
Delta Airlines
Delta Airlines Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Delta Airlines has 2.1 star rating based on 1106 customer reviews. Consumers are mostly dissatisfied.
34% of users would likely recommend Delta Airlines to a friend or colleague.
- Rating Distribution
Pros: Trrible on line or phone customer service, Previous great service, Flight attendants on flight were good.
Cons: Customer service, Bad customer service, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Delta Airlines has 2.1 star rating based on 1106 customer reviews. Consumers are mostly dissatisfied.
34% of users would likely recommend Delta Airlines to a friend or colleague.
- Rating Distribution
Pros: Trrible on line or phone customer service, Previous great service, Flight attendants on flight were good.
Cons: Customer service, Bad customer service, Poor customer service.43% of users think that Delta Airlines should improve its Customer Service.
43% of users say that they might use Delta Airlines in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "You have other choices. Choose wisely.", "Don’t fly Delta. This borders on the unforgivable.", "Don’t fly", "Be very careful before you rebook a flight.", "Make sure you know what you need to do because they are no help.".
Most users ask Delta Airlines for the refund as a solution to their issues.
Review authors value the most Number of Destinations. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews












































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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelta sucks

I haven’t heard from delta or LaGuardia at all
I haven’t heard from delta or LaGuardia at all
The attendant that was helping the customers whose flight had been canceled found new ones, decided her shift was done so she just left, and never sent someone else to take over answering questions to the line of customers in front of her. Delta then gave all of the flights away to customers when we booked these tickets months ago, and also had hotel and car rental reservations, and Universal tickets that we can't even get our money back for. Delta now owes me over $2,000 for my vacation since I also called the helpline that I found online and the first time I got someone, she put me back on hold after I sat there for an hour and 45 minutes; then the second time I got someone, he hung up on me after he told me I had to call someone else to help with my request because he couldn't do it.
I had been on hold for 2 hours at this point. I will be calling my lawyer on Monday to draw up paperwork to sue Delta and their unacceptable excuse for customer service I've ever seen in my life.
- Poor communication
- Horrible customer service
- Poor customer service
Preferred solution: Full refund
User's recommendation: Don’t waste your money, delta employees don’t care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Terrible service
Delayed a flight FOUR HOURS but didnt tell anyone until the last minute even though the flight was coming in from Paris to the US. Plenty of time to send out notifications, which they didnt.
Didnt rebook us either even though we were at a Delta hub. POISONED MY SON on the return flight causing him to be rushed to a hospital with an overnight stay. Their fix?
A $100 voucher. Delta airlines is THE WORST
- Eventually get you there
- Bad customer service
- Lack of empathy
- Delayed luggage and delayed take offs
Preferred solution: Apology
User's recommendation: You have other choices. Choose wisely.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |So unacceptable on so many levels
We thought Delta was slowly improving, but a recent trip that resulted in a back injury made us question our optimism. And Customer Service only made things worse - far, far worse.
The reason for this posting is to highlight several mis-truths and unacceptable actions Delta took, hoping someone outside their normal Customer Service channel sees it and at least tries to make substantive changes. Unfortunately, I am not sure if there is anything surprisingly new here.
This is a long story and I will try to keep it as simple as possible, so please dont flame me for leaving out some details. My wife and I were flying home from ORD on a Friday morning, and the Delta text communication system was not performing well. Each of us received 9 texts about flight and connection gate changes.
We finally boarded with more than enough time to make our now 50-minute DTW connection, but as soon as the plane door closed, the pilot informed us of a mechanical issue. We sat at the gate for about an hour while the Delta App showed us still booked on our original connection. The defective switch got replaced, and we were finally on our way.
When we got close to landing at DTW, the flight attendant came over to warn us not to dawdle when we landed and to check the Delta App immediately upon arrival. Then she informed us that if we missed our connection, Delta would try to get us on the next available flight (8 hours later at best) but since this was a weather delay there were no guarantees and we might be on our own for lodging, etc.
It was not clear how a 60-minute mechanical delay could possibly be considered a weather problem, but she verified it again as Deltas position. Now we were extra stressed.
As soon as we landed, we checked the Delta app, and it showed us still booked on our original connection - now boarding in a different concourse because the gate changed yet again. Feeling like we had no other reasonable option, we ran non-stop as fast as we could (we are regular runners) with our carry-on bags, from Concourse A, through the flashy tunnel (not the best audio / visual experience when stressed and out of breath), and to our gate in Concourse B. The gate agent apparently didnt hear our calling out or see us waving as we ran up, and we missed the boarding door closing by about 20 seconds.
This was not a remotely reasonable connection for humans, but the systems algorithm determined it was and routed us that way.
Most frequent fliers have many frustrating stories like this, but by running with my bag to make an unknowingly improbable connection, I hurt my back badly. 30 Days of very painful spasms were followed by another 2 months (as of today) of persistent neck and back pain with constantly interrupted sleep. To make matters worse, we got trapped in Customer Service Hades which started at DTW. I will spare you the finer details of delayed re-booking updates or having to argue repeatedly with Airport CS to get meal vouchers for our new 8-hour layover (reference Delta Customer Service Plan Point 12), but nobody at the Delta gate, lounge, or DTW CS terminal desk made us feel like they cared.
There was one very nice CS agent on the 800 travelers # who advised us to call the regular CS 800 # first thing on Monday and try to get compensation.
I tried calling the Customer Service 800 # for about a week after, but could reach nothing but an old-fashioned busy signal (I did not know they still existed) and finally a recording directing me to use the online complaint system. My use of the word injury got their attention, and they called me within a day, but the process from then on was far less than helpful or truthful.
CS Agent #1 offered me a $300 voucher (thats all we can do) for my experience and told me 5 times that he was the only person I could talk to because we do not have a complaint escalation process. When I asked a 6th time, he finally confessed there was a process, and he agreed to escalate my complaint. Except, unbeknownst to me, my complaint was closed out without escalation or resolution.
So much for Customer Service Plan Point 11: will send a substantive response When I finally realized that nobody would be contacting me, I filed a new complaint, and 46 days after my initial filing, I was called by a Customer Service Manager. Progress, finally!
In a moment of candor, she admitted that CS Agent #1 should not have said the things he said nor canceled my claim, but then she slipped into the same CS script. A $300 voucher is all Delta can offer (like its an immutable law of physics) followed by another 4 rounds of there is no escalation process beyond me. Really?
What if I contact Ed Bastian? Then it will come right back to me and this is all we can do.
After round 5 of asking the same escalation question in different ways (there is a disturbing pattern of denials, here), she finally admitted there is a CS level above her but they cant address complaints. Huh??? So, just to clarify, I asked, all injury claims to Delta are only worth $300?
And that was finally the right question. She proceeded to tell me that if I had followed the proper injury claim process, I might be entitled to more, but she could not, or maybe would not, answer why they never told me there was a process, much less how to follow it. Oh, and it was now too late to follow it on Day 46.
She finished our call by explaining that despite my dissatisfaction and protests, she was closing out my complaint because this was all we can do, but it was my right to pursue my grievances through social media because there are no other escalation channels within Delta. Hence, this post
PS Our next Delta trip was no less frustrating.
User's recommendation: Delta spends a lot of money telling you how great they are, but they really aren't. Take your business elsewhere

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Verified Reviewer |A guy at baggage claim tried to steal $60 from me
I went in to recheck my bags. There was a 15-hour layover.
This was in Atlanta Airport on the 21st of April.
A guy tried to charge me twice for the same flight, which he clearly knew was an incorrect policy. The woman I first met with agreed that I should not have been charged twice.
- See pros
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo Pre Check in ! Cust Svc! Prob w Website Ph # given Hangs Up on me
Cant check in & have Serious Medical issues! Left Behind.
Hours! 6 Gate Changes! Rude Employees Ignore you! Told Sit & Wait!
Told no Flight till Following Day! Emergency Flight ! Mothers Serious Medical condition! Diag only Week Prior!
Mother Waiting HRS in Destination Airport 2 hrs away from her House!
No Food Water Sleep! Caused Additional Pain & Swelling to my Personal heath!
User's recommendation: Avoid @ Any Cost!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSurprise seat change on overnight flight
Update: The latest communication from Delta has me confused with another unhappy customer. It still doesn’t say why this happened or address my request for additional compensation.The surprise, unexplained seat change occurred April 21, and my trip concluded May 8.
Delta now has shifted into irrelevant boilerplate language about rebooking, etc.“…This ticket is non-refundable or changeable. You can cancel for an eCredit with a cancellation charge that will be applied when rebooking and may result in additional fare collection….”
Non-reclining seat was against the bathrooms with cramped legroom. Flight was full. Flight attendants couldnt explain what had happened. Delta Chats King Queenzie was worthless while flight was airborne, he told me to take it up with the gate agent.
He blamed flight delays (there were none) and system updates (???). Customer services Jessica Wilkinson later blamed unspecified operational circumstances and unforeseen factors. She refused to say what my rights were, as requested, or otherwise explain the surprise change, beyond vague euphemisms. Flight attendants gave me 4,000 miles; Delta 2,000 more.
Not enough for a highly uncomfortable sleepless night. Id had the bulkhead seat assignment for three months.
- Poor costumer service
Preferred solution: Warn others.
User's recommendation: Don’t fly Delta. This borders on the unforgivable.
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Verified ReviewerResolved: Bullshitters
Company fixed the issue and I have been provided with apology. Not solved at this x
Stuck on this plane, hours late getting home. Pilots had us waiting on the plane for over 30 minutes, and then they tell us their ex is out and Newark will be taking us.
- Tv
- 0southwest0
Preferred solution: Price reduction
User's recommendation: Don’t fly

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Verified Reviewer |Rude employees
At security, I was waiting for my carry-on. It wasn't coming, so I asked an employee.
Her response was, 'I can't help you with that.' I asked a second employee, and he looked at me and walked away. But the third employee was the worst. She pointed to where they were, and I said, 'How did they get over there?' She very sarcastically said, 'Because you put them there,' and walked away. The flight crew that helps you to your seat and puts up your carry-on was not helpful at all.
Quite rude. I won't fly Delta again.
- Not helpful and rude
User's recommendation: Make sure you know what you need to do because they are no help.

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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |REFUND
I spoke to someone at Delta today about putting in a claim for my suitcase. Did anyone else know that they only give you 24 hours to report it or they won’t give you the money for a replacement?
I tried calling them about it when we got back to the hotel that day, the hold time was OVER 2 HOURS LONG! I explained this to her and she had me go on Delta.com and submit a complaint that way and hope they respond back to me. One way or another, they will pay me for the suitcase their baggage handlers damaged because they have no respect for anyone else’s things, and they also owe me the extra we had to pay for our rental car and hotel because of them! They made absolutely no effort to try and resolve the situation after it happened, their employees were rude.
One thing I would like to know is how Delta is still in business and how they are still so expensive? Since this whole thing happened, I’ve heard nothing but bad reviews about Delta from everyone I talk to about it and that isn’t good!
I asked an employee about comping us a hotel room because we didnt have a ride home, and he told me they couldnt do that because it was weather related so thats not their fault, so they dont have to pay I finally talked to an employee about a new flight to Florida even if it had to leave from a different airport, they got me, my boyfriend, and my son on one out of Newark, and our friend on one out of JFK, but because we were 24 hours late for our rental car pickup, they canceled our reservation, never gave us the money back to hold it, and we had to book another one that was more expensive because it was day of. We had a fee because we checked in late at our hotel as well.
Then I finally get to Florida and they lost mine and my boyfriends suitcase and my sons booster seat. We were told when we got rebooked, that they where going to take the first flight out of LaGuardia to Florida the next morning and we would meet it down there, well they never put it on the plane! It took 2 days to arrive, had to buy clothes for the next couple days so we could shower and change after 24 hours in an airport.
I did submit a claim for that, havent heard back yet, but I saw online they think only $50 a day is going to clothe 2 full grown adults and thats just crazy. But my brand new suitcase is also missing a wheel now because the luggage handlers are jerks. I havent been able to get ahold of anyone to explain this and get that report out in as well.
$175, used for the first time, and cant be used anymore! All in all, I will never be using Delta again, and I am also going to make sure all my friends and family know not to use you as well.
- Employees are rude
- Lose your luggage
- Cancel flights with no explanation
Preferred solution: Full refund
User's recommendation: Don’t use delta
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Last November, we had a flight booked where we were using some of our points from our sky miles. We were going from Toronto to Vancouver and so they put us on a WestJet flight.
They are no longer communicating with me. I have had many communications with them and they finally said I would have to deal with Westjet directly but Westjet told me I had to deal with Delta.
I was assured of my money back when they switched our flights. So essentially we have paid for our trip twice.
I am now trying to get money back through my travel insurance. Grrr!
We said this was unsatisfactory, so I phoned Delta and I guess got a third-party who assured us that we would get our money back and our points back if we cancelled that flight and rebooked. I was on the phone for about 2 1/2 hours. His name was Marshall. At any rate, it is now April.
I have had many conversations via email with Delta. They returned my points but only gave me $87 and change per ticket as my rebate. In the final communication, they said I had to deal with WestJet.
I had already talked to WestJet, who told me that I had to go through Delta. I am extremely frustrated by this process since I have paid for this trip now twice based on my assurance that I would receive a rebate for this flight being cancelled, which was not our fault.
- Poor customer service
Preferred solution: Full refund
User's recommendation: Don’t travel Delta or WestJet
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Verified Reviewer |I was stuck at the airport my flight was gone
No good it’s very bad
I was stuck at the airport my flight was goneI was stuck at the airport my flight was gone
Delta airline its very bad
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Mistakenly taken luggage
Company fixed the issue and I have been provided with apology. I received my luggage but just because I worked a little to get it back. My luggage was damaged but at least I got my things back.For my next taveles I will definitely be more careful with what I'll put in my luggage.
I arrived at my final destination frustrated and also my luggage didn't arrive.
I reported this imediately in the next Airport that I landed, but of course my problem wasn't solved. I have important things in that baggage and everybody's says that it's not missing if 21 days didn't past.
Seriously?! My stuff is not with me, my stuff is missing to me and also no compensation it's applied even if I paid a lot for the weight of the baggage to be transported.
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Verified Reviewer |Poor customer service
We booked through Delta, who put us on their sister airline, WestJet. WestJet canceled our flight.
We phoned Delta.
They rebooked us on Flair and assured us that we would get our money back for the canceled flight. Neither Delta nor WestJet will return our money, so we have essentially paid for our trip twice.
- Huge hassle trying to get our money back from either delta or westjet
Preferred solution: Full refund
User's recommendation: Be very careful before you rebook a flight.
Awaiting refund
Flight on 4-7-25 delayed in Detroit due to computer problems. Connecting flight from Amsterdam had to wait six hours before a new flight to Hamburg was available requested Refund about seven weeks ago. I called and it said it was still pending.
Airline Expert Talks

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Verified ReviewerNever Again!!
I flew out of STL to MIA for a cruise. I had an oversized bag and a small carry-on rolling bag.
I checked both bags and paid the $135 fee for my oversized bag because I knew it would exceed the weight limit. I arrived in MIA and gathered my luggage to find it broken. Not one, but both were damaged. This is absolutely ridiculous.
A wheel was completely broken off and the leg of my carry-on was broken. I will never fly Delta again after paying fees and experiencing their mishandling of baggage.
I filed a claim and their response was to get back to me after 30 days. They are inconsiderate and I will not utilize their services again.
Preferred solution: Full refund

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Verified Reviewer |False Price Advertising
I am trying to book a flight from Richmond,VA to Naha, Okinawa. The advertised price for the flight, including premium select seating was $3,334.
This was the advertised price for a number of different flights and routes. Every time I go to book in the Delta website, after entering all info, selecting seats, and providing my credit card, the price more than doubles due to seat no longer available at price. It does this on every flight every time. Days later, the advertised price hasnt changed, saying the seat is still available.
I spoke to their customer service, and even after showing them the information, they refuse to honor the advertised price, without providing any concrete reason except that the seat might be taken. Of course, they are still advertising the price as available hours later. Its clear that their website is using false advertising.
Additionally, their refusal to honor their own pricing is a violation of deceptive pricing law. Ive filed a complaint with the DOT and considering legal action.
- Decent in-flight service and aircraft
- Good routes
- Poor customer service and false advertising
Preferred solution: Price reduction
User's recommendation: Don’t book with Delta!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Hardship, senior citizen
I wasnt connected to happy. If there are senior citizens who cant fly within a year and theyve been sick then we need to have somebody be more empath
User's recommendation: This phone number does not work.
About
, ,
Delta Air Lines, Inc. or just Delta is a large airline. The company was founded in May, 1924. Its headquarters is based in Atlanta, Georgia, United States. Delta is one of the 4 founding members of the SkyTeam airline alliance. Delta along with its subsidiaries and regional affiliates operates more than 5000 flights on a daily basis. It serves 319 destinations in 54 countries worldwide. Delta current hubs are: Seattle - Tacoma International Airport, Salt Lake City International Airport, Los Angeles Internationla Airport, Minneapolis – Saint Paul International Airport, Logan International Airport, and more (total 10 domestic and 4 international hubs). The slogan of the company is: "Keep Climbing".

Delta Airlines is ranked 94 out of 926 in Airlines and Air Transport category
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The attendant didn’t “decide” her shift was over. She is hourly and it was quitting time.
It is also not her job to locate her replacement. I can see how you got nowhere with your poor attitude.
You are rude and have no empathy for this person’s horrible experience! It’s obvious you work for an airline the way you are making excuses for them!
This is horrible customer service plain & simple. You are a jerk!
Thank you!
She did actually. I work hourly as well, if it’s busy and I need to stay then I do.
It was her job, and she also told the entire line of people waiting that she was going to get someone. Every single person in line was pissed that she literally just left. And it’s not like she did it quietly, she was rude about it, so yeah, you’re damn right I have an attitude. My 7 year old son was sleeping on a nasty *** carpet that they never clean, my family was stuck in the airport for 12 hours before it got figured out, and we didn’t make it down to Florida until a full 24 hours after we were scheduled too.
I lost car rentals, I had to pay late fees at the hotel, and also had to cancel about half of my other reservations because of the airline.
Don’t sit here and defend something you have no idea about because you weren’t there. I have never in my life had a problem at an airport or with an airline like I did with delta and LaGuardia