Delta Airlines customer service, lack off
I had 2 friends’ book flights on Delta airlines which flew them in from Germany to New York, Philadelphia, Cincinnati, Chicago, Houston, Atlanta and back to Germany. Each stop they spent a few days touring that city. The tickets where booked far in advance of Hurricane Ike. While they were in Philadelphia Ike took out Galveston Texas and points north into Houston. With their hotel wiped out and no rental cars or alternative logging available. I contacted Delta’s customer service by telephone and email. After 2 hours on hold I get an agent who doesn’t know there was a problem fling into Houston and when I asked for a manager I was placed on hold for over a hours before I realized no one would be picking up my call. I called back and was told I would have to pay $3000 (Phoenix) to fly to another city and there was a penalty of $200 per ticket. I ended up sending an email to customer service asking them to fly these people into another airport that has ample hotels and a rent a car service. I was hoping Delta wouldn’t want to place visitors into a bad situation. 24 hours later I get and email back asking for more information. I set the full flight itineraries, 24 hours after that I get a response from someone denying any change in plans but they understand the situation. This is the last time I authorize anyone from my business to fly Delta.
So I booked them on a US Air flight into Las Vegas with a hotel for 5 nights. It cost me less then $500. They are still my friends, but don’t bet on Delta
Review about: Delta Airlines Flight Booking.
Monetary Loss: $500.