Today we took our son to DIA to send him back to his 82nd airborne unit in NC. When he flew here for veteran's day leave his 1 checked bag was comped and he was thanked for his service. Today, we were told by Delta ticket agent Laura Houston in Denver that he had to pay the $25 fee.
When I complained to one of the other ticket agents she said that it was at the descretion of the agent to charge active duty soldiers. I guess we were just unlucky that we ran into Laura Houston.
When my son arrived back at his unit, his bag did not arrive. Delta said it did not leave Denver and because he is new to his unit and does not have a street address, he has to figure out a way to find his bag when they send it to North Carolina.
Denver ticket agent Laura Houston and Delta airlines do not support American Soldiers. Happy Veteran's Day.