Delta Airlines - Who is truly important to Delta ?
With an hour's delay in Detroit, connection problems loomed in Salt Lake City.Our plane landed (they knew we were landing) and a simple 5-10 minute hold of the next plane would have allowed 6-10 people to make their terminal connection for the night.
No hold of the terminal flight and instead they tried to tell us the initial delay was due to weather (de-icing of the plane) and vouchers for hotel, food wouldn't occur. This is the Rocky Mountains in March, Delta, do you not plan such things into schedules? (That same excuse was used for other delays across the country) With raised angry voices, we managed to get the hotel vouchers. The next day, the plane they put us on was held up for 20 minutes to allow Delta "crew" to make the flight.
I suspect traveler connections may have again been impacted. (I'd wager it was crew issues causing delays the previous day as well, but they've learned the right excuses to use to attempt to avoid covering impacted traveler food and lodging) To top it off, that plane had to be replaced, resulting in another 2 hours delay. Delta seems to think that such delays are things WE TRAVELERS should accept the negative impacts for, because "things happen".. The bottom line is they breached a contract.
We contracted for travel from point A to point B. Our obligation is to pay them and show up for initial boarding on time. (regardless of reason, if you don't you are screwed) Their obligation is to get us to our destination in a reasonable time frame as promised. If they don't, regardless of cause, they should cover the negative impacts (which aren't normally limited to simply a time delay, and added cost of hotel and food...) These complaint blogs, and not accepting their "you don't get reimbursed" excuses are the only way for the little person to have a chance.
It's time to start screaming.Or don't spend your money with these people as carriers.
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