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I am a "Platinum Medallion" member at Delta. I purchased some SkyMiles by mistake and Delta now says there is no way possible for me to cancel the transaction under any circumstances whatsoever.

Trying to resolve the issue with Customer "Service" was a complete waste of time. According to a post by one of their customer service reps on the Delta blog about reversing initial decisions made by their reps, "Unless we made a mistake on the initial review of your complaint the decision in most cases stands." (http://blog.delta.com/2008/05/19/ten-tips-for-resolving-a-travel-complaint/)

Perfect description of how to stick to your principles, never give in....and lose customers.

So, I'll start traveling on other carriers now. Funny that they would give up $50k-$60k/year for my lousy $300 bucks but hey, if they want to lose $200 for every $1 of mine that they keep, I can see why they filed for bankruptcy.

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cmanhoff
Madison, Georgia, United States #174221

Victory!Delta gave me a refund.

BTW, if you have to deal with Delta on issues, I highly recommend sitting next to the person from my Fortune 10 company that negotiates the yearly multi-million dollar contracts with Delta.

A call from her seemed to quickly reverse the "no how, no way will we ever give you your money back under any circumstances" attitude I got from Customer Non-service.:grin

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