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Contact Delta Airlines Customer Service

Delta Airlines Phone Numbers and Emails

Toll-Free Number:

  • (800) 325-8224
    Baggage Inquiries: Delayed, Lost or Damaged Baggage
Call customer service
Send Message

Customer Service:

  • (404) 209-3434
    Disability Assistance
  • (800) 831-4488
    Hearing and Speech Impaired (TDD)
  • (866) 204-0280
    Hotels
  • (800) 325-3999
    Medallion Status
  • (888) 750-3284
    Mobile Support
  • (800) 847-0578
    Refund Status Check
  • (800) 323-2323
    Skymiles Members
  • (800) 325-1551
    Special Member Services
  • (800) 800-1504
    Vacations Packages
  • (800) 325-6330
  • (800) 693-3582
  • +3 396 939 1779
    France
  • +911 800 123 6645
    India
  • +52 800 266 0046
    Mexico
  • +44 207 660 0767
    United Kingdom

Cargo:

  • (800) 352-2746

Complaints/ Feedback:

  • (800) 455-2720

Headquarters:

  • (404) 715-2600
    Atlanta, Georgia

Investors/ Franchasing:

  • (404) 715-2170

Sales/ Reservations:

  • (800) 325-1999
    Flight Information
  • (800) 241-4141
    International Sales And Service
  • (800) 221-1212
    New or existing reservation

Delta Airlines Emails:

Customer Service
Delta Gift Cards, Sustainability
Investors/ Franchising
Legal
Privacy Inquiries
Media
Sales/ Reservations
imprint.germany@jv2.delta.com
Is this your business?

How to Contact Delta Airlines Customer Service?

Most Popular Number:

(800) 325-8224
Baggage Inquiries: Delayed, Lost or Damaged Baggage
Total calls: 12 409 Issues resolved: 338 Last call: Jun 18, 2025
author avatar
PissedConsumer Reporter

Sometimes there may be some inconsistencies when choosing to travel by air. You don’t have to worry about it; you can contact the Delta Airlines support person via phone and get the solutions in real-time.

Call Delta Airlines customer service at (800) 325-8224, and you will receive an instant qualified solution from a live person to your issues with bookings, cancellations, and others. Notice, Delta Airlines’ support for flight information is accessible 24 hours a day seven days a week.

Getting help from Delta Airlines over the phone often means long waits. One of the possible successful options is to contact the agent via Delta Airlines email as far as the following is concerned: charter@delta.com for reservations, privacy@delta.com for privacy inquiries, and investorrelations@delta.com for investors.

The company representative will respond as soon as possible. The major benefit of using Delta Airlines email is that you can get the answer and go through it whenever you are comfortable. Another benefit is you can expect 24-by-7 support. The Delta Airlines customer service specialists are there to provide help and assistance to the passengers.

You can connect with the live person at Delta Airlines via phone or live chat. However, there can be occasions when busy call centers won’t answer your calls immediately. In this case, Delta Airlines provides support via live chat for its customers.

The chat usually starts in an automated mode and your questions will be answered by the Virtual Assistant. It may take some time to get in touch with the human agent. Also, many travelers are reporting that they get a quicker response by sending a direct message to Delta Airlines customer service via social media.

To change a non-refundable or refundable ticket, log in to Delta Airlines, navigate to “My Trips”, select the flight you need to change, and click on “Change” or “Add Flights”. After this, select a new flight, make a completing check out, pay fees and the sum that makes up the difference between your old and new flight, and get the confirmation.

Regarding delayed, lost, or damaged baggage, you can file a claim by following “Comment/ Complaint in the “Customer service” block at the bottom of the official company site, clicking on the “File a baggage claim” button, and filling out an appropriate form.

Delta Airline does not provide the miles expire. However, the Delta Airlines customer service team may deactivate or close your account by removing all miles if fraudulent activity occurs, you created additional accounts under your name, or in other cases.

According to the Delta Airlines baggage policy, the Basic Economy, Main Cabin, Delta Comfort +, and Delta Premium Select passengers should take the standard 50 lb baggage per piece. If you have purchased the ticket on Delta One, First, or business cabin, your baggage should follow the 70 lb limit per piece.

The Delta Airlines head office is located in the United States at the following address: Delta Air Lines, Inc. P.O. Box 20706 1030 Delta Boulevard Atlanta, Georgia 30320-6001, United States.

Preferred seats include seats in front of the Main Cabin, bulkhead window and aisle seats, and exit row seats. They are available to eligible customers on Delta and Delta Connection aircraft.

If you prefer to receive a convenient traveling experience via your mobile gadget, the Delta Airlines app provides you an opportunity to explore new destinations, manage your travel, book flights, select seats, and much more. By following “Mobile App” at the bottom menu of the official company website, you can find out more information about the app and go to the “App Store” or “Google Play” page for downloading.

Delta Airlines Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Delta Airlines Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    88% phone 12% email
  • The best phone number to call Delta Airlines is 8003258224. 78% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 72% of customers reported contacting a real person successfully.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 10 minutes.

  • Be prepared for the call as Delta Airlines may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›
PissedConsumer Club

Contact Information

Delta Airlines Website:

Delta Airlines Help Center:

Corporate Office Address:

Delta Air Lines, Inc.
P.O. Box 20706 1030 Delta Boulevard
Atlanta, Georgia 30320-6001
United States

Other Info (opening hours):

Mailing Address:

Customer Service

P.O. Box 20908

Atlanta, GA 30320-2980

More contact details

Delta Airlines Customer Service Reviews

1.8 / 5
Poor
Nada Uho
I was stuck at the airport my flight was gone
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I was stuck at the airport my flight was goneI was stuck at the airport my flight was gone
Delta airline its very bad

Brent Wahba
So unacceptable on so many levels
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1.3

We thought Delta was slowly improving, but a recent trip that resulted in a back injury made us question our optimism. And Customer Service only made things worse - far, far worse.

The reason for this posting is to highlight several mis-truths and unacceptable actions Delta took, hoping someone outside their normal Customer Service channel sees it and at least tries to make substantive changes. Unfortunately, I am not sure if there is anything surprisingly new here.
This is a long story and I will try to keep it as simple as possible, so please dont flame me for leaving out some details. My wife and I were flying home from ORD on a Friday morning, and the Delta text communication system was not performing well. Each of us received 9 texts about flight and connection gate changes.

We finally boarded with more than enough time to make our now 50-minute DTW connection, but as soon as the plane door closed, the pilot informed us of a mechanical issue. We sat at the gate for about an hour while the Delta App showed us still booked on our original connection. The defective switch got replaced, and we were finally on our way.
When we got close to landing at DTW, the flight attendant came over to warn us not to dawdle when we landed and to check the Delta App immediately upon arrival. Then she informed us that if we missed our connection, Delta would try to get us on the next available flight (8 hours later at best) but since this was a weather delay there were no guarantees and we might be on our own for lodging, etc.

It was not clear how a 60-minute mechanical delay could possibly be considered a weather problem, but she verified it again as Deltas position. Now we were extra stressed.
As soon as we landed, we checked the Delta app, and it showed us still booked on our original connection - now boarding in a different concourse because the gate changed yet again. Feeling like we had no other reasonable option, we ran non-stop as fast as we could (we are regular runners) with our carry-on bags, from Concourse A, through the flashy tunnel (not the best audio / visual experience when stressed and out of breath), and to our gate in Concourse B. The gate agent apparently didnt hear our calling out or see us waving as we ran up, and we missed the boarding door closing by about 20 seconds.

This was not a remotely reasonable connection for humans, but the systems algorithm determined it was and routed us that way.
Most frequent fliers have many frustrating stories like this, but by running with my bag to make an unknowingly improbable connection, I hurt my back badly. 30 Days of very painful spasms were followed by another 2 months (as of today) of persistent neck and back pain with constantly interrupted sleep. To make matters worse, we got trapped in Customer Service Hades which started at DTW. I will spare you the finer details of delayed re-booking updates or having to argue repeatedly with Airport CS to get meal vouchers for our new 8-hour layover (reference Delta Customer Service Plan Point 12), but nobody at the Delta gate, lounge, or DTW CS terminal desk made us feel like they cared.

There was one very nice CS agent on the 800 travelers # who advised us to call the regular CS 800 # first thing on Monday and try to get compensation.
I tried calling the Customer Service 800 # for about a week after, but could reach nothing but an old-fashioned busy signal (I did not know they still existed) and finally a recording directing me to use the online complaint system. My use of the word injury got their attention, and they called me within a day, but the process from then on was far less than helpful or truthful.
CS Agent #1 offered me a $300 voucher (thats all we can do) for my experience and told me 5 times that he was the only person I could talk to because we do not have a complaint escalation process. When I asked a 6th time, he finally confessed there was a process, and he agreed to escalate my complaint. Except, unbeknownst to me, my complaint was closed out without escalation or resolution.

So much for Customer Service Plan Point 11: will send a substantive response When I finally realized that nobody would be contacting me, I filed a new complaint, and 46 days after my initial filing, I was called by a Customer Service Manager. Progress, finally!
In a moment of candor, she admitted that CS Agent #1 should not have said the things he said nor canceled my claim, but then she slipped into the same CS script. A $300 voucher is all Delta can offer (like its an immutable law of physics) followed by another 4 rounds of there is no escalation process beyond me. Really?

What if I contact Ed Bastian? Then it will come right back to me and this is all we can do.
After round 5 of asking the same escalation question in different ways (there is a disturbing pattern of denials, here), she finally admitted there is a CS level above her but they cant address complaints. Huh??? So, just to clarify, I asked, all injury claims to Delta are only worth $300?

And that was finally the right question. She proceeded to tell me that if I had followed the proper injury claim process, I might be entitled to more, but she could not, or maybe would not, answer why they never told me there was a process, much less how to follow it. Oh, and it was now too late to follow it on Day 46.

She finished our call by explaining that despite my dissatisfaction and protests, she was closing out my complaint because this was all we can do, but it was my right to pursue my grievances through social media because there are no other escalation channels within Delta. Hence, this post
PS Our next Delta trip was no less frustrating.

Reah Rej
Not a happy flyer.
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Be more kind to customers and learn to appreciate our business we grace you with. Customer service is very bad.

Zelphia Pqp
I was frustrated. I wanted to know if Delta Airline cargo African food to California U.S.A
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5.0

I couldn't connect with the customer service unit. I really would like to know if Delta Airline Cargos Dry Nigeriam foodstuffs to carlifornia

How Good is Delta Airlines's Customer Service?

Raissa Rtj
Raissa Rtj
Feels Disappointed | Mar 13, 2025

They won’t talk about this over the phone which is very wrong, I won’t deal with them ever again if I don’t get any satisfaction soon.

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Mary Ann B Arv
Mary Ann B Arv
Feels Disappointed | Jan 14, 2025

Have tried at least 6 times to reimbursed for travel expenses when my flight was cancelled. An uber and a taxi.

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Daniel S Nlo
Daniel S Nlo
Feels Disappointed | Oct 21, 2024

Disrespect of a veteran

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Amauria Ubi
Amauria Ubi
Feels Neutral | Oct 02, 2024

You say you’ll get a “live” person when you call the customer service number but you get a recorded voice that offers help with only a few things. If your problem doesn’t fit, you can’t get any help. Don’t advertise a “live” person when you don’t provide one.

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Breyon Svi
Breyon Svi
Feels Satisfied | Sep 30, 2024

Representative took her time to listen to my comments, reason for call, help with a resolution, talked to a manager on how better to assist me! I could understand what she was saying to me. An excellent call!!

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Macario Qqf
Macario Qqf
Feels Disappointed | Sep 21, 2024

My flight was delayed. I missed my connecting flight to Nigeria. I booked comfort plus seat but they gave me Main cabin seat.The overall service & trip was messed up.

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Summary of Delta Airlines Customer Service Calls

16.1K TOTAL
CALLS
09:52 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Delta Airlines?

Request for Information Question:

  • “For confirmation of of a staff”
  • “Trying to talk to someone from delta Airlines to verify if someone is a legitimate staff as someone is trying to possibly scam me , any help would be greatly appreciated”
  • “I need wheelchair assistance”

Return/ Replace Question:

  • “To change my return date”
  • “Problem with return of Credit”
  • “Changing flight”

Product/ Service Question:

  • “Complaint”
  • “Damaged luggage”
  • “Issue with no flights available to use my Companion Certificate to fly to Honolulu, Hawaii before expiration 10/31/25”

Activation/ Cancellation Question:

  • “Can’t cancel a flight”
  • “Reclamo de vuelo cancelado”
  • “Refusal to reimburse travel expenses for cancelled flight.”

Payments and Charges Question:

  • “Credit card”
  • “I made a payment for ticket and got no ticket”
  • “Redeem ecredits”

Shipping and Delivery Question:

  • “Flight delayed repercussions”
  • “Flight delay”
  • “Lost item”

Refund Question:

  • “Baggage fee refund”
  • “Awaiting refund”
  • “Refund ticket difference”

Account Question:

  • “Trouble logging in”
  • “Unable to reset password”
  • “Login problem”

Staff Question:

  • “Extremely bad service from my first class flight attendant named, Bridgette.”
  • “I almost missed my con acting flight due to very rude woman at the gate that I asked for assistance to get from one gate to the next from one end of the airport to the other end in Minneapolis.”
  • “Poor service”

Cards Question:

  • “Platinum sky miles card benefits”
  • “Credit card”
  • “Gift card”

Website/ Application Question:

  • “App issues”
  • “Check in on app not working”
  • “Following my application”

Employment Question:

  • “To apply for a job”
  • “Job inquiry”
  • “Payroll”

Other Question:

  • “New reservation”
  • “Saad”
  • “Fix my name”

Compare Delta Airlines Customer Service To

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