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2.7
Details

Update by user Jul 27, 2018

Delta contacted us & is refunding our ticket price for the connecting flight. This is more than what we expected.

Update by user Jul 18, 2018

Tomorrow makes 2 wks. and we've heard nothing from any of the executives we emailed, despite getting read receipts from all of them. We wrote twice & heard...

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12 comments
Anonymous
#1645620

Sounds like you and your wife would have been much better off riding the Greyhound bus.

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Resolved Featured
ID
#1298483 Review #1298483 is a subjective opinion of poster.
Service
Delta Airlines Flight Attendant
Pros
  • We arrived alive
Cons
  • Terrible service
Reason of review
Poor customer service
Loss
$1879
Preferred solution
Let the company propose a solution
Tags
  • Delta Discrimination
  • Terrible Customer Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delta Airlines - Flight cancelled

Refund for flight to Lagos nigeria
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ID
#1802525 Review #1802525 is a subjective opinion of poster.
Service
Delta Airlines Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delta Airlines - Flight cancelled

Cancelled flight to Lagos Nigeria. Flight #1442
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ID
#1802524 Review #1802524 is a subjective opinion of poster.
Service
Delta Airlines Customer Care
Loss
$1045
Preferred solution
Full refund
3.2
Details
Booking flights on Delta's website can be very challenging. It is like they want you to use someone like Priceline to book through so Delta won't have to deal with any problems. Their website has more and more screens that you have to go through and some of them may...
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ID
#1801603 Review #1801603 is a subjective opinion of poster.
Preferred solution
They need to significantly improve their website expereience for their frequent flyer customers.

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Verified Reviewer

Delta Airlines - Change flight

This was a mistake - please ignore
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ID
#1800290 Review #1800290 is a subjective opinion of poster.

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Verified Reviewer

Delta Airlines - Need to change a reservation

1.4
Details
I made a mistake in making my reservation, didn't notice it until a few days later. Then had to make the change and, even though the reservation was not until May 2020, I had to pay an extra $400 for our two tickets. Yes, I will be much more careful in the future, but it still seems like a lot of money and it can't cost Delta $200 to change a reservation. Making a change, especially this early shouldn't be charged that much.
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2 comments
Anonymous
#1828270

The price for tickets changes literally by the minute, so if you made an error, they would have given you the current price for the fixed tickets which was probably much higher. It's just the way it goes.

Anonymous
#1827388

Thanks for the great post on how one SHOULD NOT agree to TERMS if they didn't bother to read or understand them. YOU, of course, agreed to these charges when you accepted the terms. Once again, thanks for posting and educating others.

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ID
#1795962 Review #1795962 is a subjective opinion of poster.

Delta Airlines - Difficult to reach anyone at customer service. I am still on hold after 41 min. The line is completely silent and I was never given an approx hold time. Do not recommend this airline

1.0
Details
I have been on hold for over 45 min. The line is completely silent and I was never given the option of a call back nor was I given an approximate hold time. I have no idea whether I am still in queue. Unacceptable! I will not recommend this airline to friends, family, neighbors, co workers. Good customer service is important and valued
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1 comment
Anonymous
#1828271

You are aware that you aren't the only person on the planet right? Do you have any idea how many people call these customer service lines daily? If you aren't sure if you are in a queue, then call back....it could be something as simple as a phone outage or issue on either end.

ID
#1792761 Review #1792761 is a subjective opinion of poster.
Service
Delta Airlines Flight Booking
Preferred solution
Let the company propose a solution

Delta Airlines - Chage seats

5.0
Details
I chose seats for the first of four flights and called to get the other 3 flight seats corrected. They were able to do that. Thank you, Delta.
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ID
#1792434 Review #1792434 is a subjective opinion of poster.
Preferred solution
Price reduction

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Verified Reviewer

Delta Airlines - Make sure to check all the baggage of your passengers

my baggage has been missing for 5 dyas now and i have not received any update about it. from Detroit to seoul korea, you are all making the run arounds.
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ID
#1787469 Review #1787469 is a subjective opinion of poster.
Service
Delta Airlines Customer Care
Preferred solution
i want my baggage to be found
Tags
  • Lost Baggage

Delta Airlines - I need to know what time my flight leave

I am not sure about the date and time.
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ID
#1786409 Review #1786409 is a subjective opinion of poster.

Contact Delta Airlines Customer Service

Website:
Mailing Address:
P.O. Box 20706 1030 Delta Boulevard Atlanta, GA 30354-1989
Atlanta, Georgia 30320-6001
USA
Phone:
(800) 325-8224
Contact Delta Airlines Customer Service

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Delta Airlines - Baggage damage

5.0
Details
my issue was resolved thank you
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ID
#1781298 Review #1781298 is a subjective opinion of poster.
Service
Delta Airlines Customer Care