Delta policies are terrible. I try to change an outgoing flight and they want to charge me more than $500 dollars in incremental cost to make a change.
The smart customer would then say why not go online and buy a 1- way flight for under $200. However, if I'm not on the outbound flight of a ticket I already purchased, Delta will cancel the return leg of the round-trip ticket I bought. They kindly offer to update my return ticket to a 1- way ticket for a cost of $400. Thus, I will go out of my way to book a brand new ticket on another airline which will still be cheaper than the slight modification to my ticket.
I notice one of the corporate incentive goals in the company's proxy is customer service, but I think it is obvious that change fees and extraneous fees have more weight in the executive's incentive plan.
This is the worst airline for business travelers. I can not wait until Southwest Airlines moves into Atlanta.
Monetary Loss: $500.