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Hello, I enjoy the public face of Delta airlines. However, it's nearly impossible to contact an employee on the telephone if necessary to request changes, updates, emergencies, etc.

Just last Friday, I was on hold or waiting for a call back for over three hours. The call came in the middle of the night and woke me up. It's difficult to want to do business with a company that will take your money but will no longer talk to you.

I'm on hold now, going on hours, to work out why I was charged the mileage purchase fee of $59, 15 times for two flights! Does anyone at Delta listen or even care?

Product or Service Mentioned: Delta Airlines Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I liked: People.

I didn't like: Customer service wait times.

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