Hanoi, Ha Noi
Not resolved

Watch the video about our delta complaint.


Dear Customer Care,

We were just on the phone with a Delta representative. We have a few things to talk about today. We were trying to explain our situation about our miles not being rewarded to us. And we have had a horrible experience with one of the representatives over the phone.

As you can see through my accout, we travel a lot and we are loyal to the Delta skyteam partners. We travel several times per year from and to the USA and Asia. We always make sure to use our Delta skymiles number when traveling with their partner airlines. However, when we signed up for Delta and the skyteam partners, we searched for the rules online and through the skyteam web site. Many things were not clear.

First of all, after calling Delta and Skyteam, we didn't know how to use our skymiles number. We didn't know that we should just use one number for one airline for all of the skyteam partners. Now, we understand that. And I actually sent an email to the skyteam web site and got no response.

Secondly, we searched on the Delta web site for the rules and also called to speak to a representative but the representative wasn't even clear. We've pretty much had to figure out how the system works on our own - the hard way.

After flying multiple times with China Southern, we found out that we didn't get miles for some flights because "they did not qualify because of the class." So I called Delta and they told me to fax all of my ticket stubs and itinerary and I would get credited. So I faxed everything and didn't get a response. I understood later, through more sifting on delta.com that we didn't receive credit because of the class that we flew.

We know now that we should look at all of the rules and regulations when flying with Delta and its partners. However, when we spoke to a representative tonight to see if they can help us receive our miles or give us some miles, she was very rude and did not even listen to our problem. All she wanted to do was tell us that her customer service was letting us know about how the classes work with the skyteam partners, even though we already understood everything. She kept patronizing us saying that everything is on the web site and that Delta is always there to help. But, when we call Delta, some of the representatives don't know how to answer our questions or they tell us the wrong information.

Again, we've flown with delta and its skyteam partners regularly. All of the rules are unclear. And the lady we spoke to was very rude. Toward the end of the 55 minute call, we asked for her name and she didn't answer. We waited for five minutes for her answer and then she finally hung up the call. We were calling from skype, but we could hear her clearly and if there was some sort of interruption, skype would just hang up the call immediately. That was not the case. She was obviously still on the call and had put us on mute. We still don't know her name.

Review about: Delta Airlines Flight.

Had an Experience with Delta Airlines?

Write a review


PissedConsumer.com is temporarily operating in read-only mode and users cannot make any changes to the information, publish comments or reviews. Please come back in a couple of minutes.

You May Also Like

Delta Airlines - Worst Flight Ever (Plane falling apart) Delta Airlines "I am EXTREMELY disappointed in Delta. I paid over $2,000 plus a $140 upgrade ("DeltaComfort+") for an international flight to Argentina and ended up with the worst flying experience..." Read more Delta Airlines - Delta Shame! Delta Airlines "DELTA is a Joke! After seeing bolts lose on a DELTA 767 engine and taking pictures of it I tried to call Delta. I wanted them to be aware of..." Read more Delta Airlines - Poor customer Care Delta Airlines "First of all, there in not enough room on the online form to finish a complaint. This is not my first letter to Delta regarding poor quality of service. It seems..." Read more Delta Airlines - Torture of flashing cabin lights Delta Airlines "Overnight flight from Boston to Heathrow in January 2013 - upgraded to premium economy as I needed a few hours sleep and my wife is expecting a baby but a..." Read more Iq Option - VERY BAD SERVICE AND I SMELL SCAM Iq Option "I earned a good profit worth $16000 , i verified my account by providing all documents , they send me $1000 as my first withdrawal, i was happy , but..." Read more Comcast - Horrible! Comcast "Like many people in southwest Florida who are still recovering from hurricane Irma, we are slowly putting our lives and proerty back together. I called Comcast right after the storm..." Read more Lazada Malaysia - Lazada is no longer Lazada after they use LEX service. Lazada Malaysia "I have always enjoyed buying from Lazada until suddenly they use LEX service. This is a poor delivery system. They won't give you a valid ninjavan tracking number because they..." Read more Kixeye - Refund Refused Kixeye "I spent £11.22GBP on a Harlocks Tideseeker fleet in a time limited offer. I never received the fleet and by the time I finally got through to support the offer..." Read more