Delta Airlines - Delta-Worst Customer Service
I wrote the following to Delta complaining about the Extremely Rude Delta Employee who was working at the A12 gate desk in Atlanta on 11 Dec 2010 around 17:00 hours for the flight ATL to BWI- After traveling from Stuttgart Germany to ATL, I needed to catch my connection flight to BWI. The gate information changed last minute during my layover and I had to rush from one end of the Concorde A to the other end.
When I arrived to the new gate, there were several flights information posted regarding to the several different flights. Since it was close to the boarding time, I approached to the desk and to the man who was working for Delta to ask if I was at the right gate. He impatiently and rudely barked at me that I was at the right gate. While I proceeded to put my boarding pass in my bag, he loudly ordered me to sit down.
Finally, he started accepting passengers to board the plane. He was calling on zone one and two and I looked at my boarding pass which I was given in Stuttgart to locate my zone information. It was blank due to a misprint. So, I proceeded to the gate, to board the plane. He stopped me and based on my seat number, he yelled at me and told me that I was zone four in front of all the other passengers like I was too *** to know or read. He also ordered me to go back and wait for my turn.
At this point, the board was announcing for zone three passengers. A black elderly lady who had a zone three pass approached to the gate. He yelled at her and told her it was not her turn yet. Within three seconds a white lady approached to him with a zone three pass, and he let her go through. I waited to be the last person to board the plane. Then I approached to him and asked him if it was OK for me to board the plane now, would he permit me to do so. He angrily tore my boarding pass and threw it at me instead of handing it to me as a whole.
I am a 48 year old woman who works as a Senior Systems Engineer with a Master's Degree. I have travelled around the world (26 countries, 100's of cities) with all kinds of different airlines and I have never been treated so poorly in my entire life. Where does Delta find these scumbags as employees? This was my second Delta experience after the crash landing experience I had about 15 years ago. It took me 15 years to get the courage to book a flight with Delta again.
I resent the fact that Delta employees find the courage to ridicule respectable passengers, ridicule me three times within the 20 minutes I was in contact. In addition, the flight was about 15% full. There were about 15 passengers left to board the plane. He absolutely had no reason to mistreat some of the passengers as he did. Unfortunately, I was not able to read this man's name plate which was deliberately tarnished. The flight attendants did not know his name either.
I asked Delta to figure out who this white man in his late 20's or perhaps early 30's with short hair based on the information I provided to them. I wanted his name and I wanted to know what kind of disciplinary action Delta will be taking. Neither Delta nor any other airlines does not need an employee like this person who lacks the professionalism required for their customer service and rudely barking orders at their passengers who pay for their salaries.
And this was not all. In my flight from Stuttgart to Atlanta, one of the passengers opened up the overhead compartment and dropped a 20 pound bag on my head and shoulder. When I told the flight attendants, one showed up with a thorn scrap paper to write down the notes about the incident. The guy denied the whole thing and they let it be. I suffered the symptoms of a minor concussion the following 48 hours. My neck and shoulder still hurts after a whole month. I could not believe how unprofessional the Delta flight attendants were!
It has been three weeks since I wrote to Delta and surprise surprise no response! I guess I should not expect any acknowledgement from Delta after reading all the other numerous complaints at this web site! I will never fly Delta again even if it was the only airline left on the planet
Review about: Delta Airlines Flight Attendant.