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1.7 Based on 113 reviews
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  • Customers like
    • I survived the flight 5
    • Did not loose my luggage 5
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    • Bad customer service 20
    • Lack of taking responsibility 8
    • Bait-and-switch tactics 6
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My wife and I are in our eighties and haven't flown in years. We wanted to see our grandchildren in Louisville, Ky and we booked the cheapest round trip flights we could find for $266.70 each. We had a great flight and Delta treated us royally. We saw our grandchildren. We needed to come home and found out we had to pay another $421.60 each for an earlier departure. We love our grandchildren but we will be smarter about the reservations... Read more

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It was absolutely the most awful travel experience of my life and my family was so stressed out. One month after our survival of a single flight from Phoenix to JFK (our continuing flight to Buffalo was cancelled, we waited at JFK for 9.5 hours until 4:30AM while they "looked" for my infant son's car seat, we had to rent a car to make it to my best friend's wedding in Buffalo, we had to purchase expensive, last-minute tickets for a flight home... Read more

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As we were landing in Madrid on July 7th I got motion sickness. I waited until almost everyone was off the plane, grabbed my carry-on and headed to the bathroom to change. When I got out of the bathroom, the only people left on the plane were the cleaning crew and the flight attendants. A couple hours later I realized that I had left my rope chain with my wedding ring/engagement ring, a silver cross, and a mother/child pendant with 3 diamonds... Read more

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I hate delta airlines. I had 3 unoccupied minors and the person that was checking us in had no ideal what he was doing. By the time we tried to go through security the boarding pass had only one childs name on it, we had to go back to the person then they miss their flight. I then had to sit a couple more hours with them for the next flight

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My delta sky miles account has not worked for 2 years because my middle initial is not on my account have tried no less than 5 times to get it fixed from the sky mile help line. So I decided F um and put it all on Alaska Airlines over those 2 years I put about 400,000 miles in my account thanks to Deltas incompetence but my last 4 trips it started working again even though I used my Alaska number at check in they got put on a delta account I... Read more

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On September 6th we were scheduled on flight 0931 departing from La Vegas to Atlanta, with Tampa, FL as our final destination. We arrived at McCarran Airport around 10:00 PM and were at the gate at 10:30 PM. I approached the woman behind the counter (Denise), handed her the boarding passes for my family and me and asked her if she could give us our seat assignments. She told me that I needed to wait for another person (Robin). We waited for... Read more

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My son was flying from Calgary to Oklahoma, we are a lower income family that cannot afford to have credit cards. Delta does not accept cash or debit for payment, cash is legal tender instead they said we could go downstairs to the Mac store and pay an extra fee for a throw away Visa card. I find this insulting that cash is not acceptable. Is it that they cannot trust their frontline staff, can't afford the debit card machinery. I have decided... Read more

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Delta completely ruined my vacation to St Thomas and truly didn't seem to care! I asked to at least be upgraded to first class since they delayed my flight an entire day and they said it was against their policy to do free upgrades! What???!!! You just RUINED my FIRST trip to the Virgim Islands with my friend for her birthday!!! I'm sooooooo upset with their lack of concern for ruining my vacation! Read more

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Flight 3021 out of mdw delayed waiting for part to get here from Ohare. Plane has been sitting here all night. Why wasnt it fixed overnight? Entire maintenance crew at MDW should be fired for ineptness and lack of attention to detail. Because of them 200 people are being inconvenienced. This is why Delta is viewed as one of the worst airlines in the industry.

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They suck plain and simple! 1750 for first class tickets then they delay us 1.5 hours to load us on plane then unload us for a mechanical issue Next a 4 hour line with 1 person to reschedule an entire plane. 6 hours later we finally get on plane home. We pay ALOT to fly in first class/together only to be split up sitting next to screaming baby! Thank you delta for being so accommodating! You suck! Read more

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