My mother missed her flight from Atlanta, Florida to South Africa tonight, because she was left unattended in a wheelchair for hours at the wrong departure gate by a Delta employee. Delta employees found out the error only after her flight already departed.
Her flight was re-scheduled for tomorrow night, but she is alone at the airport until then, since I live in Orlando. She has no money and cant get access to her luggage to get her medicine. I booked the first flight I could find, so I can get to her in the morning.
Shocking treatment of a fragile elderly lady.
Product or Service Mentioned: Delta Airlines Flight.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Ill treatment of my mother.