I’m very disappointed with my last trip at Delta. I missed my trip 5:00 pm trip and arrive at the airport at 6:30 to take the flight that depart at 8:04 pm on July 12, 2015 from Dominican Republic to JFK.
I was late because I have to take my newborn nephew to a doctor ASAP. When I arrive to the airport the sales associate tells me that I have to pay the difference of the flight which I can understand, but then they also change me a $236 dlrs for penalty, seriously??? I ended up paying a very expensive ticket for a total of $ 425 for missing a flight and the interesting part is that the associate tells me that the only acceptable excuse are if a close relative pass away suddenly. When I call to customer service they said that this are the norms and there nothing they can do….
When I bought my ticket there’s nothing that the penalty for missing your flight the same day is $236 dlrs + difference in price… this is the last time I ever flight with this company and I will make sure to let everyone that I know about this… It’s is unfair and abusive… nobody wants to lose a flight to take advantage that way of people… adding everything up I pretty much ended up paying triple the price for one way ticket. I’m seriously upset about the way this was handle… if I made it in a few hrs. difference something happened and it was not for fun… you just lost 4 passenger for this because I will never flight with DELTA again and I will let all my family and friends about how ridiculous your terms are and not to flight with this line ever again. What I shame on how to take advantage of people.
Who wants to miss a freeing flight? To steal people money that way.
This person wrote the review because of pricing issue at Delta Airlines. Reviewer claimed that he or she lost $425 and wants Delta Airlines to issue a full refund.
The most disappointing in user's experience was worst canccelation policy ever and bad customer service. Author liked the most flight schedule. If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.
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