filters
State:
Show
City:
Show
Product:
Show

Pissed Consumer Interviews ?

We flew Delta from Springfield, MO to our connecting flight 1905 in Atlanta, GA, and then to our destination in Orlando, FL on July 5, 2018. We’ve had problems with Delta in the past but this experience was bad enough to where when we fly next year to Spokane, WA, I would rather change flights three times with another airline rather than give any more of my money to Delta.We’ve always been told to show up at the airport several hours before departure. When we showed up at the Delta check-in desk in Springfield, MO, there was no one at the counter at 3:55 AM. My wife looked for someone from Delta while I stayed with the bags. She found someone from Delta walking around the terminal & asked if she could send someone to the desk, as we were there and so were about 6 other people. She said she would but no one showed. A few minutes later, she knocked on a cipher-locked door that the employee disappeared behind earlier and someone answered & said they were in the middle of some sort of “debriefing”. By now, it was 4:25 and this person said the desk should’ve opened at 4 AM!! Apparently showing up at the airport when told is a waste of time since you have no employees there to help your CUSTOMERS anyway.Another problem we encountered was on the connecting flight from Atlanta, GA to Orlando FL. My wife and I decided to treat ourselves to flying First Class for the first time. This was for the entire trip to MO and home. Turns out, it was a WASTE of our money. Our flight attendant “Valerie” asked us if we wanted something to drink – I’d asked for orange juice, my wife asked for Sprite. We never received our drinks or another visit from Valerie, and frankly we shouldn’t have to beg her or remind her for what we ordered – especially when she was the one who asked us. Plus, we were “treated” to a screaming 3-year-old in the seats across from us. Anytime the pilot made an announcement – which cuts off the audio on the in-flight entertainment system – she’d scream (and I mean LITERALLY scream!) in protest, then cry. Not only did “Valerie” NOT try to intervene, she kept bringing the kid and her mother drinks. Would’ve been nice if we even got ONE drink. Can’t help but wonder that in today’s world if color had anything to do with it, as Valerie is African-American and so was the mother and her screaming kid. Plus we were watching Fox news, so I’m wondering if she had us figured for republicans and decided we weren’t worthy of her attention. The way things are in this country today, it wouldn’t surprise me one bit.We paid for First Class expecting to be treated better than “comfort economy” or coach. As it turns out, we were treated worse. Besides the inexcusable service we received, we expected a quieter, more relaxing flight. Again, it was just the opposite. We were more aggravated and stressed when we landed than when we took off. I’d like to know WHY small children are allowed in First Class to begin with – why should people who pay a premium for better seating and overall treatment be subjected to a screaming child with a parent (AND flight attendant) who couldn’t care less??!!! I’ve heard numerous times about incidents where airlines actually DO something about unruly kids so they don’t disrupt others, but apparently Delta has no such policy or procedure in place for this.As I said, we will be travelling again next summer but switching planes 3 times is more appealing than flying Delta. We tried to give Delta “one more try” but what a mistake that was, especially since we wasted a LOT more money for the “First” Class experience. At this point, the thought of being dragged off of a United Airlines flight is more appealing than flying Delta again. We’re done since this is the worst in a series of problems we’ve had with them in several years.
Show

Delta Airlines - Planes in disrepair

I flew Delta and the inner window next to my seat was missing. Scarey. Can't Delta keep their planes repaired. Makes me wonder what else is broken. You have our lives in your hands. Please do a better job at protecting us!
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1381100
Reply to reviews
Show

Delta Airlines - Fly soutwest

Delta doesn't correct there booking errors
2.8
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1381095
Reply to reviews
Show

Delta Airlines - Online booking errors

Delta wants to charge me $100 to correct an error with their online booking. I expected Delta to fix their errors. Very disappointed. This company has really gone down hill.
2.9
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1381092
Reply to reviews
Our flight connection was all on Delta. I had wheel chair assistance and when our first Delta flight landed on time and they wheeled me from one flight to the connecting flight, the person from Delta that took me was explainnto the person at the door, the person at the...
Read more
#1375810
Reply to reviews
Show

Delta Airlines - Ticket Refund

My girlfrend broke her collar bone so she cant fly and i have a note from the doctor yet i cant get a refund so be very carefull if your thinking about buying from delta
1.5
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1374404
Reply to reviews
Hi Delta/Jet airways My Father travelled to Detroit,USA from Bangalore, India. I had choosen wheel chair for him since he undergone surgery recently and he could not walk much. Problems he faced: 1. He did not get boarding pass till Detroit. So he has to collect...
Read more
I liked
  • On board service
I didn't like
  • Boarding pass problem and wheel chair assistance
#1371373
Reply to reviews
My flight from JHB (South Africa) to Atlanta (DL201) was cancelled due to technical issues with the aircraft. My final destination was Yellowstone as the end of a 3-leg travel. This was booked just over 3 months in advance. I was re-booked by Delta for the same flight...
Read more
1.8
#1369447
Reply to reviews
The scam artists at Delta are doing a really good job taking advantage of us consumers with their basic economy fare. Be aware of this delta scam where if you book this type of fare you can't change it or get credit or rebook etc. If I was you I'd 100% make sure that...
Read more
Anonymous
Anonymous

One could be aware when booking certain flights based on certain plan OR one could simply read and understand what they're getting into before agreeing to the terms of service...

1.1
#1361881
Reply to reviews
This is the letter I sent to Delta. The lady I spoke to off the 800 number for customer support stated she would contact the appropriate people but I would not get any answers or apologies. To Whom it May Concern: I am writing to tell my story of the horrible and cruel...
Read more
Anonymous
Anonymous

Omg another entitled American!

h.kitchener
h.kitchener

Your argumentative, confrontational attitude and "in your face" actions solved nothing except portray you as someone who probably should have been reported to authorities and ...

#1350938
Reply to reviews

Contact Delta Airlines

Mailing Address:
Delta Air Lines, Inc.
P.O. Box 20706 1030 Delta Boulevard Atlanta, GA 30354-1989
Atlanta, Georgia 30320-6001
USA
Phone:
(800) 325-8224
More
Me and my family were coming back to New York city from Chicago were my daughter just had gotten married to a naval service man . On August 12 2018 we missed or flight by min.because we had trouble finding car rental returns. We arrived at airport at 8 and or flight...
Read more
Anonymous
Anonymous

You make a mistake and show up extremely late, regardless of getting lost, and then you blame Delta? Omg really!

Anonymous
Anonymous

Seriously?! You arrive at the airport 45 minutes before your flight and then complain that they couldn't accommodate you? 2 hours minimum before a flight - anyone who has ever...

1.0
#1350850
Reply to reviews