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Delta Airlines will not honor me my $1300 credit because they say it has already expired. I was not aware of the expiration of my credit nor did I receive any information regarding the stipulations of credit for a canceled flight.

I purchased a ticket last August for the end of October 2009, I canceled the flight due to medical issues. They wouldn't refund my money and said I have credit for one year. I was under the impression that credit started from when the flight was suppose to fly out, which again was in October 2009.

Now ready to travel again, I call up Delta to check in on this credit. They tell me it was already canceled! They said the year credit actually started when the ticket was purchased, which was August 17, 2009. So, when I called them it had been 1 week expired. I tried explaining my situation and they wouldn't even budge. Also come to find out that I would have had to have flown within that year. I was also under the impression that if I had purchased a ticket within that time frame I could fly when ever. So, they tell me no and there is nothing else they can do. The credit expired!

I say bogus! Credit is credit and I should be able to use that credit when ever I want! It's not like I'm inquiring about it years later, honestly it was a week and I thought I still had two months.

Thanks for nothing Delta Airlines! You Suck!

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Anonymous
#205529

i totally understand you, delta did the same thing to me. i even had a doctors note. i had to cancel a flight due to the fact that i was pregnant and had high blood pressure. my ticket was supposed to expired on august 14, i gave birth august 10. they extend it my ticket for 1 month, until sept 14 ... with a newborn and a C section was not enough time. no matter what i told them they refuse to extend my tickets. here is a copy of their response..they cant care less if u had a medical issue or not..my ticket cost 870 dollars..what a waste

Further, our records also indicate that your ticket 00xxxxx335 has already expired on August 14, 2010. To ensure the integrity of our documents, we adhere to the associated terms and conditions even if the decision to cancel planned travel was due to illness or to circumstances

that were unknown at the time of purchase or are beyond a customer’s control.

Anonymous
#200612

THIS is in no way Delta's fault.

Anonymous
Holmestrand, Vestfold, Norway #186064

If you knew how to read you would have already known that your credit expired.I think your medical condition had something to do with your vision because you did not see the expiry date.

Not they fault yu don't know how to read.

You misunderstood so you pay the price.Next time get your facts straight.

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