Long story short - a Delta rep made me cry and treated me very cruelly.
I arrived at JFK having lost my flight b/c the AirTrain had not been working. For me, this was understandable, but I still needed to fly and wanted to reschedule. The 1st rep (grumpy old guy) told me that I missed my flight and sent me to another line.
Btw, the line was all scattered - no organization or efficiency.
I did the other line and the 2nd rep (grumpy woman) offers didn't make sense b/c I basically would have had to pay for a new flight since their options were so expensive. I ended up rescheduling for a flight the next day b/c I would have lost my $ and other personal reasons.
So, it was almost midnight and I didn't have where to go and asked to do my check-in right there, but she wouldn't let me. The 2nd rep told me and I quote:
"well that's your problem. you would have to book for a hotel, but i cannot solve everything for you."
So, I go to the 1st rep (had to do the line again). And the 1st rep tells me the same thing, ignores me and continues taking people. I ask him to please let me check in so that I could at least be able to use the terminal's bathroom. He kept ignoring me and saying that I was not his problem and that I could not stay at the terminal, that I had to leave. He even raised his voice to speak over me. His attitude was so arrogant that I started crying.
I ended up asking the police officers at the check-in whether they could make an exception and let me in. Their answer:
"no problem, but i suggest that you go instead to terminal 4 b/c their shops are open 24 hours and there's more activity and this terminal's stores are already closed"
viola -- that's all I needed and Delta could not offer that.
But the 1st rep got angry about this, so he follows me to the terminal exit (as I was leaving to go to terminal 4) and asks for my passport. I give it to him and he goes to his computer, ignoring my asking of what do you need, i'm leaving, etc. He asks whether I had eaten and I said yes. He creates this sort of "pass" to let me into Delta's Terminal (#3). and grabs me by the hand to the check in and tells me:
"you want to go in, go in, but now you cannot leave"
So now the check-in officers are extremely surprised at his rudeness and ask him why did he call me back, that I was safer in Terminal 4 and he started arguing with them, telling them that he was giving me what I wanted, etc. While they were arguing, another officer got me out of their argument and just calmed me down. I left to Terminal 4 and everything was fine -- but I assure you, I will NEVER fly with them again.
Review about: Delta Airlines Flight.