Update by user Jul 13, 2017
After a week, we finally heard from Delta. They apologized profusely & very fairly compensated us.
Original review posted by user Jul 11, 2017
We were waiting on our connecting flight from Salt Lake City to Spokane, WA which was supposed to leave at 11:30 AM. We were told at the gate that there would be a delay due to mechanical issues and would be departing 1 1/2 hours late from a different gate.
Ordinarily this wouldn't be a problem since mechanical issues crop up from time to time. Once on board the plane however, the pilot told everyone that he was prepared to depart on time but that Delta took our plane to go to Reno instead, & he didn't know why. Delta outright lied to us. "robbed Peter to pay Paul" by taking our flight for another trip, and inconveniencing all passengers is completely wrong and inexcusable.
It inconvenienced family that were already enroute to Spokane Airport to pick us up, and it caused a big change in plans for us once we reached our destination. To top it off, my wife has medical issues & has a doctor's note to use the nearest restroom, in this case the closest was in first class. She presented the note to a flight attendant. The attendant got very rude with her and said "well I've NEVER heard of anyone having a doctor's note for a bathroom".
Generally Delta doesn't want you using the first class restroom unless you're a first class passenger. We were seated directly behind them in "comfort economy". We wrote to the CEO and others: email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com.
We also filled out two online surveys & filled out the complaint form on Delta's website. We heard NOTHING from anyone in Delta to address this.
Product or Service Mentioned: Delta Airlines Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Being lied to by delta airlines.