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1 comment

I’m very disappointed with my last trip at Delta.I missed my trip 5:00 pm trip and arrive at the airport at 6:30 to take the flight that depart at 8:04 pm on July 12, 2015 from Dominican Republic to JFK.

I was late because I have to take my newborn nephew to a doctor ASAP. When I arrive to the airport the sales associate tells me that I have to pay the difference of the flight which I can understand, but then they also change me a $236 dlrs for penalty, seriously??? I ended up paying a very expensive ticket for a total of $ 425 for missing a flight and the interesting part is that the associate tells me that the only acceptable excuse are if a close relative pass away suddenly. When I call to customer service they said that this are the norms and there nothing they can do….

When I bought my ticket there’s nothing that the penalty for missing your flight the same day is $236 dlrs + difference in price… this is the last time I ever flight with this company and I will make sure to let everyone that I know about this… It’s is unfair and abusive… nobody wants to lose a flight to take advantage that way of people… adding everything up I pretty much ended up paying triple the price for one way ticket. I’m seriously upset about the way this was handle… if I made it in a few hrs. difference something happened and it was not for fun… you just lost 4 passenger for this because I will never flight with DELTA again and I will let all my family and friends about how ridiculous your terms are and not to flight with this line ever again. What I shame on how to take advantage of people.

Who wants to miss a freeing flight?To steal people money that way.

This person wrote the review because of pricing issue at Delta Airlines. Reviewer claimed that he or she lost $425 and wants Delta Airlines to issue a full refund.

The most disappointing in user's experience was worst canccelation policy ever and bad customer service. Author liked the most flight schedule. If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.

Also, this reviewer considered the following company: United Airlines. We collected other reviews about products and/or services offered by Delta Airlines delta air lines flight for you to read. This information may help you with your purchase decision.

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Anonymous
#1017069

It's too bad, but those are the rules to which you agreed when you bought the ticket - you probably didn't read all the details, I'm sure, but all airlines have this provision. If they have a soft heart for you, all of a sudden everyone is doing it. Now you know.

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