Vancouver, British Columbia
1 comment
Not resolved

1st week of Feb 2012, I was browsing Delta's Skymiles page to redeem my miles for a 1night stay at a hotel. Logged in a few days later and can no longer hotel options. Only air and magazine subrscriptions. I email their customer service dept and was informed that as of Feb10, they've changed their policy. Non-US Skymiles acct holders no longer have access to hotel and car rental redemption. I was annoyed because if we had purchased additional miles, we would've been hooped. I went back to the newsletters I get from them every month and there was no notification of such change. A customer service supervisor got back to me with this email - Thank you for your e-mail. We regret any misunderstanding that may have occurred concerning our procedures.

We have again reviewed the matter; unfortunately there is nothing we can

add to what has already been stated in our previous correspondence.

Respectfully, we must decline your request. Please know that any

further communications would be repetitive and likely would not prove to

be productive. As such, we will not be responding to this matter again.

Please accept our apology for the unfavorable impression you received in

this instance. We appreciate your selection of Delta and will always

consider it a privilege to be of service.

Review about: Skymiles.

Review #297350 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Delta Airlines?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Motopimp
#455567

The "there is nothing we can do" seems to be their go-to line.Twenty five days out, I want to move a flight up one day(non weekend)....the "fee" is more than cost of original ticket!?!

Prohibited to change my ticket, and naturally can't cancel it either (well you can, but they'll happily keep your full fare).Done with Delta!!!!

You May Also Like

Delta Airlines - Dangerous and DIsgusting Delta Airlines "On Monday, May 8, I flew from MCI to LAX on what was supposed to be one of your newer Embrayer jets. What pulled up to the gate was a..." Read more Delta Airlines - Destroyed luggage Delta Airlines "...This was a Samsonite Hard case that cost roughly $550.00 and is bullet prof or so I thought!The bag was missing the whole locking mechanism on one side..." Read more Amtrak - Horrible customer service and dangerous employee behavior Amtrak "In an attempt to go on what started as a simple family trip from Chicago to St Louis round trip , I was treated horribly and had a nightmare of..." Read more Delta Airlines - Abstraction under seat, 7PH27W  on 06-03-2013 flight KL 6064 / MSP AMS. Delta Airlines "Booking_code_or_e-ticket_number:=0743200631468 Flying_Blue_or_SkyMiles_number:=2086651404 Telephone_number:=+91 9711008227 Question_or_remark:=Hi This is regarding my reservation number 7PH27W on 06-03-2013 flight KL 6064 sector MSP AMS. This seat i was allocated had abstractions under the seat..." Read more Lulu Hypermarket - Didn't expect this!! Lulu Hypermarket "We are regular customers of Lulu hypermarket. Yesterday when we went shopping there was good offers and discounts related to eid festival, and we came across these berry section and..." Read more Shipito - They are thieves and scammers !! Shipito "In my first purchase was all perfect, (because the purchase was of little value). In my second purchase, of greater value, they told me that my package was lost in..." Read more Forest River - Refused Warranty Repair for my Roof Forest River "In January of 2016 we sold our house and purchased a 5th wheel RV from Buddy Gregg. The sales experience was a good one with lots of promises such as..." Read more Gigmasters is a scam Gigmasters "My name is Floyd I go by the name Elvis Floyd I am an Elvis impersonator. I have been with gig masters for 5 years.I will perform form many events..." Read more