I called in about a change I wanted to make and they stated their policy would not allow them to override a fee. I have used Delta to fly at least 10 times in 2011 business and pleasure and I have Delta Skymiles.
I spoke to 2 managers tonight, Karen Shua and Terry Mathews and they display the worst customer service I have EVER experienced. They cut me off, speak over me, yelled and have rude attitudes. If you are not happy with your career in service you should quit. I hope Delta pulls those recordings and terminates both employees.
I run a call center myself and if I ever heard my agents deal with a customer the way they did, they would be gone. Delta just lost another customer.
Review about: Delta Airlines Flight.