filters
state:
Show
city:
Show
category:
Show
product:
Show
I would first just like to say that I have no personal connection to this airline and I don't normally leave reviews but I have traveled on spirit, amaican, Alaska, united, and southwest in the United States and even more airlines abroad and I have never had as good of...
Read more
4.6
#1092635
Reply to reviews
Two incidents, same itinerary; Detroit to Toronto flight almost 3 hours late due to mechanical issues on outbound leg of trip to Europe, July 30, 2017. Return leg, JFK to Detroit, Friday, August 17,2017 delayed by another Delta flight with gear problems blocking our...
Read more
Anonymous
Smitty

You'd rather fly on a defective airplane than wait a short while until it is corrected ?The ripple effect was indeed awful ( almost comical, sorry ) but I think it's happene...

2.5
#1092573
Reply to reviews
I booked a round trip ticket from Chicago to Los Angles through Delta. The day of my flight arrived at it was apparent I was going to miss it. In a panic I tried calling the customer service line for help but was put on the waiting list told I was going to be called...
Read more
Anonymous
Anonymous

"I am a frequent flyer with many different airlines"Then you know how this works my friend.I didn't know people who flew all the time broke out into panics when they were abou...

1.0
#1089247
Reply to reviews

Delta Airlines - Damaged Baggage

Delta Airlines
#1072017
Andrian helped me with my concern with my damaged bag
Comment
Show

Delta Airlines - The best representative

Delta Airlines
#1055712
5.0
Details
Sabyan is the best customer service representative I spoke in my life. He went though all the details of my unfortunate and difficult situation. He helped me with the booking at the five stars rating. He was very passionate and carrying person. I'd only wish if every representative can be as professional as Sabyan . Thank you so much Sabyan you make me unforgettably happy. Irina K.
Comment
Show
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations
Price Affordability

Delta Airlines Customer Care Review

Delta Airlines
#1035511
I was ripped off,my child was supposed to travel with a family friend .The Delta employees at Kotoka airport charged me $150 .My son waited at the lounge for 3 hrs without being fed and was finally released to my friend.Bad Customer service ,Will never fly Delta again .
Comment
Show

Delta Airlines Customer Care Review

Delta Airlines
#1030895
They canceled my trip. Without even informing me or my family. I had a big interview and now I'll never be able to go their. NEVER GOING THERE AGAIN!!!
Comment
Show
I had long trip from Moscow (Russia) to Seattle (WA, US) via Amsterdam and Portland (OR, US) with long layover (~12h) in Amsterdam (so, from 7/27 to 7/28). In Moscow I was told to pickup baggage in Portland, OR (it is sounds more logical, because you should cross...
Read more
3.5
I didn't like
  • Customer service
#1081817
Reply to reviews
Booked a flight to Japan. Checked the website for baggage information and realized Delta only allows 1 free baggage. Other airlines allow 2 free baggage on international flights. I even called to verify and agent at Delta confirmed the 1 freebaggage. Upon check-in I...
Read more
#1077593
Reply to reviews
A few helpful notes to Delta regarding the handling of lost luggage claims. 1) The defining actions that resulted in my luggage being damaged and delayed were that you lost it and then mishandled it. When I tendered it to you, the luggage was new, in good condition,...
Read more
2.3
#1076870
Reply to reviews
On July 12, 2017, three Delta flight attendants refused to move back away from the airport train door in Atlanta even with space behind them. It made it difficult to load additional passengers at the next stop. I tried to point out my concern directly to one of the...
Read more
2.0
#1073911
Reply to reviews
We were waiting on our connecting flight from Salt Lake City to Spokane, WA which was supposed to leave at 11:30 AM. We were told at the gate that there would be a delay due to mechanical issues and would be departing 1 1/2 hours late from a different gate. Ordinarily...
Read more
2.2
I didn't like
  • Being lied to by delta airlines
#1072920
Reply to reviews
Hello, I enjoy the public face of Delta airlines. However, it's nearly impossible to contact an employee on the telephone if necessary to request changes, updates, emergencies, etc. Just last Friday, I was on hold or waiting for a call back for over three hours. The...
Read more
3.3
I liked
  • People
I didn't like
  • Customer service wait times
#1072180
Reply to reviews
Don't assume that all international flights to Japan include 2 free checked baggage. Don't know of any airline that allows for ONLY 1 free checked baggage on international flights to Japan. Delta will charge their passengers for the second baggage at a rate of $40.00...
Read more
1.0
I didn't like
  • Hidden fees
#1072113
Reply to reviews