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3.4

I am so upset at Delta of the way that Delta Handles such situations.

Your processes need a lot of improvement.

You are finding things in Atlanta then not even keeping them 72 hours before you are sending them out to your Processing Center in Alabama

Then having them state we are still looking for your lost and found, then sending a reminder in 2 weeks.

I left this Daily devotional on the plane. Had Delta associates call from my Gate before I got on the plane. Confirming they located it at the ATL Lost and Found and telling me to go ahead and get on the plane and just file a Lost and Found report when I hit Jackson, MS and they would be calling me that afternoon

To where I wanted them to ship this. I knew they had found the book. They did not call. I made 26 call on the next day to Lost and Found and also contact ATL Operations and it was a nightmare. I also took a 6 am flight on Monday and went to the ATL Lost and Found; then was told oh sorry we have already sent the book to Alabama over the weekend.

This is non-sense

(a) When someone loses something .

(b) You tell customers to fill out a Lost and found report.

(c) Never to do anything

(d) You process this and sell the material to the Aero Lost and found for whatever percentage and they resell this.

(e) Why go through this process at all ?

(f) Just be honest with the customers ?

(g) If they had not confirmed they found the Devotional and had this book and it was engraved with my name on it; Donald Truett I would not have been so upset.

I have been flying Delta for years but will not fly them again unless I have too !

If you don't believe me go to : Unclaimed Baggage in Alabama or

http://abcnews.go.com/Travel/story?id=118741&page=1

Reason of review: Bad PR on Lost and Found - Daily Devotional .

Monetary Loss: $50.

Preferred solution: Full refund.

Delta Airlines Cons: Bad customer service, Worst baggage support, Processing of lost property when they confirm they received it.

Location: Atlanta, Georgia

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