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We checked in our flight to Indianapolis from New York. Check in agent gave us boarding ticket and mentioned nothing about delays. After getting through security we looked at the monitor and the flight was delayed 2 hours. We had a 45 min layover with a connecting flight in Atlanta. They could have told us at check-in. It was the first flight of the day.

Instead of 4 hours of travel, it took 12 hours, and we had to reschedule our pickup at our destination.

Worst customer service ever. They did not even try to accomodate us or give us any compensation for their mix up. However, if you are even a minute late the flight leaves without you!

Location: Danbury, Connecticut

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Katee Gzo

You are not entitled for compensation. They should have accommodated you, but you do not deserve compensation.

There are reasons to the delay, usually weather related.

Most likely this was the case, you are selfish if you expect them to risk everyone's lives in bad weather just so that you can get your connecting flight. You have control over getting to your flight on time in the last sentence you described.

Guest

Another whiner without a real complaint. Flights get delayed. Get over it or drive.

Guest

and maybe it wasn't delayed when you checked in, maybe the actual delay happened while you were going through security??? Agents can't predict the future when checking you in, they can only go by the information they currently have!

Guest

You neglected to mention the nature of the delays. Was it weather, mechanical, crew timing out?

Katee Gzo
reply icon Replying to comment of Guest-1185474

It does not matter, this person is so selfish and immature that whe does not care if lives are at risk just so she can get her way. She would have thrown a temper tantrum on 9/11 when the flights were canceled because she is self centered and her needs are more important than other people's lives.

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