I am experiencing a very unprofessional behavior by Delta Airlines.I called couple of days ago Delat airlines mentioning the winter storm coming to Wisconsin.
My 4 year iold kid is waiting for me in Houston and I am trying to get there in atemely manner. So i call the airline and I aks if it is possible to reschedule the flight. It turns out that if I reschedule before the flight is canceled or delayed I have to pay $150 and I have to pay the extra for the last minute ticket (about $600 in this case for one way trip). So I decide to wait..
Delta cancels the flight just few hours before the departure. I was checking every half an hour to make sure to be able to reschedule for the next day. When finally the flight is (as exected) canceled, I try to reschedule online, but the website is not responding ( I guess the system is jammed by people trying to do the same). At the same time I call and after 1hour and half I am finally able to talk to a representative who tells me theer are no flights available until two days after the scheduled departure.At the last minute, after paayinga nd imploring, they put me on a next day flight.
After other 3 hours this flight is canceld as well... so , I am now holding waiting to speak with a representative (1 hour and half holding so far)...
the wesite is barely working and it's not showing any availabel flights that I can use...and they are messing up my family's Christmas...
Review about: Delta Airlines Flight.
Monetary Loss: $300.