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Pissed Consumer Interviews ?

We flew Delta from Springfield, MO to our connecting flight 1905 in Atlanta, GA, and then to our destination in Orlando, FL on July 5, 2018. We’ve had problems with Delta in the past but this experience was bad enough to where when we fly next year to Spokane, WA, I would rather change flights three times with another airline rather than give any more of my money to Delta.We’ve always been told to show up at the airport several hours before departure. When we showed up at the Delta check-in desk in Springfield, MO, there was no one at the counter at 3:55 AM. My wife looked for someone from Delta while I stayed with the bags. She found someone from Delta walking around the terminal & asked if she could send someone to the desk, as we were there and so were about 6 other people. She said she would but no one showed. A few minutes later, she knocked on a cipher-locked door that the employee disappeared behind earlier and someone answered & said they were in the middle of some sort of “debriefing”. By now, it was 4:25 and this person said the desk should’ve opened at 4 AM!! Apparently showing up at the airport when told is a waste of time since you have no employees there to help your CUSTOMERS anyway.Another problem we encountered was on the connecting flight from Atlanta, GA to Orlando FL. My wife and I decided to treat ourselves to flying First Class for the first time. This was for the entire trip to MO and home. Turns out, it was a WASTE of our money. Our flight attendant “Valerie” asked us if we wanted something to drink – I’d asked for orange juice, my wife asked for Sprite. We never received our drinks or another visit from Valerie, and frankly we shouldn’t have to beg her or remind her for what we ordered – especially when she was the one who asked us. Plus, we were “treated” to a screaming 3-year-old in the seats across from us. Anytime the pilot made an announcement – which cuts off the audio on the in-flight entertainment system – she’d scream (and I mean LITERALLY scream!) in protest, then cry. Not only did “Valerie” NOT try to intervene, she kept bringing the kid and her mother drinks. Would’ve been nice if we even got ONE drink. Can’t help but wonder that in today’s world if color had anything to do with it, as Valerie is African-American and so was the mother and her screaming kid. Plus we were watching Fox news, so I’m wondering if she had us figured for republicans and decided we weren’t worthy of her attention. The way things are in this country today, it wouldn’t surprise me one bit.We paid for First Class expecting to be treated better than “comfort economy” or coach. As it turns out, we were treated worse. Besides the inexcusable service we received, we expected a quieter, more relaxing flight. Again, it was just the opposite. We were more aggravated and stressed when we landed than when we took off. I’d like to know WHY small children are allowed in First Class to begin with – why should people who pay a premium for better seating and overall treatment be subjected to a screaming child with a parent (AND flight attendant) who couldn’t care less??!!! I’ve heard numerous times about incidents where airlines actually DO something about unruly kids so they don’t disrupt others, but apparently Delta has no such policy or procedure in place for this.As I said, we will be travelling again next summer but switching planes 3 times is more appealing than flying Delta. We tried to give Delta “one more try” but what a mistake that was, especially since we wasted a LOT more money for the “First” Class experience. At this point, the thought of being dragged off of a United Airlines flight is more appealing than flying Delta again. We’re done since this is the worst in a series of problems we’ve had with them in several years.
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Delta Airlines - Horrid

Worst airline ever, & cheap, will never fly again
Company wrote 0 public responses to the review from Mar 13.
#1209922
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Our flight DL 7199 (operated by West Jet) from Miami to Toronto with connection to Calgary was scheduled for departure Mar.5 at 2:55 pm. We arrived to Miami airport around 12:30did am. When we got to the airport we did not find any West Jet flight in the departure...
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Company wrote 0 private or public responses to the review from Mar 09.
#1206461
Reply to reviews
Update. Just got off the phone w Delta. Apparently claiming weather delay excuses them of all liability and initiative to do right thing. I asked if the weather delay makes repeatedly lying acceptable. The pilot who showed up at 4:30 am the next morning admitted to all...
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Company wrote 0 public responses to the review from Mar 08.
h.kitchener
h.kitchener

With their recent nonsense over the NRA, probably best to fly with another airline anyway.

1.8
#1205763
Reply to reviews
Just wanted you to know that I will not be using Delta or United Air Lines because of the way you handle the NRA. It would be best for companies to stay out of the politics and just service your customers. I do not fly as much as I use too but still do fly to Denver a...
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Company wrote 0 public responses to the review from Mar 07.
Anonymous
Anonymous

1-Bye Felicia2- Why would you put your personal information on a public message board? You do know this isn't Delta right?3-Who cares if you or your whole NRA tribe never flie...

#1204773
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Delta Airlines - Gate staff

It’s not that big a deal but the “red vest” gate staff at Atlanta B25 look like they hate their jobs. Not one smile or pleasant word to anyone. It’s why I try to fly Southwest.
Company wrote 0 public responses to the review from Mar 06.
#1204191
Reply to reviews
Arrived at Detroit Metro at 3:30 for a 5:50 flight. Flight was delayed and rescheduled for 8:10. It is now 11:15 PM and we still have not boarded. Gate has been changed 3 times already. At approximately 8pm announcement was made we would be boarding in about 30 min....
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Company wrote 0 private or public responses to the review from Mar 01.
Anonymous
Anonymous

"What a joke!"I must have missed the joke. What's funny about safety rules? Would you rather them skirt the rules and let a tired overworked crew fly you."The pilots' performa...

1.5
#1200936
Reply to reviews
I asked twice from the flight attendant which he is name is ( Donald Gastone ) employee number:76912 want to keep my LV carry on with myself but he told me no. I have more than $17000 new clothes in my carry on. But he didn’t let me to keep it by myself. I insisted to...
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Company wrote 0 public responses to the review from Feb 28.
Anonymous
Anonymous

On take off, the plane is moving between 160-180 knots.What happens if they have to slam on the brakes?That precious bag of yours is going to fly through the cabin an injure o...

Anonymous
Anonymous

I don't understand. If it was a carry-on, then it WAS with you. Or did they make you check it? If it was the correct size you should have been able to carry it on the plane. Y...

#1199934
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Delta Airlines - Lost /delayed baggage

After being an elite member of Delta for many years I have just had my worst customer experience ever. I arrived at my destination but my checked baggage didn’t make it. I have received the run around for two days and have lost confidence in the system. I look forward to doing everything I can to use other airlines. They lost me
Company wrote 0 public responses to the review from Feb 28.
#1199412
Reply to reviews
Your snub of the NRA has lost any future business from me and my family! !!!
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Company wrote 0 public responses to the review from Feb 27.
Anonymous
brooke mayes

Yea Delta!! Bout time

Anonymous
Anonymous

Bye Felicia...No one cares about losing NRA members as customers. NRA members in total are only 2% of the adult population.The population at large doesn't like the NRA and tho...

#1198941
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Delta Airlines - Dropping the NRA

I will NEVER fly your airline again. Such a dumb move
Company wrote 0 public responses to the review from Feb 26.
#1197866
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