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Pissed Consumer Interviews ?

We flew Delta from Springfield, MO to our connecting flight 1905 in Atlanta, GA, and then to our destination in Orlando, FL on July 5, 2018. We’ve had problems with Delta in the past but this experience was bad enough to where when we fly next year to Spokane, WA, I would rather change flights three times with another airline rather than give any more of my money to Delta.We’ve always been told to show up at the airport several hours before departure. When we showed up at the Delta check-in desk in Springfield, MO, there was no one at the counter at 3:55 AM. My wife looked for someone from Delta while I stayed with the bags. She found someone from Delta walking around the terminal & asked if she could send someone to the desk, as we were there and so were about 6 other people. She said she would but no one showed. A few minutes later, she knocked on a cipher-locked door that the employee disappeared behind earlier and someone answered & said they were in the middle of some sort of “debriefing”. By now, it was 4:25 and this person said the desk should’ve opened at 4 AM!! Apparently showing up at the airport when told is a waste of time since you have no employees there to help your CUSTOMERS anyway.Another problem we encountered was on the connecting flight from Atlanta, GA to Orlando FL. My wife and I decided to treat ourselves to flying First Class for the first time. This was for the entire trip to MO and home. Turns out, it was a WASTE of our money. Our flight attendant “Valerie” asked us if we wanted something to drink – I’d asked for orange juice, my wife asked for Sprite. We never received our drinks or another visit from Valerie, and frankly we shouldn’t have to beg her or remind her for what we ordered – especially when she was the one who asked us. Plus, we were “treated” to a screaming 3-year-old in the seats across from us. Anytime the pilot made an announcement – which cuts off the audio on the in-flight entertainment system – she’d scream (and I mean LITERALLY scream!) in protest, then cry. Not only did “Valerie” NOT try to intervene, she kept bringing the kid and her mother drinks. Would’ve been nice if we even got ONE drink. Can’t help but wonder that in today’s world if color had anything to do with it, as Valerie is African-American and so was the mother and her screaming kid. Plus we were watching Fox news, so I’m wondering if she had us figured for republicans and decided we weren’t worthy of her attention. The way things are in this country today, it wouldn’t surprise me one bit.We paid for First Class expecting to be treated better than “comfort economy” or coach. As it turns out, we were treated worse. Besides the inexcusable service we received, we expected a quieter, more relaxing flight. Again, it was just the opposite. We were more aggravated and stressed when we landed than when we took off. I’d like to know WHY small children are allowed in First Class to begin with – why should people who pay a premium for better seating and overall treatment be subjected to a screaming child with a parent (AND flight attendant) who couldn’t care less??!!! I’ve heard numerous times about incidents where airlines actually DO something about unruly kids so they don’t disrupt others, but apparently Delta has no such policy or procedure in place for this.As I said, we will be travelling again next summer but switching planes 3 times is more appealing than flying Delta. We tried to give Delta “one more try” but what a mistake that was, especially since we wasted a LOT more money for the “First” Class experience. At this point, the thought of being dragged off of a United Airlines flight is more appealing than flying Delta again. We’re done since this is the worst in a series of problems we’ve had with them in several years.
I booked a round trip flight 3 months in advance on Jan. 4, 2019. I wanted to change my return flight time to an earlier one in the day. I just found out I could leave out earlier in the day. I was happy because this is my twins birthday and now I have been given the...
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Anonymous
Anonymous

Oh but there is justification for charging you the change fee. The funny thing is YOU AGREED to it when you booked and agreed to the terms of service. Your only hope is IF you...

1.0
#1444819
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I bought a round trip direct flight from Portland to London for $1250 a few months ago. Since then Delta has changed the flight details three times: 1) no longer a direct flight 2) flight times have changed 3) today it was revealed that our flight to Seattle arrives 2...
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1.0
I didn't like
  • Delta charged more money after we booked the flight
  • Unwillingness to help
#1428387
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Delta Airlines - Flight hub schedule delays

10 hours delay without compensations Flight was delayed for less than an hour when schedule was checked prior to leaving hotel. Adjustment made but when we got to the airport schedule was against changed by delta for 10 hours.
1.4
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#1405382
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Delta Airlines - 10 hours delayed flight?????

Delta Flight 2265 Nov 21 was suppose to leave at 1:03pm Checked flight before leaving hotel With delayed schedule for and hour. Adjusted time but when arrival to airport there was a delayed schedule to 1030 pm. I asked for accommodation considering my disability with a 3 year old with me and 2 other but nothing was offered.
#1405357
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Long story short, have been waiting for this trip all year long. Traveling with my pregnant wife for a long journey from MSP to Thailand (travel date - 11/20/2018). Weather related issue had us divert to Spokane and we sat at the gate for 4 hours. Our connecting flight...
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2.0
#1404928
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I did not have a good experience with Delta Airlines during my recent trip flying from Daytona to Atlanta to Rochester Minnesota. I flew first class and found the seats to be very uncomfortable and the flight attendants functioned like unhappy robots. Coming home...
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Anonymous
Anonymous

Gate D8 is controlled by the airport, not Delta.

h.kitchener
h.kitchener

You mean by "very low-tech" they had few places to plug in some mobile device? For a short hop in an aeroplane? Oh, the horror of it all!

#1390103
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Delta Airlines - Planes in disrepair

I flew Delta and the inner window next to my seat was missing. Scarey. Can't Delta keep their planes repaired. Makes me wonder what else is broken. You have our lives in your hands. Please do a better job at protecting us!
1.0
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#1381100
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Delta Airlines - Fly soutwest

Delta doesn't correct there booking errors
2.8
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#1381095
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Delta Airlines - Online booking errors

Delta wants to charge me $100 to correct an error with their online booking. I expected Delta to fix their errors. Very disappointed. This company has really gone down hill.
2.9
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#1381092
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Contact Delta Airlines

Mailing Address:
Delta Air Lines, Inc.
P.O. Box 20706 1030 Delta Boulevard Atlanta, GA 30354-1989
Atlanta, Georgia 30320-6001
USA
Phone:
(800) 325-8224
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Delta Airlines Products and Services

Our flight connection was all on Delta. I had wheel chair assistance and when our first Delta flight landed on time and they wheeled me from one flight to the connecting flight, the person from Delta that took me was explainnto the person at the door, the person at the...
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#1375810
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