We recently had a wonderful holiday with our family. We flew with Delta from Detroit to Miami for a cruise.
After arriving back in Detroit a week later, we went to pick up our luggage. Everyone got their luggage except my husband and I. We waited until the carousel emptied and stopped (sign indicated complete. We checked other carousels to make sure our suitcase wasn't put there by mistake.
After an hour, we notified an employee at the Airport who advised us to make a baggage claim. That was on Christmas Day, Dec. 25, 2010.
Since then we have contacted Baggage (1-800-325-8224) on many, many different times and after leaving a number and waiting to be called back (which didn't always happen), we would be told that the luggage will be shipped to our home.
Today is January 5, 2011. We still do not have our luggage!
Review about: Delta Airlines Baggage Policy.