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My mother missed her flight from Atlanta, Florida to South Africa tonight, because she was left unattended in a wheelchair for hours at the wrong departure gate by a Delta employee.Delta employees found out the error only after her flight already departed.

Her flight was re-scheduled for tomorrow night, but she is alone at the airport until then, since I live in Orlando. She has no money and cant get access to her luggage to get her medicine. I booked the first flight I could find, so I can get to her in the morning.

Shocking treatment of a fragile elderly lady.

Francina wrote the review because of poor customer service at Delta Airlines. Reviewer claimed that he or she wants Delta Airlines to offer any options to resolve the issue.

The most disappointing in user's experience was treatment of uncaring staff. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

Also, this reviewer considered the following company: United Airlines. We collected other reviews about products and/or services offered by Delta Airlines and delta airlines flight for you to read. This information may help you with your purchase decision.

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Anonymous
#979399

70 is not old.Nor is it elderly yet.Try 85 now then I might feel sorry for you.If your mother is so disabled she cannot read or ask questions or does not know english you should have gotten her a straight thru flight no plane changes.If that was not possible you should have went with her or hired someone to.Anything could happen.What if her second flight was delayed 3 or 4 days?And why was her meds not on a carry on?Always keep your meds with you.This was very poor planning on your part and you do bear some of the blame but so does the airline.

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