Resolved: Delta Airlines - Horrible experience in "First" Class
Delta contacted us & is refunding our ticket price for the connecting flight. This is more than what we expected.
Tomorrow makes 2 wks. and we've heard nothing from any of the executives we emailed, despite getting read receipts from all of them.
We wrote twice & heard nothing. I'd encourage those with problems with Delta to email the following executives & let them know how you feel about their airline.
Heidi.Gould@***.com, Victoria.ForbesRoberts@***.com gil.west@***.com, ed.bastian@***.com Let them know you're unhappy with Delta, the only way to get your message across is to flood their email inboxes. No one should have to pay a higher fee for first class & then be subjected to someone's out-of-control kid.
We flew Delta from Springfield, MO to our connecting flight 1905 in Atlanta, GA, and then to our destination in Orlando, FL on July 5, 2018. Weโve had problems with Delta in the past but this experience was bad enough to where when we fly next year to Spokane, WA, I would rather change flights three times with another airline rather than give any more of my money to Delta.
Weโve always been told to show up at the airport several hours before departure. When we showed up at the Delta check-in desk in Springfield, MO, there was no one at the counter at 3:55 AM. My wife looked for someone from Delta while I stayed with the bags. She found someone from Delta walking around the terminal & asked if she could send someone to the desk, as we were there and so were about 6 other people. She said she would but no one showed. A few minutes later, she knocked on a cipher-locked door that the employee disappeared behind earlier and someone answered & said they were in the middle of some sort of โdebriefingโ. By now, it was 4:25 and this person said the desk shouldโve opened at 4 AM!! Apparently showing up at the airport when told is a waste of time since you have no employees there to help your CUSTOMERS anyway.
Another problem we encountered was on the connecting flight from Atlanta, GA to Orlando FL. My wife and I decided to treat ourselves to flying First Class for the first time. This was for the entire trip to MO and home. Turns out, it was a WASTE of our money. Our flight attendant โValerieโ asked us if we wanted something to drink โ Iโd asked for orange juice, my wife asked for Sprite. We never received our drinks or another visit from Valerie, and frankly we shouldnโt have to beg her or remind her for what we ordered โ especially when she was the one who asked us. Plus, we were โtreatedโ to a screaming 3-year-old in the seats across from us. Anytime the pilot made an announcement โ which cuts off the audio on the in-flight entertainment system โ sheโd scream (and I mean LITERALLY scream!) in protest, then cry. Not only did โValerieโ NOT try to intervene, she kept bringing the kid and her mother drinks. Wouldโve been nice if we even got ONE drink. Canโt help but wonder that in todayโs world if color had anything to do with it, as Valerie is African-American and so was the mother and her screaming kid. Plus we were watching Fox news, so Iโm wondering if she had us figured for republicans and decided we werenโt worthy of her attention. The way things are in this country today, it wouldnโt surprise me one bit.
We paid for First Class expecting to be treated better than โcomfort economyโ or coach. As it turns out, we were treated worse. Besides the inexcusable service we received, we expected a quieter, more relaxing flight. Again, it was just the opposite. We were more aggravated and stressed when we landed than when we took off. Iโd like to know WHY small children are allowed in First Class to begin with โ why should people who pay a premium for better seating and overall treatment be subjected to a screaming child with a parent (AND flight attendant) who couldnโt care less??!!! Iโve heard numerous times about incidents where airlines actually DO something about unruly kids so they donโt disrupt others, but apparently Delta has no such policy or procedure in place for this.
As I said, we will be travelling again next summer but switching planes 3 times is more appealing than flying Delta. We tried to give Delta โone more tryโ but what a mistake that was, especially since we wasted a LOT more money for the โFirstโ Class experience. At this point, the thought of being dragged off of a United Airlines flight is more appealing than flying Delta again. Weโre done since this is the worst in a series of problems weโve had with them in several years.
Reason of review: Poor customer service.
Monetary Loss: $1879.
Preferred solution: Let the company propose a solution.
Delta Airlines Pros: We arrived alive.
Delta Airlines Cons: Terrible service.
Location: 1775 M H Jackson Service Rd, Atlanta, GA 30354, USA
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Comments
Please avoid publishing any personal information and promotional content
Sounds like you and your wife would have been much better off riding the Greyhound bus.
I would bet that you are right about being treated like *** because she thought you were Republicans. Mad Maxine Waters is probably her hero.
I am in 100% agreement about the kids. I don't dislike children, and I even understand that there is only so much that a parent can do sometimes when their child is cranky, especially on an airplane, but if you pay the additional fee to be in first class, there should be some considerations there. Should probably be adults only in the first place.
Ah more room for me, enjoy United
Whatever. Love how you keep your name anonymous.
And "guitarz6" is a real name.Maybe posters should list their real names(not guitarz6), address, SS# mother's maiden and bank PIN to make their comments valid to you.Signed,Anonymous(AKA AN)
Robert Geraldo, 6983 Chestnut Dr., Cocoa, FL 32927. Specific enough, coward?
Fool. In order to prove a minor point, you have compromised your security and that of your family.
You never, ever publish personal information on an open internet website forum.
This guy really suckered you and now they know way too much about you. Hot-heads need to steer clear of phishermen.
Thanks for calling out that "Anonymous" poster. They are always leaving real rude and mean comments to people.
Fool. Why don't you check & see if it's real or not.
Stupid sarcastic comment. You don't "love" it even though it makes no difference what anybody's given name may or may not be.
What are you going to do ? Look them up in the phone book and go to his house with an attitude for disagreeing or posting an inane comment ? Good way to get hurt.
Grow up Mr. Guitar.
And what if he did put his real name? Would it change anything? No it wouldnโt idiot
Yeah like Lyla is your real name. Post you real name hypocrite.