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Pissed Consumer Interviews ?

We flew Delta from Springfield, MO to our connecting flight 1905 in Atlanta, GA, and then to our destination in Orlando, FL on July 5, 2018. We’ve had problems with Delta in the past but this experience was bad enough to where when we fly next year to Spokane, WA, I would rather change flights three times with another airline rather than give any more of my money to Delta.We’ve always been told to show up at the airport several hours before departure. When we showed up at the Delta check-in desk in Springfield, MO, there was no one at the counter at 3:55 AM. My wife looked for someone from Delta while I stayed with the bags. She found someone from Delta walking around the terminal & asked if she could send someone to the desk, as we were there and so were about 6 other people. She said she would but no one showed. A few minutes later, she knocked on a cipher-locked door that the employee disappeared behind earlier and someone answered & said they were in the middle of some sort of “debriefing”. By now, it was 4:25 and this person said the desk should’ve opened at 4 AM!! Apparently showing up at the airport when told is a waste of time since you have no employees there to help your CUSTOMERS anyway.Another problem we encountered was on the connecting flight from Atlanta, GA to Orlando FL. My wife and I decided to treat ourselves to flying First Class for the first time. This was for the entire trip to MO and home. Turns out, it was a WASTE of our money. Our flight attendant “Valerie” asked us if we wanted something to drink – I’d asked for orange juice, my wife asked for Sprite. We never received our drinks or another visit from Valerie, and frankly we shouldn’t have to beg her or remind her for what we ordered – especially when she was the one who asked us. Plus, we were “treated” to a screaming 3-year-old in the seats across from us. Anytime the pilot made an announcement – which cuts off the audio on the in-flight entertainment system – she’d scream (and I mean LITERALLY scream!) in protest, then cry. Not only did “Valerie” NOT try to intervene, she kept bringing the kid and her mother drinks. Would’ve been nice if we even got ONE drink. Can’t help but wonder that in today’s world if color had anything to do with it, as Valerie is African-American and so was the mother and her screaming kid. Plus we were watching Fox news, so I’m wondering if she had us figured for republicans and decided we weren’t worthy of her attention. The way things are in this country today, it wouldn’t surprise me one bit.We paid for First Class expecting to be treated better than “comfort economy” or coach. As it turns out, we were treated worse. Besides the inexcusable service we received, we expected a quieter, more relaxing flight. Again, it was just the opposite. We were more aggravated and stressed when we landed than when we took off. I’d like to know WHY small children are allowed in First Class to begin with – why should people who pay a premium for better seating and overall treatment be subjected to a screaming child with a parent (AND flight attendant) who couldn’t care less??!!! I’ve heard numerous times about incidents where airlines actually DO something about unruly kids so they don’t disrupt others, but apparently Delta has no such policy or procedure in place for this.As I said, we will be travelling again next summer but switching planes 3 times is more appealing than flying Delta. We tried to give Delta “one more try” but what a mistake that was, especially since we wasted a LOT more money for the “First” Class experience. At this point, the thought of being dragged off of a United Airlines flight is more appealing than flying Delta again. We’re done since this is the worst in a series of problems we’ve had with them in several years.
My flight from JHB (South Africa) to Atlanta (DL201) was cancelled due to technical issues with the aircraft. My final destination was Yellowstone as the end of a 3-leg travel. This was booked just over 3 months in advance. I was re-booked by Delta for the same flight...
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Company wrote 0 private or public responses to the review from Sep 30.
1.8
#1369447
Reply to reviews
The scam artists at Delta are doing a really good job taking advantage of us consumers with their basic economy fare. Be aware of this delta scam where if you book this type of fare you can't change it or get credit or rebook etc. If I was you I'd 100% make sure that...
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Company wrote 0 private or public responses to the review from Sep 21.
Anonymous
Anonymous

One could be aware when booking certain flights based on certain plan OR one could simply read and understand what they're getting into before agreeing to the terms of service...

1.1
#1361881
Reply to reviews
This is the letter I sent to Delta. The lady I spoke to off the 800 number for customer support stated she would contact the appropriate people but I would not get any answers or apologies. To Whom it May Concern: I am writing to tell my story of the horrible and cruel...
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Company wrote 0 public responses to the review from Sep 09.
Anonymous
Anonymous

Omg another entitled American!

h.kitchener
h.kitchener

Your argumentative, confrontational attitude and "in your face" actions solved nothing except portray you as someone who probably should have been reported to authorities and ...

#1350938
Reply to reviews
Me and my family were coming back to New York city from Chicago were my daughter just had gotten married to a naval service man . On August 12 2018 we missed or flight by min.because we had trouble finding car rental returns. We arrived at airport at 8 and or flight...
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Company wrote 0 private or public responses to the review from Sep 09.
Anonymous
Anonymous

You make a mistake and show up extremely late, regardless of getting lost, and then you blame Delta? Omg really!

Anonymous
Anonymous

Seriously?! You arrive at the airport 45 minutes before your flight and then complain that they couldn't accommodate you? 2 hours minimum before a flight - anyone who has ever...

1.0
#1350850
Reply to reviews
On our return for a Great Birthday Cruise with Carnival Cruies ship Vista... We make it throught customs.. and all is well... Check-in with Delta on flight DL1987 with a not a seemingly no so happy outside skycap... Get to ATL... CHECKING BAGS... There a different TSA...
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Company wrote 0 private or public responses to the review from Sep 08.
Anonymous
Anonymous

So many people handled your bag, tsa, customs and yet you’re certain Delta took it....something tells me it’s even possible you left it in your stateroom

2.7
#1350388
Reply to reviews
My family just traveled from Ft. Myers (RSW) to Atlanta (ATL) round trip on Delta. We purchased 5 economy tickets for 2 adults and 3 children. When we checked in for the first flight to ATL the counter personnel made a snide comment about our tickets being basic...
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Company wrote 0 private or public responses to the review from Sep 05.
#1347622
Reply to reviews
I am very, very disturbed about the upgraded comfort plus (?) that I paid for. Please note that the bulk head seat in comfort plus is exactly the same as the economy bulk head section of your 767-400 ER aircraft. The trans-atlantic flights were very uncomfortable and I...
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Company wrote 0 private or public responses to the review from Aug 27.
1.7
I liked
  • Airbus 319
I didn't like
  • 757 and 767 comfort plus
#1339871
Reply to reviews
Absurd Delta Airlines. “They would rather let the plane fly empty than allow a coach class customer to take a first class seat. It’s about the revenue,” said the gate agent. I was willing to pay a $75 change fee to fly on DL5900 , five hours earlier than my confirmed...
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Company wrote 0 private or public responses to the review from Aug 17.
Anonymous
Anonymous

Clearly another entitled individual here

Anonymous
Anonymous

"It’s about the revenue,” Well of course it is... As an FYI, they are a for profit organization. Your little $75.00 probably meant nothing considering the big picture. The res...

3.0
#1331845
Reply to reviews
I fly several airlines and something happened the last year with Delta because in many of the flights to Atlanta the boarding is really fast and somehow is always room for my bag inside, no fighting for space, no waiting to pick up my bag until everyone left because...
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Company wrote 0 public responses to the review from Aug 16.
#1331517
Reply to reviews
Left NC RDU Aug 6th. Flight was from RDU to ATL to Amsterdam to Bologna. Luggage did not arrive in Bologna. I was told that luggage did not make it on correct flight out of RDU and was sent to Paris. I have been following up with airline every day. Customer service...
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Company wrote 0 private or public responses to the review from Aug 12.
Anonymous
Anonymous

So you’re upset that you’re in a different country and the employees speak the local language? Unreal

2.0
I didn't like
  • Most employees barely speak english
  • Processing of baggage claim
#1327691
Reply to reviews