Recent flight experience | Delta Airlines in Naperville, Illinois

Between your personnel passing the buck, the website not giving you the right department, you have no care about peoples flight experience, good or BAD. When you get the right people CALL me. 701 516-2484
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Review
#1770062 Review #1770062 is a subjective opinion of poster.
Service
Delta Airlines Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
The reason I am complaining on this specific platform is because when I try to use the comment/complaint section on Delta.com I can only fill in the form up to the sky miles number or something, not able to continue. On 2019.12.22 I purchased an Excess Baggage Ticket...
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1 comment
Anonymous
#1809505

The advice is to learn how to pack....It's not that hard for functioning adults.

Review
#1760201 Review #1760201 is a subjective opinion of poster.
Service
Delta Airlines Customer Care
Pros
  • I have never had a problem with delta until now
Reason of review
Problems with payment
Loss
$198
Preferred solution
Refund me the 1 ticket for the extra bag (I paid twice)
Tags
  • Baggage
  • Bad Customer Support

Membership | Delta Airlines

1.0
Details
Hard to find a real availability this is horrible customer service
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Review
#1720124 Review #1720124 is a subjective opinion of poster.
Service
Delta Airlines Customer Care
Reason of review
Poor customer service
Preferred solution
Talk about membership before my travel this week
1.0
Details
Worst customer service in decades, a total insult to public due to the enormous wait times. The robot skips waiting queues, tells you that someone will call you back in the given time, but it does not happen. I could not talk to anybody at Delta Reservations for weeks,...
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1 comment
Anonymous
#1781933

You clearly have no clue how busy these airlines are via phone. They get tens of thousands of calls if not more a day and can't always answer you right away. The robot you keep complaining about is only put into place because of people like you who don't understand that they are busy.

Review
#1657555 Review #1657555 is a subjective opinion of poster.
Service
Delta Airlines Customer Care
Pros
  • Previous great service
Cons
  • Unreasonable delay for poor business practices
  • Cancellation of flight
  • Worst customer service on any airline i have ever flown on
Reason of review
Poor customer service

CONSUMER BEWARE....... Booking a hotel with delta will not match a lower rate....... No Hotel Price Guarantee | Delta Airlines

2.4
Details
I found a much lower price after booking a hotel with Delta. (Exactly the same resort,dates,accommodations) Delta would not match price since they don't have a price guarantee program. Consumer Beware!!!!!!! Booking with Delta was a very expensive mistake.
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Review
#1621261 Review #1621261 is a subjective opinion of poster.
Service
Delta Airlines Customer Care
Pros
  • Previous great service
Cons
  • Cannot trust hotel booking
Reason of review
Warranty issue
Loss
$250
Preferred solution
Full refund
Tags
  • misleading business practices
1.0
Details

Update by user Aug 12, 2019

Delta reached out with $25 gift card.

Original review posted by user Aug 08, 2019

My 14 old brother was a part of mandatory UMNR program. The whole registration process was a mess. At first we were told by a registration agent that he wasn't registered for a program, when I insisted that he was as I wouldn't be...
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3 comments
Anonymous
#1734262

I don't think they've been "stewardess" for decades now. That aside(an indication of how your entitled mind works), did your brother get where he needed to be in one piece?

If so, no one cares about your banal and lame rant... Oh and by the way, would you tell us what you left out of this drivel?

The rude "stewardess," did she just ham on you just like that or were you going into your entitled act and reap the benefit of your foolish actions. Hopefully, the kid learned a lesson on how not to act towards "the staff" when you don't get what you want.

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Review
#1616999 Review #1616999 is a subjective opinion of poster.
Service
Delta Airlines Customer Care
Cons
  • Worst customer service on any airline i have ever flown on
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
Tags
  • Scam
1.0
Details
On the afternoon of 6/2/19 my girlfriend and I attempted to board a Delta airline flight from Minneapolis to Orlando. It was the first time we flew from this particular terminal and were not aware how far it is to get to gate 22 of terminal. We arrived at gate 22 no...
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5 comments
Anonymous
#1715819

Sounds like she was rude, which is uncalled for, but 10 minutes is NOT the rule for Delta. I fly with them all the time and even now just found on my latest confirmation where it CLEARLY states 15 minutes before boarding. You not planning ahead enough to be there on time is your problem.

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Review
#1549837 Review #1549837 is a subjective opinion of poster.
Service
Delta Airlines Customer Care
Reason of review
Poor customer service
1.0
Details
After waiting at the airport for 3 hours, and an additional hour in line at the delta customer support line, the only agent at the desk walked off to go to the bathroom and never came back. Delta has absolutely no respect or regard for their customers. In other...
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3 comments
Anonymous
#1726017

I've gone hungry and (especially) thirsty when I have flown many times, because I refused to pay the outlandish prices that the airports wanted. I was so grateful when I got on the plane and the flight attendant brought me a whole can of coke!

That would have costed me a small fortune in the airport!

And I liked the sandwich that they gave me too! It was delicious!

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Review
#1518317 Review #1518317 is a subjective opinion of poster.
Service
Delta Airlines Customer Care
Cons
  • Unwillingness to help
  • Bait-and-switch tactics
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
3.0
Details
20+ year Diamond Flyer with Delta and in the month of Feb/Mar 2019, they have screwed up 3 times and they have no desire to listen or respond. 1) In Dubai and at 2 am they call to tell me they have cancelled my flight at 5 am. Rescheduled me and would send me the info....
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Review
#1485889 Review #1485889 is a subjective opinion of poster.
Service
Delta Airlines Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Take care of your most important customers
Tags
  • dont fly delta

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4.6
Details
I was alerted to possible weather conditions and directed to customer service to explore options. I called the Delta Airlines Customer Service phone number, only to have my call misdirected/hung up 3 times. There is a glitch in their automated phone answering system,...
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Review
#1478302 Review #1478302 is a subjective opinion of poster.
Service
Delta Airlines Customer Care
Cons
  • Automated phone customer service dysfunction
Reason of review
Automated phone answering system that repeatedly goes to "survey", without directing to Customer Service Representative.
Preferred solution
Apology and recognition that Delta is making sure their automated phone service works correctly.