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Pissed Consumer Interviews ?

We flew Delta from Springfield, MO to our connecting flight 1905 in Atlanta, GA, and then to our destination in Orlando, FL on July 5, 2018. We’ve had problems with Delta in the past but this experience was bad enough to where when we fly next year to Spokane, WA, I would rather change flights three times with another airline rather than give any more of my money to Delta.We’ve always been told to show up at the airport several hours before departure. When we showed up at the Delta check-in desk in Springfield, MO, there was no one at the counter at 3:55 AM. My wife looked for someone from Delta while I stayed with the bags. She found someone from Delta walking around the terminal & asked if she could send someone to the desk, as we were there and so were about 6 other people. She said she would but no one showed. A few minutes later, she knocked on a cipher-locked door that the employee disappeared behind earlier and someone answered & said they were in the middle of some sort of “debriefing”. By now, it was 4:25 and this person said the desk should’ve opened at 4 AM!! Apparently showing up at the airport when told is a waste of time since you have no employees there to help your CUSTOMERS anyway.Another problem we encountered was on the connecting flight from Atlanta, GA to Orlando FL. My wife and I decided to treat ourselves to flying First Class for the first time. This was for the entire trip to MO and home. Turns out, it was a WASTE of our money. Our flight attendant “Valerie” asked us if we wanted something to drink – I’d asked for orange juice, my wife asked for Sprite. We never received our drinks or another visit from Valerie, and frankly we shouldn’t have to beg her or remind her for what we ordered – especially when she was the one who asked us. Plus, we were “treated” to a screaming 3-year-old in the seats across from us. Anytime the pilot made an announcement – which cuts off the audio on the in-flight entertainment system – she’d scream (and I mean LITERALLY scream!) in protest, then cry. Not only did “Valerie” NOT try to intervene, she kept bringing the kid and her mother drinks. Would’ve been nice if we even got ONE drink. Can’t help but wonder that in today’s world if color had anything to do with it, as Valerie is African-American and so was the mother and her screaming kid. Plus we were watching Fox news, so I’m wondering if she had us figured for republicans and decided we weren’t worthy of her attention. The way things are in this country today, it wouldn’t surprise me one bit.We paid for First Class expecting to be treated better than “comfort economy” or coach. As it turns out, we were treated worse. Besides the inexcusable service we received, we expected a quieter, more relaxing flight. Again, it was just the opposite. We were more aggravated and stressed when we landed than when we took off. I’d like to know WHY small children are allowed in First Class to begin with – why should people who pay a premium for better seating and overall treatment be subjected to a screaming child with a parent (AND flight attendant) who couldn’t care less??!!! I’ve heard numerous times about incidents where airlines actually DO something about unruly kids so they don’t disrupt others, but apparently Delta has no such policy or procedure in place for this.As I said, we will be travelling again next summer but switching planes 3 times is more appealing than flying Delta. We tried to give Delta “one more try” but what a mistake that was, especially since we wasted a LOT more money for the “First” Class experience. At this point, the thought of being dragged off of a United Airlines flight is more appealing than flying Delta again. We’re done since this is the worst in a series of problems we’ve had with them in several years.
I travel via Delta weekly. It’s April and I already have 35k-40k miles under my belt. I have spent $4600-$5000 as well. I can’t get an upgrade (even to comfort)... No their scam is to make it appear your getting one until 15 min before the flight. The airline is...
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Company wrote 0 public responses to the review from Apr 13.
#1232936
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My experience with Delta airline has been nothing but negative! But I’m writing this for great friends of mine. Their son was scheduled to graduate US Navy basic training in a couple weeks. Tickets were purchased the week he left for training. They were convinced that...
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Company wrote 0 private or public responses to the review from Apr 12.
Anonymous
Anonymous

So because they made a poor decision and bought cheaper NON REFUNDABLE tickets they should be given special treatment? Because they have a kid in the Navy? What about everyone...

Anonymous
ThatIsAll1985

Non-refundable restricted tickets means just that. If you're not 100% certain you're flying on a certain date, don't purchase such restrictive tickets. If you're going to be a...

1.8
#1232502
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We boarded a flight from Las Vegas to Minneapolis last July. The cabin was a bit warm as i entered and located my seat. After the doors were closed pilot proceeded to disconnect from temp power and back away from terminal/deck to airplane. He stopped and there we sat...
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Company wrote 0 private or public responses to the review from Apr 09.
Anonymous
Anonymous

Last time I was in Las Vegas it was 118 degrees. I'd have gotten on the plane with you to cool off ...

Anonymous
Anonymous

You haven’t lived hot until you live in the desert with no AC.

#1230173
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Delta Airlines - Bumped off flight

After getting upset because I paid full price for a delta ticket and got a regular seat that changed after I got to airport. It seems delta doesn’t care that passengers have rights. I got moved to a first. Class seat on another flight and had to wait six hours total in Minneapolis. I HATE MINNEAPOLIS. Hope to never ever buy another ticket from delta.
Company wrote 0 public responses to the review from Apr 07.
1.0
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#1228564
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Booked a flight from Fort Meyers to Amsterdam via Minneapolis. By checking on my flightdetails I stumbled on the message my flight was altered to a later flight. I was NEVER informed earler!!!!! This later flight however arrived TWO HOURS after the departure time of my...
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Company wrote 0 private or public responses to the review from Apr 04.
I didn't like
  • See message
#1226280
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On a recent Delta flight to Lima through Atlanta we had upgraded our seats to preferred seating. Once on the plane it was apparent that our coach seats were identical to all the other coach seats on the plane. No extra room, no early boarding, nothing for the $60/seat...
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Company wrote 0 private or public responses to the review from Mar 22.
1.8
#1216953
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Delta Airlines - Just had a conversation with a vary rude customer service

His name was David. I saw that there was weather issues in Atlanta and I’m a single girl flying by myself and didn’t want to get stuck in Atlanta alone. I asked him if there was anyway I could change my flight. His response was “I had to pay 299$” if there is anyone I could talk too. Please call me at (850) 377-4657. My name is Kelsey Coleman
Company wrote 0 private or public responses to the review from Mar 19.
1.0
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#1214289
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On 03/17/2018 my daughter checked in at JFK 3 hours early to depart to Frankfurt Germany at 7:39pm on flight 3647. When it was time to board the agent at the desk told my daughter that her ticket was not valid & she could not board the plane. The purpose of this trip...
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Company wrote 0 private or public responses to the review from Mar 19.
1.0
I didn't like
  • Treatment received
#1213809
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Do to a death in the family we needed to book a flight for my husband to fly to Mexico. Thursday evening we got the news his mother passed away. I called Delta Airlines and 1 hour later we we're booking over the phone with them. I explained the time of the services and...
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Company wrote 0 private or public responses to the review from Mar 17.
h.kitchener
h.kitchener

Airlines---all of them---now usually have fully-booked flights and could care less about providing good customer service. Once you have successfully avoided the gropers at TSA...

#1212846
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WE EXPERIENCE ON FLIGHT DL 722 FROM ARUBA MONDAY March 5, 2018 AUA -JFK Nicole, Johnson -16f -718-612-6465 Tonia, Walker - 28 B CONFIRMATION GDJL4T -347-599- 6557 Shia, Crosby - 28C - 917-635-5413 On this flight was no bathroom water to wash hands and no water to flush...
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Company wrote 0 private or public responses to the review from Mar 16.
Anonymous
Anonymous

Things happen. As long as they provided bottled water to use instead they did what they could. I can only imagine how you would have whined and complained if they had to land ...

Anonymous
Anonymous

You got to your destination.No refund.maybe a voucher for your next flight...maybe

5.0
#1212046
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