Product: Delta Airlines Customer Care Clear all filters (52 of 52 reviews match)
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We were waiting on our connecting flight from Salt Lake City to Spokane, WA which was supposed to leave at 11:30 AM.We were told at the gate that there would be a delay due to mechanical issues and would be departing 1 1/2 hours late from a different gate. Ordinarily...
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2.2
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Delta Airlines Customer Care
I didn't like
  • Being lied to by delta airlines
#1072920
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Hello, I enjoy the public face of Delta airlines. However, it's nearly impossible to contact an employee on the telephone if necessary to request changes, updates, emergencies, etc. Just last Friday, I was on hold or waiting for a call back for over three hours. The...
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3.3
Product
Delta Airlines Customer Care
I liked
  • People
I didn't like
  • Customer service wait times
#1072180
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when I get thru with you *** incompetent bastards on facebook in 28 states, and you can believe me I will make sure what you did to my wife this weekend.July 7, 2017 and I am hoping people listen to my total did satisfaction with your *** airlines that they think twice...
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Delta Airlines Customer Care
I didn't like
  • Customer service
#1071728
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Delta Airlines - The best representative

#1055712
5.0
Details
Sabyan is the best customer service representative I spoke in my life. He went though all the details of my unfortunate and difficult situation. He helped me with the booking at the five stars rating. He was very passionate and carrying person. I'd only wish if every representative can be as professional as Sabyan . Thank you so much Sabyan you make me unforgettably happy. Irina K.
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Delta Airlines Customer Care Review

#1035511
I was ripped off,my child was supposed to travel with a family friend .The Delta employees at Kotoka airport charged me $150 .My son waited at the lounge for 3 hrs without being fed and was finally released to my friend.Bad Customer service ,Will never fly Delta again .
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Delta Airlines Customer Care Review

#1030895
They canceled my trip. Without even informing me or my family. I had a big interview and now I'll never be able to go their. NEVER GOING THERE AGAIN!!!
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Delta Airlines Customer Care Review

#1030644
5.0
Details
I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in 2 hours...hmmmmm...still waiting.. had decided to go to the airport to speak with a desk agemt.. was told she couldnt help me.. #deltacustomerservicesucks
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REGARDING DELTA (OR WHAT I CALL, AIR HELLTA) - As a recent victim of Delta at their hub airport in Atlanta ...a combination of a scam on their part, abuse and rudeness by one of their gate agents and after appropriate complaints to their HQ, they minimized the whole...
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Anonymous
Anonymous

The fact that the whole "scary" story isn't on here tells me this is BS. Tell us what happened or don't expect anyone to believe that there's an issue.

1.0
Product
Delta Airlines Customer Care
I liked
  • Color of the carpet
#1058246
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On Sunday April 1 while travelling on Delta 2141 Norfolk VA, to Atlanta GA I left my lap top under the seat.I was on my connecting flight to Los Angeles less than 3 hours later when I realized. I told the flight assistant who told me to put in a lost and found report...
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Anonymous
Anonymous

What did you expect Delta to do? YOU forgot your laptop, and most likely someone stole it. You are incredibly naive if you think the fact that it was older would stop someon...

Anonymous
Anonymous

"He told me he had lost his wallet and it was returned to him in a couple of days!!!"1-Best case scenario2-Said what you wanted to hear to keep you moving"Unless the cleaners ...

Product
Delta Airlines Customer Care
#1055795
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Delta, Its early Sunday morning after a day of travel.I bet you're figuring the next few paragraphs are going to be the usual old grinding complaint about delays or employee problems. Nope. We had wonderful flights that were on time, or earlier! Friendly ticket counter...
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3.0
Product
Delta Airlines Customer Care
#1047348
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5 day vacation cancelled my flight twice in four days of my vacation.Online it was a "mechanical reason", yet they tell me in person it's "weather related". Calling Delta requires 3 hours of your time with 2-3 hours on hold.Don't trust their word or flight schedules.
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Anonymous
Randy

Paid $632 for a last minute fare to go to the Cleveland Clinic for a second opinion.Left on Monday with return on Wednesday.Get to airport on Wednesday and most flights cancel...

1.0
Product
Delta Airlines Customer Care
#1031608
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Yes unless you are a unaccompanied minor or have a disability it is your responsibility.airlines change gates all the time and that's why at the gates airlines have monitors or a screen or a board saying what city is going out of that gate.They also make announcements...
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Delta Airlines Customer Care
#1031554
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On 3/8/2017 I was scheduled to take with you flight 468 from JFK to TLV.I was scheduled to go directly from the office to the airport. When I logged in to check in, I received a message that to be able to get the boarding pass, I will have to present the same credit...
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Anonymous
Anonymous

It is true pilots have to do weight and balance and even on a big jet,even if they just add one passenger they have to redo the calculations and change the passenger count wit...

Anonymous
Anonymous

You agreed to this contract provision when you bought the ticket. Right in the section of the Delta website for booking a flight online, there is a big heading "credit/debit ...

3.7
Product
Delta Airlines Customer Care
#1025018
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I worked for Delta airlines years ago, and have used this airline countless times since, and I have never had anything remotely close to this happen. They have held flights due to late connections, and I have gotten on a plane mere minutes before take-off. If she had...
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Anonymous
Anonymous

Bottom line - get there early. It's not rocket science people. I've been advised to arrive 2 hours before a flight, so I get there 3 hours early. I have NEVER had a single ...

Anonymous
Anonymous

this site must have delta staff manning it to respond with aggravating comments justifying Delta's crappy attitude towards customer satisfaction and safety. I'll try another ...

1.8
Product
Delta Airlines Customer Care
I didn't like
  • Worst customer service on any airline i have ever flown on
#1024361
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