Not resolved

After 4 attempts to try to get credit for travel on Alaska Air a Delta partner as instructed by customer NO service,faxing all info twice,emailing all travel documents along with flt # confirmation # this still is not enough now they want me to produce the boarding passes from a month and a half ago.Is just me or does everyone keep boarding from past trips,i guess the credit card statement for over 4000.00 for flights purchased is not enough,all i asked for was 10K skymiles credited to all 3 accounts,but Delta customer NO service keep making the hoops we have to jump thru a little higher and smaller Thanks Delta

Thank you for your email to Delta Air Lines regarding mileage credit for

your travel. We apologize for the inconvenience caused to you in

accruing miles.

As much as we would like to process your request, we are unable to make

an exception for mileage credit without the complete documentation. When

we received your original correspondence, it only included flight

itinerary. We need a copy of your boarding passes and ticket receipt,

which reflect the class of service paid and flown or ineligible

codeshare flights. We are unable to access our partner's database, to

confirm the information required for mileage posting and to ensure equal

mileage credit for all its passengers. However, for the quick response

resubmit the request along with a copy of the ticket and the boarding

pass as an attachment in a .pdf or .gif format.

We appreciate your selection of Delta and will always welcome the

opportunity to be of service.


Daniel Johnson

Online Customer Support Desk

Review about: Delta Airlines Flight.

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