I am so disappointed in Delta Airlines. This is the second time I've been upset and angry enough to actually email a complaint with Delta.
I booked a flight for my mother to come stay with me for a surgery I was having. The first flight was cancelled and she was put on the late flight that same day. Then that flight was delayed and they landed at 7:35pm in Detroit with her next flight leaving at 7:45pm. The flight attendants told the passengers that the connecting flights were aware of the situation and were waiting for the passengers to arrive.
By time the passengers got off the plane it was 7:46pm and my mother found out that her flight not only DIDN'T WAIT, but left EARLIER than the scheduled time!!! This is absolutely unacceptable. Not only was this Delta's fault for the delay but also for the early departure and act of neglecting the delayed passengers. THEN Delta has the nerve to make my mother PAY for a hotel since the next flight out isn't until the morning.
Customer service gave her no hotel voucher and no food vouchers for the inconvenience due to Delta. This is beyond unacceptable and enraging. In the past Delta has delayed me for 5 plus hours, lost my luggage, and another time delayed me causing me to have to stay overnight.
On top of those horrible experiences, they caused my mom to miss getting here on time for my surgery AND made her pay for it. I gave Delta numerous chances and I can honestly say that i now HATE Delta and will do all i can to never fly with them again.
Review about: Delta Airlines Flight.