I'm from socal flying out of LAX to go to NYC for a weekend. I purchased my ticket through Expedia.com My flight to NYC was with US Airways, and my flight back to LAX was with Delta Airlines, leaving from JFK.
Flying to NYC was a breeze, everything was great, on time, and no problems. Flying back was a huge issue.
My flight was to departure at 7AM from JFK to LAX with Delta Airlines. I was trying to check in since 6:20AM keep in mind I have no bags to check in, just a small carry on. By the time I was able to see a representative it was 6:25. Prior to that I tried using the kiosk machine but it wasn't allowing me to check in.
The lady told me it was too late for me to check into my flight, and my seat was already sold to someone else. I definitely had enough time, more than 30min. prior to my departing flight and no bags to check in. They had to had sell my seat to someone else hours before. She did not help put me on stand by. Apparently Delta Airlines doesn't do standby. You basically have to wait 3 hours prior to another flight, and hope to get on that one. I already purchased a ticket, and yet I had to go against people who haven't even purchased one yet. On top of that, I would have to pay $50 for that ticket. This is what Delta calls, there "one day guarantee" which by the way I found out through a representative over the phone, that the one day guarantee only applies 3 hours after your missed flight. Makes no sense.
When I asked a representative on the phone how come none of this information was listed on Expedia when purchasing, she said she doesn't know anything about Expedia, but it's listed on Delta.com Well I didn't buy it on Delta.com so obviously I wouldn't see any of that. Expedia is one of their main travel agencies, they should have knowledge about that site.
Keep in mind, my friend was with me when arriving to our terminals. His flight was also at 7AM but it was through Jet Blue, we arrived and checked in at the same time, and he had no bags as well. He was able to get onto his flight fine.
Delta tried saying, I arrived too late and that I needed to check in 45min prior, then they changed it, and said I needed to check in 2 hours prior due to JFK rules and regulations. If that was the case, how was my friend able to get onto his flight?
Half of the day was gone and I needed to be home that day, I was not able to get onto any other flights, since it was pass 3 hours since my missed flight, I would have to pay full price for another, I was stranded. I ended up purchasing a ticket for same day with US Airways since it was the cheapest I could find.
After purchasing my ticket with US Airways on a Monday which cost nearly $400, the flight was delayed until the next day. Had I have known I was leaving on Tuesday I would have purchased one with Virgin for $170. But like I said, I needed to be home by Monday. US would not refund me or discount me, or give me a hotel since it was due to "weather" when it was just light showers. People have flown out of blizzards in NYC. Lady for US Airways was also rude when I asked her about that, she saw my California drivers license, and stated, "it's something you wouldn't understand" Like we have never seen rain before?
My whole weekend trip, ended up costing me nearly $1000 on airfare, I had to miss one day of school, and I had to miss two days of work. It cost me a lot of problems all because of Delta selling my seat before I can even check in.
I have complained to both airlines. I have complained to Delta that I just wanted my money back and to US that I just want to be discounted. Both only offered me $50 off my next flight. What makes them think I would ever want to fly with them again? I wish I can afford a lawyer. What happened to me was not fair, and should not happen to anyone else. Luckily I barely had enough money to go home, otherwise I would still be stranded there now.
Review about: Delta Airlines Flight.