On Sunday April 1 while travelling on Delta 2141 Norfolk VA, to Atlanta GA I left my lap top under the seat. I was on my connecting flight to Los Angeles less than 3 hours later when I realized.
I told the flight assistant who told me to put in a lost and found report which I did there . He told me he had lost his wallet and it was returned to him in a couple of days!!! I received a automated message that my report had been received, two days later I followed this up with at email, no response. I continued to direct message to which I received bland replies.
I was given a number to call Atlanta lost and found. The line does not take messages or answer calls!!! I was told my request was sent to leaders in Atlanta. 3 weeks later I got an automated message to say 'my item was not found and the report was closed.
The laptop contains nearly 5 years of doctoral research, papers and of course personal information which as a new scholar I need for my future work. I am so mad at myself for leaving the laptop but really angry with Delta for not taking this seriously which is shown in the handling of this whole thing. What I want is for someone personally look into my case and return my laptop.
The laptop was large and over five years old I can't believe someone would steal it. Unless the cleaners took it - who were on the plane while I was leaving!!!!
Product or Service Mentioned: Delta Airlines Customer Care.
Reason of review: Did not pay personal attention to my misery.
Monetary Loss: $300.
Preferred solution: Let the company propose a solution.