Did Delta pick up the worst of NW Airlines when they purchased the company? From gate agents who route bags incorrectly from gates to their delivery service and customer service agents, I have never received service this poor in my 22 years of active travel.
What their website says they offer and reality are very different. I will not patronize this company again. American Airlines has won 100% of my travel business.
Delta staff lied about luggage compartments being filled on a flt. from MSP to Oakland. Took my bag, checked it to SLC. It's 33 hours later, still no bag. They say it's "out for delivery" but have no name or contact info. for the delivery service and offer no explanation for their errors. "Customer service" agents are not empowered to do anything, they might as well hire a robot to take calls.
Monetary Loss: $3500.