Our flight was to take off out of South Bend at 6 AM today which is Sunday we got there at 4 AM got back to our gate by 420, we were supposed to board at 5:20. no plane, the lady at the gate must’ve made 12 trips to the window in that hour looking for our plane, we finally boarded between 630 and seven.
And we sat and sat until the announcement came we had a broken windshield wiper. 45 minutes later he announced the wiper could not be fixed and it’s OK because we didn’t need anyway!!!! Then he said we have to sit and wait for the maintenance man to fill out the paperwork. Then we sat and then we sat until 8 AM.
None of this was weather related if we could make it from Plymouth to South Bend on the bypass the weather was not bad. Never an explanation that made sense or a sincere apology that we didn’t land in Atlanta till 10 o’clock and had missed our connecting flight to our over needed vacation in Punta Cana. Now we will not land to our destination until 11 PM tonight because of Delta. We have lost 8 hours of sun food and fun.
We saved for this for 2 years...... no delta employee in s bend apologized or CARED. All slow with a no rush attitude. Also the plane was freezing and and coffee froze.
No hot drinks. I was asking the flight attendant about our connecting flight and she said I am not a gate agent, there would’ve been a more polite answer to give a customer you know is missing your connection. We had to sit in Atlanta airport 7 thrilling hours for next flight.
Really a pathetic way to start your vacation with a *** attitude. I plan on contacting Delta also, but is it is re-iterated to us we must be there two hours early, and then we do and this is what happens to us
Product or Service Mentioned: Delta Airlines Customer Care.
Reason of review: Poor customer service.