I tried to send this message to Delta and their e-mail is down. Why am I not suprised.
I'm just wondering if Delta will stop lying to customers directly and stop seating 4 and 6 year olds at opposite ends of an airplane from their parents? Everyone I have spoke to about this issue has been disgusted and through facebook, twitter,'Pissed consumer', and other various blogging methods I have, and will continue to share the truth about our family Delta experience. I called Delta two weeks prior to my family vacation after I was informed by a relative that Delta is famous for seating young children by themselves. I informed the Delta agent that I would be travelling with three small children and wanted to be sure that we were seated together. I was told that there would be no problem, Delta wouldn't seat a 4 or 6 year old by themselves. LIERS!
When we recieved or return tickets in Jamaica we were split up in rows 12,16,19,19,21. When we said this was unacceptable we were given 9,12, 16, 19,19. After an hour of arguement we were given seats for my wife and I appart in row, 9, and my 3 children in row 20. How do you keep an eye on them from there? By this time everyone else had boarded, and we were told that we can ask people to switch. When does that become my job? Thanks for nothing! We found the stewardess to be very unhelpfull and rude as she would quickly move from one end of the plane to the other as various patrons would attempt to get her attention she would look staight ahead and ignore them. I do not plan to ever fly Delta again, and now several friends of ours would be afraid to fly Delta with children. I work for a very prominent 'Branded' employer and I expect the customer service that I set out to provide in my workplace. I did not receive that from Delta. I am saddened to hear of your plans to merge with WestJet. I would only hope that you could learn a thing or two about their customer service programs.