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I had long trip from Moscow (Russia) to Seattle (WA, US) via Amsterdam and Portland (OR, US) with long layover (~12h) in Amsterdam (so, from 7/27 to 7/28). In Moscow I was told to pickup baggage in Portland, OR (it is sounds more logical, because you should cross...
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3.5
I didn't like
  • Customer service
#1081817
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Booked a flight to Japan. Checked the website for baggage information and realized Delta only allows 1 free baggage. Other airlines allow 2 free baggage on international flights. I even called to verify and agent at Delta confirmed the 1 freebaggage. Upon check-in I...
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#1077593
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A few helpful notes to Delta regarding the handling of lost luggage claims. 1) The defining actions that resulted in my luggage being damaged and delayed were that you lost it and then mishandled it. When I tendered it to you, the luggage was new, in good condition,...
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2.3
#1076870
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Delta Airlines - Damaged Baggage

Delta Airlines
#1072017
Andrian helped me with my concern with my damaged bag
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Delta Airlines - The best representative

Delta Airlines
#1055712
5.0
Sabyan is the best customer service representative I spoke in my life. He went though all the details of my unfortunate and difficult situation. He helped me with the booking at the five stars rating. He was very passionate and carrying person. I'd only wish if every representative can be as professional as Sabyan . Thank you so much Sabyan you make me unforgettably happy. Irina K.
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Delta Airlines Customer Care Review

Delta Airlines
#1035511
I was ripped off,my child was supposed to travel with a family friend .The Delta employees at Kotoka airport charged me $150 .My son waited at the lounge for 3 hrs without being fed and was finally released to my friend.Bad Customer service ,Will never fly Delta again .
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Delta Airlines Customer Care Review

Delta Airlines
#1030895
They canceled my trip. Without even informing me or my family. I had a big interview and now I'll never be able to go their. NEVER GOING THERE AGAIN!!!
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On July 12, 2017, three Delta flight attendants refused to move back away from the airport train door in Atlanta even with space behind them. It made it difficult to load additional passengers at the next stop. I tried to point out my concern directly to one of the...
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2.0
#1073911
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We were waiting on our connecting flight from Salt Lake City to Spokane, WA which was supposed to leave at 11:30 AM. We were told at the gate that there would be a delay due to mechanical issues and would be departing 1 1/2 hours late from a different gate. Ordinarily...
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2.2
I didn't like
  • Being lied to by delta airlines
#1072920
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Hello, I enjoy the public face of Delta airlines. However, it's nearly impossible to contact an employee on the telephone if necessary to request changes, updates, emergencies, etc. Just last Friday, I was on hold or waiting for a call back for over three hours. The...
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3.3
I liked
  • People
I didn't like
  • Customer service wait times
#1072180
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Don't assume that all international flights to Japan include 2 free checked baggage. Don't know of any airline that allows for ONLY 1 free checked baggage on international flights to Japan. Delta will charge their passengers for the second baggage at a rate of $40.00...
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1.0
I didn't like
  • Hidden fees
#1072113
Reply to reviews
when I get thru with you *** incompetent bastards on facebook in 28 states, and you can believe me I will make sure what you did to my wife this weekend.July 7, 2017 and I am hoping people listen to my total did satisfaction with your *** airlines that they think twice...
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I didn't like
  • Customer service
#1071728
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Delta Airlines - Half My Suitcase Is Missing
My daughter I traveled from Atlanta to Fort Lauderdale December 23, 2016. We checked 3 bags with Delta. When we went to collect our suitcase there was a large hole in our suitcase where a wheel once was. I am disabled and was in a wheelchair. I have trouble...
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1.0
I didn't like
  • Processing of baggage claim
  • Processing of lost property when they confirm they received it
#1070871
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I fly all the time. I go from Myrtle Beach To Austin. I always make time a consideration as I am handicapped. Why in the world people do not check baggage or are not made to! Our flight was 2 hours late aman who came in after the handicapped seats threw his luggage...
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Anonymous
Anonymous

All airlines allow carry-ons. You do not need to check bags if you have paid for the proper carry-ons. The problem here is the rude passenger, not the airline.

I didn't like
  • E eryo e stuffing the overhead i s
#1068730
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