I purchased 2 tickets from Delta in Jan for June travel which should fall under the baggage guidelines prevailing at the time. Instead, Delta changed their (round-trip) for two of the 4 bags that were originally provided free of charge.
I contacted Delta who refuses to waive the charges. Then, I discover the U.S. Dept. of Transportation published a notice on May 18, 2008 stating the following:
Whatever the contract of carriage provides regarding free baggage as of the date of each ticket sale is binding on the carrier. The Aviation Enforcement Office considers any carrier practice that violates its contract of carriage provisions to constitute an unfair and deceptive trade practice in violation of 49 U.S.C. § 41712.
I reported this to Delta but they won't even respond to me. I think more people are going to have complain before Delta does something. What are they thinking?