Delta Airlines

This is FYI about a ticketing service that may be a fraudulent organization. Hot Flight Deals is playing the old bait-and-switch game with prices.

I reserved and paid for some flights from [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA], into [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA]. I received a message, after a while, that the reservations could not be confirmed. A woman stated that the bargain tickets were sold out. But, not to worry.

For a price increase, space was available. I made some rather incriminating comments and hung up on them. This also happened. It could just be happenstance.

Time will tell. After my initial refusal to play their game, a charge of almost $400 showed up on my bank ledger. It was from Blue Tiller, a landscaping business in [GEOGRAPHIC_DATA]. In my own ignorance, I used a debit card for the transaction.

I have filed an IC3 and FTC complaint. So do with this information what you will. I have filed IC3 and FTC complaints.

The experience cost me $400. At 84, that is a large sum of money.

Dear Delta Airlines Customer Service Team,

My name is ***, and I am writing to you today with a heavy heart to share my experience as a first-time flyer with Delta. I traveled from *** to *** on March 17th and returned on March 27th. Having heard for years that 'you haven't truly flown until you've ***,' I was filled with genuine excitement to finally experience your renowned service. Unfortunately, that excitement has turned into deep disappointment and anxiety.

My journey began with physical discomfort due to the lack of legroom and seating quality, not just on my short connection from *** to ***, but also on the long-haul flight to ***. However, the emotional toll of my experience was far greater. Because I suffer from severe bronchiolitis, I carry a medical bag with a necessary breathing machine. Despite Delta's policy regarding medical equipment, I was forced to gate-check this vital equipment. I felt bullied and dismissed by the boarding staff, who compared my medical needs to those of my travel companion in a way that felt incredibly belittling. Seeing ample overhead space once I boarded only added to my distress, knowing my fragile medical equipment was unnecessarily in the cargo hold.

The return journey through *** was equally hurtful. When I proactively tried to explain my medical needs to a customer service representative to avoid another conflict, he refused to even look up at me, repeatedly stating I was giving him 'too much information.' This dismissive treatment was devastating. I have flown with Southwest for over 30 years and have never been treated with such a lack of basic empathy. The experience was so distressing that I spent the final night of my vacation overwhelmed with anxiety about my return flight.

It is particularly confusing because the representative I spoke with over the phone to book my flight was phenomenal and truly represented the gold standard I expected from Delta. It is heartbreaking that the in-person service did not match that initial kindness.

I hope you can understand the vulnerability of traveling with a chronic medical condition and the deep hurt caused by being treated as a nuisance rather than a valued passenger. I sincerely hope this feedback encourages better training for your airport staff so that no other first-time flyer leaves your care feeling the way I do now.

Sincerely,

***

Flight 5266 from CHO to ATL female co-pilot was escorted off the plane for suspected alcohol impairment. Gate agents first told us that we should either rebook or possibly get a flight at approximately 11:15 PM.

At this point, passengers were attempting to rebook and some had already left. We chose to stay at the gate and found out that our flight was now boarding without much explanation from the gate staff. We boarded the plane and sat on the tarmac for over an hour while bags were being shuffled from our original aircraft to another. Again, little was done to keep customers informed.

Our flight was originally supposed to board at 5:24 PM and was nearly approaching 8:00 PM before we took off. We landed after 9:00 PM for a flight that was supposed to have landed by 7:00 PM. This flight was troubling from several aspects. First, the staff member escorted off the plane made it to CHO from ATL.

Apparently, no checks were made in ATL.

Second, the gate staff were clueless regarding the situation as far as informing customers. I see a pattern here where customers feel no recourse but to vent anger and frustration all because they haven't been provided good information by both gate and crew staff.

My spouse and I are both in our eighties. We were returning from a delightful trip to [GEOGRAPHIC_DATA] on Monday, April 27.

On the flight from [GEOGRAPHIC_DATA] to [GEOGRAPHIC_DATA], we were overwhelmed by the blast of freezing air pouring from the aircraft overhead. We turned off the vents, but there was no stopping the rush of cold air sweeping down on us. My wife asked for a blanket, but there were none available. There was no place to hide and no relief in sight.

I now have a sore throat and have lost half my voice. My spouse has had clogged, sludge-filled sinuses since that trip. She is miserable, has tried numerous remedies, and is still suffering, can't sleep, and can hardly breathe. We have been on hundreds of flights in our lives but have never had such a brutally freezing flight experience as this one.

We feel we are due some kind of compensation for the misery we are experiencing. Thank you for your email reply.

Dear Delta Customer Service,

I am writing regarding my recent flight on March 24, 2026, from *** to ***, *** (Confirmation Number GSY99B: DL 3163).

The flight was delayed for more than 3 hours. After boarding, passengers were kept on the aircraft for over an hour before being asked to deplane. We were then reassigned to another gate and had to wait again for a replacement aircraft. This experience caused significant inconvenience and disruption.

As a result of this delay, I missed important business meetings that had been scheduled in advance, which impacted my professional commitments.

While I understand that delays can happen, the overall handling of this situation, including the extended onboard delay and gate change, was extremely frustrating.

I kindly request compensation for the inconvenience caused. I would appreciate any consideration in the form of travel credit or other compensation.

Thank you for your time and attention. I look forward to your response.

***

Flight out of *** (no airport seating - over 100 customers sitting on the nasty carpets and floors) was delayed. No big deal (except the floor).

The flight crew didn't run thru the full safety review and take off was only what I can describe as rushed. Monitors shut off throughout the flight, as well as internet. There was a "non-forecasted storm" at the arriving airport, ***. It was forecasted, for sure - maybe not accurately by their management.

Regardless, we circled the sky for over an hour before the Captain said we were going to need to go somewhere else due to gas. We were redirected, but then changed back to ATL - and a steep decent to the runway. The plane actually skidded (sliding and skid noises to boot) when we landed and had some hard break moments. Connecting flights were delayed and ultimately cancelled with no recourse.

The screens at the airport were showing the flights as active, the app sent out multiple cancellations. The line at customer service was hours long, and no help. We were lucky enough to live 3 hours away so family picked me up, but many Delta customers were stranded in ***, in the general lobby sitting again on the cold floor. Delta texts and apologizes for the cancellation, and states a refund will be promptly processed within 24 hours, but now, 60 hours later still no refund and customer service is AI driven (and NO help), and their phone lines are reported 57 minute wait times.

The app text logged me out because it said I didn't respond - it messaged at 12:18 that I had a non-refundable ticket and logged me out at 12:18. WTF! THEY CANCELLED MY FLIGHT. Plus - I can't get ahold to anyone to find my baggage.

I'm awaiting a call back from their online agent and then trekking to find my baggage at the airport and hoping someone will be there to assist. I cannot stress my complete dissatisfaction enough. This was not a budget flight, either.

Absolutely horrible service, horrible flight, and horrible aftermath. The only bright side is that we didn't crash.