My $289 credit, along with my husbands, will expire 7/21/18. I have been planning a Delta vacation with 4 others and due to work schedule confirmations, will be booking by mid-August. I have been told I can't extend my credits to the end of August, they will just expire.
I'm having to wait to schedule due to confirmation of work schedules with some in the group.
I feel that is very poor customer service. I have paid more on tickets at times than their competition, just to fly Delta.
Delta has disappointed me tremendously with greed. It appears our future trips, along with our friends, will be flying on other airlines.
It's difficult to stay positive when a corporation can't assist with the small customer who has gone the extra mile for such a corporate giant.
While my business may not significant to Delta, $578 credit is.
It's 1000's of little customers that make a company what it is. I'm very disappointed in Delta Airlines.
Reason of review: Poor customer service.
Monetary Loss: $589.
Preferred solution: Extend credit 45 days.
I liked: Flying with delta, Flight attendants on flight were good.
I didn't like: Lack of empathy.