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2.9

Absurd Delta Airlines. “They would rather let the plane fly empty than allow a coach class customer to take a first class seat.

It’s about the revenue,” said the gate agent. I was willing to pay a $75 change fee to fly on DL5900 , five hours earlier than my confirmed flight with Coach seat. Although DL5900 has three empty first class seats, the gate agent did not want to move a sitting Coach passenger on the plane to first class to give me a coach seat. The video records my asking for a coach seat.

All non revenue passengers were cleared and I was the only customer waiting for a seat when flight took off with three empty seats. If it is about revenue, why not take the $75??

Now I’ll fly my scheduled flight as a disgruntled passenger and Delta will not get the extra revenue. Any winners here???

Location: 1 Harborside Dr, Boston, MA 02128, USA

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Guest

You could have gotten yourself a room at the Motel 6 with that $75.

Guest

Delta is a billion dollar company..they do not care about $75

Guest

Clearly another entitled individual here

Guest

"It’s about the revenue,” Well of course it is... As an FYI, they are a for profit organization.

Your little $75.00 probably meant nothing considering the big picture. The response you received, the one you deserved tells you this. Sorry you didn't get your way and felt the need to whine about it like a child. You probably should stay home and please do not reproduce.

Most people would have moved on with their lives by now. Well, people who really have lives that is. OK...

let me have it... ."You must work for (insert company)."

Guest
reply icon Replying to comment of Guest-1543347

The incident shows that Delta is not taking a "systems approach" to business policies--check out the work of Edwards Deming and his followers on best practices. High performance companies empower employees to make sensible decisions, and clearly the two employees with whom I spoke did not have the power to over-ride a dumb policy.

I have traveled to 47 states and nations on four continents. As I am an experienced traveler, voicing a complaint about a systemic issue is not "whining"--but an observation about a structural issue that should be addressed. If you saw the video, I was polite with a powerless gate agent and did not make demands.

Your "whine" like a child comments shows your narrow mindedness. I bet you love Trump as he also labels people and fails to address the issue through a civil conversation.

Guest
reply icon Replying to comment of Guest-1543367

"I spoke did not have the power to over-ride a dumb policy." Oh wow.... You just solved the mystery of the universe.

That's exactly how it's set up so the person in the trenches doesn't give away the farm either through pure emotion or the whiny rants of haughty "experienced traveler. " True travelers don't try to harangue an agent into getting their way and they really don't have time in their lives to whine about getting a stock answer.

I suspect you aren't used to being told no. Sorry kitten, your voice was heard and given all the consideration it was worth.

Guest

Delta replied “It's unfortunate that you will travel as a disgruntled passenger. We are hopeful that you will enjoy the flight in spite of your concerns.

Again, we thank you for your feedback. Please enjoy your flight.

*TAS”. Did not address the dumb policy

Guest
reply icon Replying to comment of Guest-1541449

thanks

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