filters
State:
Show
City:
Show
Product:
Show

Pissed Consumer Interviews ?

We flew Delta from Springfield, MO to our connecting flight 1905 in Atlanta, GA, and then to our destination in Orlando, FL on July 5, 2018. We’ve had problems with Delta in the past but this experience was bad enough to where when we fly next year to Spokane, WA, I would rather change flights three times with another airline rather than give any more of my money to Delta.We’ve always been told to show up at the airport several hours before departure. When we showed up at the Delta check-in desk in Springfield, MO, there was no one at the counter at 3:55 AM. My wife looked for someone from Delta while I stayed with the bags. She found someone from Delta walking around the terminal & asked if she could send someone to the desk, as we were there and so were about 6 other people. She said she would but no one showed. A few minutes later, she knocked on a cipher-locked door that the employee disappeared behind earlier and someone answered & said they were in the middle of some sort of “debriefing”. By now, it was 4:25 and this person said the desk should’ve opened at 4 AM!! Apparently showing up at the airport when told is a waste of time since you have no employees there to help your CUSTOMERS anyway.Another problem we encountered was on the connecting flight from Atlanta, GA to Orlando FL. My wife and I decided to treat ourselves to flying First Class for the first time. This was for the entire trip to MO and home. Turns out, it was a WASTE of our money. Our flight attendant “Valerie” asked us if we wanted something to drink – I’d asked for orange juice, my wife asked for Sprite. We never received our drinks or another visit from Valerie, and frankly we shouldn’t have to beg her or remind her for what we ordered – especially when she was the one who asked us. Plus, we were “treated” to a screaming 3-year-old in the seats across from us. Anytime the pilot made an announcement – which cuts off the audio on the in-flight entertainment system – she’d scream (and I mean LITERALLY scream!) in protest, then cry. Not only did “Valerie” NOT try to intervene, she kept bringing the kid and her mother drinks. Would’ve been nice if we even got ONE drink. Can’t help but wonder that in today’s world if color had anything to do with it, as Valerie is African-American and so was the mother and her screaming kid. Plus we were watching Fox news, so I’m wondering if she had us figured for republicans and decided we weren’t worthy of her attention. The way things are in this country today, it wouldn’t surprise me one bit.We paid for First Class expecting to be treated better than “comfort economy” or coach. As it turns out, we were treated worse. Besides the inexcusable service we received, we expected a quieter, more relaxing flight. Again, it was just the opposite. We were more aggravated and stressed when we landed than when we took off. I’d like to know WHY small children are allowed in First Class to begin with – why should people who pay a premium for better seating and overall treatment be subjected to a screaming child with a parent (AND flight attendant) who couldn’t care less??!!! I’ve heard numerous times about incidents where airlines actually DO something about unruly kids so they don’t disrupt others, but apparently Delta has no such policy or procedure in place for this.As I said, we will be travelling again next summer but switching planes 3 times is more appealing than flying Delta. We tried to give Delta “one more try” but what a mistake that was, especially since we wasted a LOT more money for the “First” Class experience. At this point, the thought of being dragged off of a United Airlines flight is more appealing than flying Delta again. We’re done since this is the worst in a series of problems we’ve had with them in several years.
After missing my connection to my original destination your travel ‘help center’ phone representatives booked me on the wrong flight. Then when getting to the gate unaware I was rebooked for the following day (not today! As requested!) J.R. The rep at the flight check...
Read more
Company wrote 0 private or public responses to the review from Aug 09.
1.0
#1325024
Reply to reviews
Delta review I absolutely did not recommend Delta, every time I called there was no less than half an hour of waiting. I had a membership with points for some domestic trips, I just wanted to change part of my name, since I got divorced, the customer service asked me...
Read more
Company wrote 0 private or public responses to the review from Jul 27.
Anonymous
Anonymous

File a complaint with the Better Business Bureau and don't allow them to wear you down. When they offer you an apology and a $300.00 voucher or gift card, don't take it. Keep ...

Anonymous
Anonymous

Omg another person who’s complaining and now willing to take their own responsibility

1.0
#1314642
Reply to reviews
I have lost my baggages through Delta Airlines.Can someone h
I have lost my baggages through Delta Airlines.Can someone h
I have lost my baggages through Delta Airlines.Can someone h
I have lost my baggages through Delta Airlines.Can someone h
I have lost my baggages through Delta Airlines.Can someone help me.I checked into Delta from New York airport on 21st July on flight # KL 6007.,ticket# 0065353475530.Later flight got cancellex and they gave me ticket for British Airways to cone to Mumbai via...
Read more
Company wrote 0 public responses to the review from Jul 26.
Anonymous
Anonymous

It sad that Delta continues to give paying customers BAD SERVICE. I have a story revolving around disrupted flights due to negligence, missing luggage that still has not been ...

Anonymous
Anonymous

File a complaint with the Better Business Bureau and don't allow them to wear you down when they offer a $300.00 offer.

1.8
#1313396
Reply to reviews
I bought an international ticket for my 14 yr old and 16 yr old and in france connecting to anther airport, the attendant confused my children, she took them to arrival and would not acknowledge that they were suppose to connect flights ....then when the attendant...
Read more
Company wrote 0 private or public responses to the review from Jul 23.
Anonymous
Anonymous

It sad that Delta continues to give paying customers BAD SERVICE. I have a story revolving around disrupted flights due to negligence, missing luggage that still has not been ...

h.kitchener
h.kitchener

Someone messed up. It happens. "All's well that ends well" as my pal Bill S. once said.

1.0
Tours,Centre-Val De Loire
#1310443
Reply to reviews
My $289 credit, along with my husbands, will expire 7/21/18. I have been planning a Delta vacation with 4 others and due to work schedule confirmations, will be booking by mid-August. I have been told I can't extend my credits to the end of August, they will just...
Read more
Company wrote 0 private or public responses to the review from Jul 02.
Anonymous
Anonymous

It sad that Delta continues to give paying customers BAD SERVICE. I have a story revolving around disrupted flights due to negligence, missing luggage that still has not been ...

Anonymous
Anonymous

So they’ve extended you a credit for some reason (that you’re hiding from us readers) and they give you 365 days to use it....I agree, how horrible from a customer service sta...

1.0
I liked
  • Flying with delta
  • Flight attendants on flight were good
I didn't like
  • Lack of empathy
#1293537
Reply to reviews
I cannot tell you how horrible my experience was. Two out of two planes with mechanical problems. No excuse for that. Delayed 15 hours because could not find replacement plane, crew had to be replaced and then did not have enough FUEL. No electrical outlets working, no...
Read more
Company wrote 0 private or public responses to the review from Jun 24.
Anonymous
Anonymous

It sad that Delta continues to give paying customers BAD SERVICE. I have a story revolving around disrupted flights due to negligence, missing luggage that still has not been ...

Anonymous
Anonymous

Next time maybe they can just go ahead and fly the plane with the mechanical problems. I assume you would have preferred to crash? Otherwise complaining about mechanical probl...

1.0
#1287942
Reply to reviews
Flew to Aruba attempted to check in and noticed that we didn’t see the upgrade we purchased on our seats. Aruba agents were awesome and fixed it right up. Atlanta agent Boarding DL2831 was horrible. Very poor example of Delta service. However the stewardess on my plane...
Read more
Company wrote 0 private or public responses to the review from May 26.
5.0
#1265167
Reply to reviews
Booked a flight with a quick layover from Norfolk to ATL to Fort Walton Beach FL. Get off term B33 ATL, walk to the B11 terminal in ATL(FL1252) 7 minutes before departure, the damn planes already gone. Not doors shut, not refusing me...its just Fu$%^ing gone. Worst is...
Read more
Company wrote 0 private or public responses to the review from May 18.
Anonymous
Anonymous

The set time is the takeoff time.most airlines shut the gate doors at 15 mins prior

Anonymous
Anonymous

"Worst is the useless chick" "maybe" squeeze me in 6 hours"1-What did you want this chick to do? Jump out in front of the plane and make it stop. The reason it's gone is well ...

2.1
I liked
  • Flight attendants on flight were good
I didn't like
  • No resolution
  • Cancellation of flight
#1258845
Reply to reviews
This same lady (Amanda Greene) from Kentucky who works for Delta, and has a dental degree, is also harassing my daughter via Facebook and text message over a ex-boyfriend from 6 years ago. {{Redacted}} It’s disturbing to look on here and see that she has a history of...
Read more
Company wrote 0 private or public responses to the review from Apr 27.
1.0
#1242199
Reply to reviews
Show

Delta Airlines - Delta totally unresponsive

Written complaints filed over 3 months ago re flight overcharge, cancelled flights, ignoring disabled, miles not credited. No response whatever. Delta must be going under.
Company wrote 0 public responses to the review from Apr 15.
1.1
Details
Additional Fees
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Level of Comfort
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1233827
Reply to reviews