but this is truly not the case. |
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