Not resolved
1 comment

Just this evening my wife was on hold for more than 22 minutes listening to terrible music and the call was terminated!This is not what I would consider good customer service, nor what I expect from Delta or any other provider whom I am paying!

In a time when you guys are charging us for everything and squeezing consumers dry with your fees I believe the least you can do is provide good customer service! Inaddtion to this, YOU want to charge me $150 for changing my flight to a later on that I did not see when I made the initial reservation 30 minutes ago, the thirty plus minutes it took me to talk reach an agent which was the time that I had to wait to talk to a real live person! Your business practices are appalling! And your personnel have the nerve to insist that passengers clean up after themselves before deplaning the air craft.

I believe that is your responsibility as a paying customer. Do you clean up after yourself at a restaurant? A fast food establishment yes, but a restaurant, I sincerely doubt it. I am not paying $500 or more, plus all your fees and feel obligated to assisting your personnel in getting the airplane ready for it's return flight.

That is your responsibility, not your customers. We already have to wait in a line check ourselves in at a kiosk, wait in another line to turn our bags in, bring our own food, pay for the exit row seats, food on the aircraft, you don't show movies anymore...I mean what's next? We'll be required to draw straws to load the baggage onto the belly of the airplane, get a detail to clean the lavatories, paying to use the lavatories, pay for the beverage (half a glass of coke)?

I will be placing this on pissedconsumer.com!BTW this is Kathleen's husband, my wife is too much of a lady to write what she thinks of your customer service.

Osvaldo Rivera

Review about: Delta Airlines Flight.

Had an Experience with Delta Airlines?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#520569

Same *** thing has happened to me twice in the past 30 minutes.....I've had it...I'm fired up about this....i'm flying for work, my wife is trying to change a flight time, and all we want to do is talk to a customer service agent who can assist us!!! it's fn crazy!

You May Also Like

Delta Airlines - Flight Review from West Winfield, New York Delta Airlines "After an hour, we are STILL sitting on the tar mat. And yes this is suppose to be the first flight of the day. Flight 2198 from syracuse to msp...." Read more Delta Airlines - Destroyed luggage Delta Airlines "...This was a Samsonite Hard case that cost roughly $550.00 and is bullet prof or so I thought!The bag was missing the whole locking mechanism on one side..." Read more Delta Airlines - Poor customer Care Delta Airlines "First of all, there in not enough room on the online form to finish a complaint. This is not my first letter to Delta regarding poor quality of service. It seems..." Read more Delta Airlines - Abstraction under seat, 7PH27W  on 06-03-2013 flight KL 6064 / MSP AMS. Delta Airlines "Booking_code_or_e-ticket_number:=0743200631468 Flying_Blue_or_SkyMiles_number:=2086651404 Telephone_number:=+91 9711008227 Question_or_remark:=Hi This is regarding my reservation number 7PH27W on 06-03-2013 flight KL 6064 sector MSP AMS. This seat i was allocated had abstractions under the seat..." Read more Lasership - Horrendous Lasership "Lasership messed up one of my Sephora orders, erroneously sending it from MA where I live, to Virginia, then back to MA. I didn't get it for another week, and..." Read more Mingle2 - I can't send messages to my friend and my friends cant send message too. i don't know why Mingle2 "i dont know whats going on with my account. anytime i'm trying to send my friends message it always show me. We need additional information from you to prove you..." Read more Outback Steakhouse - Bad steak Outback Steakhouse "...the steaks had a awful smell. made my littile girl throw up. its was so bad that meat was like dissolving in my hand..." Read more Hostess Brands - Suzy Q nail polish remover Hostess Brands "...When I took one out of the wrapper, it smelled like nail polish remover..." Read more