Delta Airlines

Thursday, 8/11: Was booked on flight JNX8FQ departing from Richmond at 7:05AM arriving in ATL out of RIC. Was put on an "all flight hold due to weather" while still on tarmac and was told by the pilot that ALL incoming and outgoing flights were placed on hold due to weather BUT since ALL the flights were put on hold that we would catch our connecting flights. We sat on the plane for a little over an hour. We arrive in ATL 12 minutes after our connecting flight was scheduled to leave, missing our connection then rescheduled on an American Airlines flight #1046 to Miami to STT for the next morning. This resulted in us having to stay in a hotel in ATL on our dime ($266). The next morning the American Flight was canceled, so we were rerouted again on a direct flight from Delta arriving at 1:58PM. Monday, 8/14: Went to check in for flight JNX8FQ on my phone/Delta app and there was no flight for my wife and I from STT to ATL. I called Delta to confirm/rectify the issue and was on the phone for 25 minutes only to get disconnected. Called Delta again and was put on hold for another 30 minutes just so that we could check in. We get to the airport and the flight was full, they needed a total of 9 people to volunteer to take the next flight out the next day and offered $1500 to each person who volunteered. Since we were off work the next day (8/15) we took the offer. We were offered first class tickets leaving out of STT the next day, however, when we got back to the counter for the agent to book us on the next flight, the first-class offer was now gone so we got a seat in main. The only flight options were to A) Take the flight leaving at 2:45PM arriving in ATL at 6:52PM and pray that we made our connecting flight to RIC that was taking off at 7:15PM arriving in RIC 11:10PM OR B) take the flight from ATL arriving in RIC at 12:39AM. We decided to go with the earlier one and if we didn't catch the connecting flight we could get on the later flight, we wanted to at least try because we needed to get home to our baby. Tuesday, 8/15: Today, we show up 3 hours ahead of flight. To avoid missing the connection, I called Delta to see if any earlier flights were available and there were none. Then we asked if we could cancel just my connecting flight (Jesse) from ATL to RIC, as I had a meeting at 10am in ATL the next day, Wednesday 8/16, anyway so I would just stay so I didn't miss my meeting. My wife would still take the ATL to RIC flight to go home to our child on the late flight. This is where everything went wrong. PS: Delta needed TWENTY-THREE volunteers to take the next flight out this time for $1,700/person... The Delta agent in STT told me to call Delta Customer Service for someone from there to cancel my connecting flight, as I just explained above, in the system on their end first. They put me on hold for 15 mins, then the call was disconnected. I called back and got a different person - who now I let the Delta agent speak to explain the situation. Whoever she spoke to was EXTREMELY rude and told her he couldn't do that and HUNG UP ON HER! After over two hours of back and forth with the Delta counter (Monifa and Tanesha), Customer Service agent on the phone and two other Delta employees all trying to figure out what happened, the Delta agent then saw that the person I originally spoke to within Delta Customer Service that I got disconnected from, had CANCELLED my wifes flight!! Nowhere in this conversation did I EVER ask anyone to touch my wifes flight. Then apparently the system showed that Delta Customer Service had accidentally taken us BOTH off the STT-ATL flight, both of us. This resulted in us not getting re-booked on the outgoing flight from STT. Instead, we were issued a hotel voucher, a taxi voucher and a dinner voucher and sent to a disgusting, dirty, mold infested hotel - Windward Passage (see photos). Upon entering the hotel, a big sign says their restaurant was closed - which I asked the hotel staff about and she told me that she let the airport and Delta know that and she didn't understand why they were still giving out vouchers for dinner to be used there. So there goes the dinner voucher. To make matters worse, the Delta agent told us that all flights were full until SATURDAY 8/19!!! So now, we are on hold for the flight tomorrow. We spoke Jevon A. Gilpin, Operations Service Manager for Delta, who was very nice and apologetic about Deltas mistake and all the issues it has caused us, and he promised that he would find a way to get us on the next departing flight. He also "highly recommended" that we file a complaint with Delta Customer Care for some kind of compensation as this type of thing was over his authority. He also said that he put notes, in detail, regarding this entire situation under our profile. Wednesday, 8/16: We arrived at the airport as soon as it opened (11AM) and spoke to Monifa, the Delta agent we were working with the day before and were told we had to wait 2 hours before she could issue us a boarding pass for todays flight. While waiting Jevon announces that he needs NINE customers to volunteer to take the next flight out for $1,800/person. We absolutely did NOT take that deal and boarded the flight from STT to ATL. Then we got to ATL with our flight leaving at 11:10PM only for the flight to be delayed 79 mins!! We did not take off until close to 1AM. We finally arrived home at 3:30AM, 8/17. All in all, our experience with Delta was this time around was horrific. This experience makes us NEVER want to take a Delta flight again. The "customer service" reps we were met with were atrocious, uncaring and should look for employment elsewhere that is NOT in the customer service arena. Maybe the zoo.