Delta Airlines Reviews
1.5M
CLAIMED LOSSES
1.6K
TOTAL REVIEWS
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PAGE VIEWS
18
ISSUES RESOLVED
Delta Airlines Reviews
New Reviewer
Hotel refunds
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Refunds due to canceled flights. I was asked to book a hotel at Richmond, VA on Saturday 17th July, 2021. I can't get across to the customer service phone lines.
Featured
ID
Loss
$600
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Advanced Reviewer
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We were flying our 10-year-old niece from Spokane, WA to Orlando, FL using Delta's "unaccompanied minor program" for a mini-vacation in June. The original itinerary was for her to fly from Spokane to Minneapolis, then from there to Orlando. As a surprise to her, we...
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3 comments
Venisha Hdj
#2038777
You are not entitled to a full refund, if you cannot afford to send your niece on vacation than don't.
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Featured
ID
Cons
- Dont care about unaccompanied minors
- Lie about their service
Loss
$1840
Preferred solution
Full refund
New Reviewer
Luggage never left Utah, layover for hours, then to Seattle, on my way to Oakland
I am in the military, training for a month in Oakland, I have been to 3 airports so far, I just left Seattle on the way to Oakland Ca. My luggage never left Utah. All my military camp, personal items are in there. I need them for my military training, I was already delayed in Utah and was supposed to arrive in Oakland yesterday @ 4:00. Is this how we treat the men &; women who serve our country?
User's recommendation: Carry on luggage.
ID
Preferred solution
Deliver product or service ordered
Cancelled flight
so far Delta has been terrible to contact and change.flights. last minute cancellation.beware using delta vacations, they can only rebook you on delta
User's recommendation: use another airline that is more flexible.
ID
Location
Mckinney, Texas
Absurd wait time
I am flying from Florence FLR to Washington IAD on Oct. 26 with a 7 lb. dog who has flown many times. I booked through DELTA who put me on AF flights. I called AF to confirm-fine- but when I asked to confirm my dog and my wheelchair, they said I had to call Delta. It is impossible to get through even calling the US number at any hour. I booked both when I booked my ticket in May. I am 82 YO and cannot deal with the stress of not knowing if my dog is with me on the flight. I know I pay for him when I check in. DELTA Confirmation # GATC5F : AF Booking Code: 26CQ01 Name on ticket: Wendy Bearns wbearns@***.com SkyMiles: #900122****
ID
Location
Florence, Tuscany
New Reviewer
Resolved: Trying to reschedule a delayed flight for a different date
Update by user Oct 20, 2021
Fixed it.
Original review posted by user Oct 20, 2021
Was set to leave 10/15/21, cancelled after 12 hours of waiting. Next day tried to reschedule, reschedule for 11/14/21, today it is not there at all. I have left messages and awaiting return call. A Bucket list for me, No. 1. First class round trip, now??? I dont know. I just want my flight put back or they can refund the full amount they guaranteed upfront when making the reservations on line. Over 1,500.00 I paid from savings. They have no idea how upset I am. Attached, the updated reservation that is not there anymore. WHY?????? User's recommendation: Probably try another airline.
Resolved
ID
Pros
- Usually good service
Preferred solution
Full refund
Pissed customer
UI am sorry but I am not pissed at Delta Airlines. I clicked on the wrong link when I hurrying to make a flight. Please disregard what was sent as a complaint. Thank you Diane Eckert
User's recommendation: Yes 100%.
ID
Location
Minneapolis, Minnesota
Complement to attendant , Tony
Tony the attendant out of MSP, to Duluth 10/13/2021 flight 4761 was the friendliest and most accommodating attended I've ever seen in my 40 years of flying. He went way above and beyond what is expected. What ever you are paying him, it's not enough!
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerLONG WAIT ON TELEPHONE
DELTA CHANGED MY FLIGHTS AND THEY NO LONGER CONNECT,i NOW HAVE 13 MINUTES FROM WHEN MY FLIGHT{ IF IT IS ON TIME } TO MY NEXT FLIGHT.i HAVE BEEN ON HOLD [SO FAR ] FOR 1 HOUR AND 40 MINUTES. VERY POOR CUSTOMER SERVICE, WILL NOT USE DELTA AGAIN IN THE FUTURE!
User's recommendation: USE ANOTHER AIRLINE!
ID
Pros
- Trrible on line or phone customer service
Cons
- No callback
- Long wait times on phone
- Online complaint service extremely poor
Preferred solution
Let the company propose a solution
Terrible customer service
Dont bother calling customer service, they will talk to you as if you owe them something. Called to resolve issue where delta changed one of my flight giving me a whopping 20mins to make my connection flight. Customer service treated me like crap and all 3 of them had a terrible attitude.
User's recommendation: Get your refund and fly another airline.
ID
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Should never have provided return ticket to Canadian citizen to Iceland because have to transit through US, which is fine going there but impossible coming back because of Presidential Proclamation regarding the Schengen Area. Didn't know about a Presidential...
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ID
Location
Winnipeg, Manitoba
Overbooked issue
Flight from Jackson Hole to Salt Lake overbooked by 7 people. Announcement we will not board until we get 7 volunteers. Compensation started at $500 and ended at $900. If you are going to offer compensation, do your first and final, do not go up in $100 increments. This little dance lasted an hour and now pole will miss their connections. People in the boarding area were getting upset and raising their voices. Stop the overbooking. Remember p, we bailed you out with our tax dollars during COVID-19. Act like the caring company your advertisements suggest you are.
User's recommendation: Avoid Delta.
1 comment
ID
Location
Denver, Colorado
New Reviewer
Phone calls with live agent
10-5-21 tried to speak with live agent for customer service--4 hour wait; this is not customer care this is delta does not care; we are canceling our relationship with delta--no longer a real air line
1 comment
ID
Preferred solution
Deliver product or service ordered
New Reviewer
Refund on cancelled flight
.. Great jobOn 9/10/21 I went to print my boarding passes and found the flight had been cancelled with no notification to me. I rebooked on another flight and have been trying to get my money refunded on the original flight. After trying several options, I finally accidentally got a hold of Sashay in lost luggage. She was able to track someone down and get me a refund even though it was not her department . Great job!
User's recommendation: Get your refund confirmed right away.
ID
Service
Justfly Flight Booking
Preferred solution
Full refund
Website glitch for reservation
Nothing happened. I was never connected to anyone, I am beyond aggravated!! I'm recommending to everyone- Fly someone else!!.........................................................................................................///////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////...............................................................................................................F
ID
Location
Crossville, Tennessee
Bad experience
They ripped me off for an $800 e credit fro an unused ticket I had because my grandma is in the hospital sick with a stroke and now its impossible to get someone on the phone when you call without waiting 6 hours on hold. *** delta! Im done using this airline! And *** their chat they never responded!!!
User's recommendation: Do not fly delta!!!!
ID
Location
Grafton, West Virginia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRefund
Before the pandemic, we booked flight through Travelocity.ca by the Delta Airline. Due to the pandemic, the flight was canceled and Travelocity provided us with a credit from Delta Airline. We tried to book flight tickets through Travelocity.ca twice. Travelocity booked including credit, gave confirmation of the order, but Delta Airline did not accept the order including credit. We had to buy tickets directly through Delta Airline without credit. We want to get the money back on the credit.Thanks.
User's recommendation: Don't use the Travelocity.ca.
ID
Location
La Paz, Baja California Sur
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"with our tax dollars" LOL...What a loser... This is flying since forever.
Are you asking the oil company for favors as you've been providing them with benefits through your taxes? If not, you're a fake poser...