My experience with Delta airline has been nothing but negative!But I’m writing this for great friends of mine.
Their son was scheduled to graduate US Navy basic training in a couple weeks. Tickets were purchased the week he left for training. They were convinced that he would be graduating on that date so to save money, they bought non-refundable, restricted tickets. They just received bad news that he wouldn’t be graduating on that day due to the fact he failed a PT test.
It would be another 3 weeks. They were devastated after speaking and begging to Delta. Refused to change the date of ticket. No bending the rules and don’t care what bad problem is going on in your life.
Thanks Delta Airline, proud parents of a future Navy soldier isn’t going to be able to watch their son graduate.
This is exactly why I will never fly with your company.So very sad when this young man does graduate and he has no family to watch and support him.