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I have a dispute complaint

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We missed our flight on 5/4/22 I had pd for luggage the day before flight online. Which I have proof on statement We were late to LAX DUE TO freeway shut down police activity. When we checked in bags they said they were not pd for. I gave him credit card and by the time he went to run it the time cut off to check in. We had to pay additional $115 X 4 to get on next day flight. I feel like it was an delta error. Nancy Fisher
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Featured
ID
#3585442 Review #3585442 is a subjective opinion of poster.
Location
Claremont, California
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New Reviewer

Horrible customer service, baggage service and support

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Delta Airlines - Horrible customer service, baggage service and support
Delta Airlines - Horrible customer service, baggage service and support
Delta Airlines - Horrible customer service, baggage service and support
Delta Airlines - Horrible customer service, baggage service and support
Delta Airlines - Horrible customer service, baggage service and support
Delta Airlines - Horrible customer service, baggage service and support
Delta airlines, with gross incompetence put my bag with everything in it, on the wrong flight and I didnt find it until the ten day trip to Italy was over. The average wait time to get a text reply was 6 hours, zero responses for phone calls. Baggage service operates only on USA hours and is completely unreachable 24/7. Raised my issue to senior management at Delta and they couldnt have cared less.

User's recommendation: If they are understaffed and can’t service the smaller portions of their business such as baggage and customer service you should not feel safe flying Delta knowing that they might not also be able to be staffed adequately or paying enough attention to maintenance. The customer experience has fallen off a cliff.

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1 comment
#2108886

I have called several times to get access to my Sky Miles account. The email account that is in my account is old, and I cannot access it.

I have called so many times over the past two weeks, only to have the wait time grow from 1.5 hrs to over 2 hrs. I did get a chat session once and it decided to drop me. I requested a callback when the automated system offered. No callback.

What has happened to this once great airline! On the positive side, the flight crew on my trip was great.

Featured
ID
#3073495 Review #3073495 is a subjective opinion of poster.
Service
Delta Airlines Customer Care
Pros
  • International flights
  • Direct flights to new york and convenient schedule
Cons
  • Baggage service
  • Customer service wait times
  • Senior managers
Loss
$40
Preferred solution
Let the company propose a solution

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This relates to personal property I inadvertently left in the aircraft seat

I have already reported on what happened. I left a small cross-body bag with a valuable I-Phone 13 and a wallet with $100 cash (approx) in the aircraft when I disembarked at my destination in CHS, SC. This was on 9/20. I reported the loss with full details and itemized...
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1 comment
#2257379

Oh, GROW UP. You were careless and stupid and left your phone and money behind.

Do the adult thing and admit to your fault. Why can't you admit that if you were not stupid and careless this would not have happened? Let the extra days of worrying and anxiety be a lesson as to not be stupid and careless next time. If you had not been careless you would not have gotten poor service.

Blame yourself. You are an adult.

You are not three. So act your age.

ID
#4027504 Review #4027504 is a subjective opinion of poster.
Location
Charleston, South Carolina

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Two times delayed flight and now lost connection_Needs urgent action_Flight JFK-ALTANTA-CINCINNATI_10-01-2022

Delta Airlines - Two times delayed flight and now lost connection_Needs urgent action_Flight JFK-ALTANTA-CINCINNATI_10-01-2022
Original review updated by user Sep 27, 2022
Hi, This is Aleksandar, a customer that purchased tickets from JFK-Atlanta-Cincinnati for 10-01-2022 (ticket number: 00623*****). Unfortunately I've been informed that from some unknown reason my flight was delayed two times and now the departure from JFK to Cincinnati...
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ID
#4022239 Review #4022239 is a subjective opinion of poster.
Preferred solution
A hotel room to overnight while waiting for a connecting flight the next morning. My flight was moved two times and now I will miss the connecting flight after 9h of travel from Europe to the USA.

Can't make seat reservations in advance

I reserved 3 weeks before departure, I would like to choose my seats. I am an elderly person, that likes to be seated by a window, mid section of the airplanes. Not next to the restrooms, or in a middle seat. I understand that the airlines employees have rules to follow: preferred customers, Handicapped, children.
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ID
#4021461 Review #4021461 is a subjective opinion of poster.
Location
Lafayette, Louisiana

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Flight cancellation

Delta Airlines - Flight cancellation
Flight from Chicago (ORD) to Tennessee (TRI) cancelled. Delta rebooked me on flights getting me to my destination almost 36 hours later -- which would have cost me a full day at an important conference I'd paid a hefty registration fee to attend. I had to pay double...
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ID
#4020517 Review #4020517 is a subjective opinion of poster.
Location
Chicago, Illinois

May have booked two flight tickets on same plane

No one responded! I am in need of a clarification. I need to speak with an actual agent and this appears to be impossible.

User's recommendation: Delta has lousy customer service.

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ID
#4017868 Review #4017868 is a subjective opinion of poster.
Location
San Diego, California

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Left my Cross-Body bag with very important and valuable contents in the aircraft. This was DL4687 from JFM to CHS, on 9/20. When I discovered the loss, I was in baggage claim.

I reported the loss to the baggage agent who called the gate. I witnessed that she did NOT display any sense of urgency, NOR did she stress that the seats at the very back of the aircraft (20c and 20D) where my wife and I had sat, MUST be searched carefully. She should...
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ID
#4017124 Review #4017124 is a subjective opinion of poster.
Location
Charleston, South Carolina

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Luggage issue

Hello, I'm planning to fly with Delta from Atlanta to Frankfurt, and then from Frankfurt fly to Almaty with Lufthansa. How can I pick up my luggage from Delta in Frankfurt airport, and take it to Lufthansa airplane without visa in Germany? Without visa in Germany I can's cross passport control border there. Is there anything Delta can help with? Thank you! Aliya
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ID
#4015605 Review #4015605 is a subjective opinion of poster.
Preferred solution
I just have a question
New Reviewer

Stranded in paris

They have mechanical problems with airplane last night we couldnt fly to Istanbul so they put us this morning in a hotel and left a wake up call at the front disk but they failed to wake me up now I missed my flight and Im stranded in a hotel

User's recommendation: Never fly delta.

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ID
#3999603 Review #3999603 is a subjective opinion of poster.
Pros
  • Never fly delta
Preferred solution
Help to fly the Istanbul

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Complaint.

I do not want to review but just complain that Delta has added my travelling hours by almost 18 hours due to delays. I flew 9/20 DCA to Atlanta delayed one hour. Landed Spartanburg due to weather took long to deplane in Atlanta missed my connection direct to...
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ID
#3990334 Review #3990334 is a subjective opinion of poster.
Pros
  • Highly rated in customer care
Loss
$400
Preferred solution
Refund for day room and lunch. Upgrade ( I had to upgrade as journey was too long

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New Reviewer

No transfer information to connections when delayed

Original review updated by user Sep 17, 2022
no information when landed in Schiphol , Total chaos. Line to get information about our booked connecting flights (transfer section) 3 hours waiting time. Overbooked flights. Group of 8 persons together seeking information of status
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ID
#3970052 Review #3970052 is a subjective opinion of poster.
Service
Delta Airlines Flight Booking
Cons
  • Changed my flight without my consent
Loss
$50
Preferred solution
refund of food in airport

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WHERE IS YOUR CUSTOMER SERVICE

I can't reach a SINGLE HUMAN to talk to about my check-in or in-flight meal. Where is your customer service???

User's recommendation: DO NOT FLY DELTA.

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1 comment
#2250836

It'll be a great day when the legacy demographic passed on into the sunset and we can stop seeing people whine about not being able to do something that can/should be done on an app. If you want more "humans" they cost money. Are you willing to pay more money Omi?

ID
#3969172 Review #3969172 is a subjective opinion of poster.
Preferred solution
My in flight meal request!!!

Missing Bag

I lost my curry on bag at a TSA check point at DFW International Airport with Delta Air Lines back in 2019. Call the airline and have been given the run around back and forth. Unto a day like today, they haven't called or text me. Delta Air Lines isn't a reliable airline. I wouldn't trust them with my pet.
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ID
#3959946 Review #3959946 is a subjective opinion of poster.
Location
Central Islip, New York

Airline Expert Talks

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May 25, 2020

Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.

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Jamie Larounis

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Baggage damage

Delta Airlines - Baggage damage
Delta Airlines - Baggage damage
Delta Airlines - Baggage damage
Delta Airlines - Baggage damage
Travelling back from San Antonio to LA and thereafter a connecting flight to Sydney on the 8th of September, Flight no DL41, on reaching home noticed the new bag purchased from the US prior to leaving for excessive baggage was damaged in two different places, tried to contact Delta Air Lines, but we were unable to get a response, disappointed with the service as the money spent and time to travel and purchase the bag all was in waste reatt

User's recommendation: Treat customers baggage as you would handle your own.

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1 comment
#2250838

First of all, your bag is junk. You paid for a brand name and not for a rugged piece of luggage that could last a lifetime.

Secondly, this is flying. If your luggage is too tender to handle the rigors of air travel, you probably should drive or stay home the next time.

ID
#3957189 Review #3957189 is a subjective opinion of poster.
Location
Sydney, New South Wales

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New Reviewer

Credit only for select flights

Delta Airlines - Credit only for select flights
Delta Airlines - Credit only for select flights
Delta Airlines - Credit only for select flights
Delta Airlines - Credit only for select flights
We paid for insurance for our flight. We received a credit from Delta but we can only use it on selected flights. Those flights were double the price of all other flights if I wanted to use my credit. Turns out it would cost more to use the credit than book a flight without credit. A scam
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ID
#3952007 Review #3952007 is a subjective opinion of poster.
Location
Brooklyn, New York

Overcharge on luggage

Delta usually allows 1 large luggage and a carry on luggage under 50 pounds per passenger. Both my wife and Is large luggages are below 50 pounds. We were charge by Air France $120. My mother in law also booked with Delta and flew with Air France and was not charged. We would like to get a refund for the overcharged. Im also going to call my credit card company to dispute the charge.
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ID
#3941660 Review #3941660 is a subjective opinion of poster.
Location
Milan, Lombardy

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