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Delta Airlines - Delta might as well just pick your pocket on flight changes

I am too upset over the treatment by Delta agents over a recent flight change due to a recent death in the family which changed a prepaid and prescheduled flight. The return leg of the originally scheduled flight ended up being paid for 3 times because of the uninformed agents who forgot to explain the procedure, gave us misinformation and the heartless agents/supervisors down the line who just couldn't help...even though it was their employee who had given out the wrong information. We have avoided Delta for years because every flight has some problem but this one takes the cake. I could have sent my son to Europe and back for less than what I spent from New York to Tampa and Nashville back to New York. Would you believe $1600? I would take a Greyhound bus before I ever flew Delta again...and they wonder why they have problems??? I pity the poor people who live in Atlanta and have very few choices. JLM - Tampa Bay Never Delta Again..EVER
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ID
#120317 Review #120317 is a subjective opinion of poster.

Delta Airlines - Do NOT fly Delta

Delta has without question the worst customer service I have ever experienced from ANY COMPANY EVER. They left us stranded in St Louis because the plane arrived late. We therefore missed the last shuttle to our final destination. After spending over an hour on the phone with an arabic- english speaking ***, I finally spoke to a supervisor who acted like he could care less about the situation they put us in. They wouldn't pay for a rent a car or a hotel to make up for the inconvenience. What ever you do, when travelling DON NOT FLY DELTA. FIND ANOTHER AIRLINE. You have been warned
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ID
#120179 Review #120179 is a subjective opinion of poster.
Service
Delta Airlines Customer Care
Loss
$250

Delta Airlines - Delta.com highest fare guarantee!

Delta.com has a best fare guarantee where they claim they guarantee that they provide the best fare. If the customer finds a better fare for the exact same itinerary, the exact same fare class at a different website and submits a claim form before the midnight of the day that the ticket is purchased, they claim to refund the difference plus issue a $100 credit towards future flights. On May 4th at 10:38 pm I purchased a ticket for $569.50. After reading the best fare guarantee I performed a fare search and found out that cheaptickets.com had the exact same itinerary for $433.47. I submitted the claim form on Delta's website within 20-30 minutes of purchasing my ticket. Delta has responded via e-mail to this claim form a day later saying that my claim was not submitted until 8:49 am in the morning on May 5th, therefore does not qualify. There is no way for me to prove that I submitted the claim form on-time. I asked them to query my ip address or check their systems one more time but I was denied. They don't even provide a phone number to reach them and discuss the issue. Delta's best fare guarantee is nothing but a scam.
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6 comments
Anonymous
#264137

My experience was similar, but different. Monday 3/21/11 I was trying to make a reservation on delta.com.

I got a similar error message after entering all of my credit card info, selecting seats, entering skymiles #s for myself and my husband - probably a 10 minute transaction. When I hit the button to process the payment, I got an error. Then when I went back my reservation was gone. I found the tickets I had wanted for a second time - this time the price had gone up $20 per ticket!

I called the customer service to see if due to the error they could correct the price and I was told that they could not - that they have high volume sales and that she was seeing prices that were even higher on her screen (and by the way if you want a person to book your tickets there is a $25 surcharge per ticket). So, disappointed, I disconnected and searched a few other airlines for other tickets to my destination. After finding that Delta.com still had the best price, I went back to my tickets which were now $20 apiece more than before. Repeated the same process..

entering all my information, card numbers, selecting seats.. only to find that my maiden name was still on my skymiles number and it would not process. So, I called customer service back.

They could not correct my name immediately (I had to fax my sky miles # and a copy of my government ID) so I was told to leave it blank and call later to get my miles added. While I had the agent on the phone

Anonymous
#154661

Totally agree. You don't get the fineprint on either their website or their cute little YouTube promotion until you dig down to terms and conditions.

No business in the marketplace (e.g. retail) could get away with a 1-day guarantee. I've alerted the Better Business Bureau, USA Today's travel ombudsman, and others.

Let's raise a stick! :upset

Anonymous
#114491

I have same experience. I was a royal NWA customer for over 10 years, NWA honor my price match before without this tricky "Class matching" scam.

As other said, it is IMPOSSIBLE to find that tricky class "Letter"! CHEATER, SCAMMER!!!! If you can find a lower price, don't waste your time and energy. We should all find a Class Action lawsuit against DELTA!

:( :( Agree? 8)

Anonymous
#40513

Trying to contact someone about this issue is impossible. I believe that

Delta doesn't want anyone to really get the "Best Fare Guarantee" and it

is basically a ploy to get web traffic to the site. It is next to

impossible to find the fare class on an "outside" website. Expedia,

Travelocity etc. When you book a flight on Delta.com or an outside

website you can not pick the fare class. Deltas terms and conditions are impossible to meet.

Anonymous
#33426

the different price has to be found the exact same day, BUT NOT ON DELTA. It must be a different company.

If Delta lowers its fare toooooo bad so sad. It will charge you the down grade charge of 100$ but no voucher and the only refund will be the difference minus the 100$ per ticket.

Anonymous
#19827

This guarantee is completely bogus. Even if you find a ticket at a lower price, Delta "claims" that it's a different ticket class (for the EXACT same seat on the EXACT same flight).

What's more, it's often difficult to find this class on other website (like Orbitz, etc).

This is an empty promise. They make a claim that they will give their customers the best price at Delta.com, but this is truly not the case.

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ID
#120004 Review #120004 is a subjective opinion of poster.

DELTA AIRLINES BACK OF YOUR SEAT GAMES

I recently flew Delta airlines from New York to Las Vegas. The plane had a video entertainment system with a touch screen menu. At first I thought it would be great to have this on a long flight. Playing the games requires tapping on the screen. The problem is that the screen is the back of your seat. Mine in this case. I endured hours of the man behind me banging on the back of my seat before asking him very politely to stop. He refused and the flight attendant said the man has the right to play and there was nothing he could do.
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1 comment
Anonymous
#10559

Well, the flight attendant is right. The best thing you can do is kindly ask that person if he could try not to tap it as hard.

Any nice person would be willing to do that... of course, not everyone is nice.

ID
#119259 Review #119259 is a subjective opinion of poster.
Service
Delta Airlines Flight Attendant

Delta Airlines - Website/customer service error causes me to pay higher fare?

Recently I tried to book a flight and a rental car online at Delta.com. They have an offer that you get 2,500 bonus miles when booking the rental car together with the flight (only when you book both at the same time). I'm ready to add the rental car to my selected flight ($299 total) and the link says 'service currently unavailable... call online support desk'. I call them and get to talk to customer service in India who say a) Budget rental cars are currently not offered and b) he'll patch me through to the rental car agent so I can still book it. Rental car agent refuses to put in the bonus miles because customer service transferred me w/o a promotional code. I abort the booking process. I try again and this time choose the webchat option on Delta.com. The guy cannot help me and advises of two options a) wait and try again later or b) call India support desk again. Well, having spend 45 minutes in this process (10 of those waiting for support person to answer the phone)... I decide to try again later. I did try again several times that evening until I went to bed. The next morning, surprise - flight has gone up to $470 now. I contact customer service via email and they tell me they are very sorry about the link etc. not functioning. They credit me 2,500 bonus miles but they expect me to pay the fare difference now. Having done exactly what I was advised I don't agree with their response. We go back and forth several times with customer service not budging a bit, even when I offered to pay a little more. Before I contacted customer service I put my itinerary on an Award ticket reservation, just in case. That is what I ultimately redeemed so I did not have to pay the fare increase - a non-revenue ticket. Having been a silver/gold and platinum member of Delta for a consecutive 10 years I got so frustrated that I stuck my Skymiles Gold (my current status) Card in an envelope and sent it back to Delta, along with the transcripts of the webchat and the emails received. I'll only use Delta to deplete the rest of my accumulated miles from now on (that's a tough thing in itself cause a Skysaver itinerary isn't available if you plan on going within the next 6 months or so). But these guys won't see a dime from me if I cannot absolutely avoid it. It's not about paying a fare difference, it is about the attitude displayed when this happened after following their own directions. If you want to switch from Delta - call Continental, they cannot match your status but they will give you a 'promotion' and start you out with status that you can either earn or increase. That's the path I'm on now. A very disappointed ex-customer.
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ID
#119176 Review #119176 is a subjective opinion of poster.
Service
Delta Airlines Flight Booking

Cancelled flight, horrible customer service - Delta Airlines

I have never had such a bad experience with an airline as with Delta. After my flight from Austin to Raleigh/Durham got canceled at February 18th 2008 I had to wait for three hours to speak to a Delta attendant. The people standing in line were getting angry, but there was nothing to do but wait (Delta didn't arrange anything, not even a glass of water or a seat). During those three hours I knew the other flights going to Raleigh that day already left. Finally, Delta booked me into a hotel in Atlanta. I could get on the flight to Atlanta after finding my luggage myself and waiting half a day. The hotel turned out to be horrible and after less than four hours of sleep I could finally get back to Raleigh.
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ID
#119159 Review #119159 is a subjective opinion of poster.
Service
Delta Airlines Flight

Delta Airlines - Delta lost my bag on a nonstop trip from Seattle to Atlanta

On February 19th I took a nonstop flight from Seattle to Atlanta and watched my baggage being tagged and sent on the conveyor belt, never to be seen again. I called the 1-800 number and got customer no-service in India which was useless. They have a specific speech they give you about your bag being on the next plane even after 4 days they have no useful information to give you. After 3 days I get a call from customer service rep. (he left no name) to tell me to send in my claim so they can close the ticket. Which means they do not plan to look for my bag. I know that they will never compensate me for the new cloting and shoes that I bought in Seattle or brought from Atlanta. Delta should be ashamed to treat customers this way. How about hiring some folks from the United States so we can understand them and we feel like someone is taking a personal interest in helping us find a resoluntion to our baggage issues! Please carry-on all of your luggage.
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ID
#114423 Review #114423 is a subjective opinion of poster.
Service
Delta Airlines Baggage Policy
Dear Mr. Anderson:Over the years I have continued to seek justice with Delta Airlines. Your company became involved with my custodial battles in Hawaii and Montana in 1989-1991. Early Out Flight Attendants were class action certified in the Ninth Federal District Court...
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15 comments
Anonymous
#1163987

You are probably Lynda Kerwin, who wrote the letters against me. Your letters have been turned over to the authorities in Hawaii to demonstrate how unconstitional family law court is there.

It may be way to late to sue you for your damages, but it will destroy your reputation in Hawaii. Barbara Wung Shintani has hurt many mothers, not just me.

The authorities want to use your letters to show that Shintani used them without any backup from the many favorable professional evaluations on me.

Deborah Lynne Connor

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ID
#114155 Review #114155 is a subjective opinion of poster.
Service
Delta Airlines Flight Attendant
I haven't flown Delta years and now I regret coming back to Delta. My flight to Palm Beach, Florida from Phoenix, AZ was delayed 5 hours in Atlanta because the planes landing gear 'locked' light was not functional. This was flight #1412 on Tue Jan 29. They...
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8 comments
Anonymous
#690868

I fly at least once a month using Southwest. It is SELDOM delayed.

I have to take Delta for couple 1/2 dozen times per year. It is ALWAYS delayed!

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ID
#112628 Review #112628 is a subjective opinion of poster.
Service
Delta Airlines Flight Attendant
Loss
$1

Delta Airlines - Indians

Anyone who's ever called Delta's Baggage Services Hotline at 800-325-8224 has had to deal with low-cost, outsourced labor from India. These drones are trained to apologize profusely and are otherwise completely helpless in the cause to reunite you with your bag. Their email address, bsc.atl655@delta.com, is unmanned and essentially a trash receptacle. Furthermore, they're trained to give you wrong numbers for the Airports' baggage offices. For example, 617-568-0876 is ostensibly the Delta Baggage dept at Boston's Logan airport. The number, however, leads to an unmanned voice-mailbox, a phony outgoing message, and a tone that tells you to fire off your complaint into the bowels of the nether-realm. Congrats, Delta, real class act.
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ID
#109280 Review #109280 is a subjective opinion of poster.
Loss
$1000