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Since Delta (and most other flights) charge $25 to check a bag, almost everyone has a carry on these days.Well, I was in the last zone to board the plane and of course there is no more room for my bag.

The (rude) flight attendants told me I had to gate check my bag and I could pick it up at baggage claim. Which completely defeats the purpose of having a carry-on. I get to baggage claim to claim my bag and the handle is broken. I go to the baggage claim office in Washington National (DCA) airport only to have the Supervisor "Ben" tell me that they do not cover broken handles.

However, my handle was not broken when you forced me to gate check my bag because of space and your company is responsible. I cannot even pull the bag anymore!!! The supervisor wanted to give me a $25 Delta voucher which is useless since that does not cover is damage to my bag. So the supervisor changed his mind while I was standing there and decided not to give me the voucher and told me to move out of the way so he could take the next customer.

Delta has the worst customer service I have ever encountered.This is enough to make me (or my husband) NEVER fly with Delta again

Review about: Delta Airlines Flight.

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Anonymous
#238463

need to know when nikky my wife boarded her flight from Nigeria 7ZB9DB

Anonymous
#168527

Cela ne m'étonne pas,ma valise était déchirée, la baquélite intérieure déchiquettée,mes vêtements pleins de taches à l'arrivée à cause des flacons abîmes à intérieur,bien que protégés et bien fermés(j'ai vu comment on jette les bagages) alors en plus au départ,on a payé pour la valise de mon amie 150 euros de suppléments soi-disant qu'elle avait 400GRM de trop???alors que pesée à la maison la mienne faisait pas 21KG et la sienne non plus et ensemble elles faisaient 44KG???sur leur balance,la dame a soulèvé la valise de mon amie et a dit qu'elle pesait 400grm de trop et devait payer un supplément de 150 EUROS,alors que leur propre loi sur internet dit 50eur???

On a dû payer devant son refus d'enlèver quelque chose, c'est du vol pur et simple plus jamais DELTA AIRLINES ILS SONT NULS

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